P Louise Reviews 

162
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional staff, describing them as friendly, helpful, and welcoming, often going above and beyond to make experiences special for visitors. People consistently praise the overall user experience, particularly for events and activities, noting that everything is well-laid out and enjoyable for both children and adults. Many found the atmosphere amazing and the activities engaging, making for memorable visits. However, some customers also noted significant issues with customer service, describing it as unresponsive, unhelpful, and even shocking when problems arose. Reviewers frequently reported receiving incorrect, incomplete, or damaged orders, with items missing or arriving in poor condition. These individuals often expressed frustration over the lack of assistance and the expectation to bear costs for company errors.

What people talk about most

Product

Customers had ambiguous experiences with product, with some reviewers expressing delight over products like... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many expressing disappointment... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing disappointment and... See more

User experience

People report positive experiences with user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This visit to Plouise was all that we expected & more. Staff member Amelia, was fantastic, really made us feel welcome & relaxed (which is important for my Niece who has Autism). My Niece had a fan... See more

Rated 5 out of 5 stars

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more

Rated 5 out of 5 stars

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make... See more



Contact info

3.8

Great

TrustScore 4 out of 5

162 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(162)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

We have visited for the first time

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we paid extra for my daughter to build her own lip gloss which came with extra treats. This was fantastic adventure for my 11 year old who throughly enjoyed the experience xx

29 October 2025
Unprompted review
P Louise logo

Reply from P Louise

Hi JB,

Thank you so much for your lovely review and for visiting us for the first time! We’re delighted to hear you joined us for the Christmas experience and that our team made you feel so welcome and supported throughout your visit. It’s wonderful to know your daughter loved creating her own lip gloss — that experience is always a big hit, especially with the extra treats! We’re so glad she had such a fantastic time, and we hope to welcome you both back again very soon 🤍✨

Love, The P.Louise Floor Team x

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, better than expected! Staff were great and played a massive part making it fun and fancy!

29 October 2025
Unprompted review
P Louise logo

Reply from P Louise

Hi Graziana,

Thank you so much for your amazing review! We’re thrilled to hear the experience was even better than expected and that our staff helped make it so fun and fancy ✨ Your kind words mean so much to us, and we can’t wait to welcome you back again soon!

Love, The P.Louise Floor Team x

Rated 5 out of 5 stars

Quick delivery and communication

Quick delivery and communication, contacted customer service for support and immediate response, issue was on my side not Plouise - this was over the weekend when most customer services are closed, very impressed, one happy granddaughter, thanks again

19 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 6 x 30 pound mystery boxes…

I ordered 6 x 30 pound mystery boxes for my 6 granddaughters which they had asked for on there Christmas lists last year but didn't manage to get them and that was my fault .so this year I thought I would order them for this year in plenty of time so I ordered them a few days ago .and 2 days later plouise delivered but not what I wanted they sent 2 boxes with everything all flung in between the 2 boxes .I emailed them and was told they all get sent in the one package box.I opened one of the boxes expecting to find individual mystery boxes after all if you ordered 6 x mystery boxes as on the picture saying mystery box but instead you find everything just flung in one box if i wanted a large box thats what I would have ordered and not paid nearly 160 pound for it contacted customer services waste of time they aren't interested so I will have 6 disappointed granddaughters this Christmas because plouise cant send the proper order that you have asked for in the first place so definitely would not rate this

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Evie and Reece🐐🐐🐐🐐

Evie and Reece🐐🐐🐐🐐

The girls had so much fun 💕💕💕

17 October 2025
Unprompted review
P Louise logo

Reply from P Louise

Hi Grace,

Thank you so much for the love! Evie and Reece will be absolutely pleased with this, we’re so happy to hear the girls had such a great time. Hope to see you all back again soon 💕✨

Love, The P.Louise Floor Team x

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Kids loved it. Felt it was great value for money.
Food was amazing.
Great experience for all.

15 October 2025
Unprompted review
P Louise logo

Reply from P Louise

Hi Gail,

Thank you so much for your lovely review! We’re delighted to hear you had such an amazing experience and that the kids loved it. It’s great to know you felt it was good value for money and enjoyed the food too! We’re so pleased it was a great experience for everyone, and we hope to welcome you back again soon ✨

Love, The P.Louise Floor Team x

Rated 1 out of 5 stars

Extremely Disappointed – Misleading Products and Refund Issues

I ordered from Plouise expecting new products, but received a used makeup palette, The brush had visible eyeshadow residue and came with no protective packaging. I returned the item immediately, and USPS tracking confirms it was delivered to the seller. Despite this, Plouise USA on TikTok Shop claims they did not receive the return.

Research shows this isn’t an isolated case, others have reported receiving empty boxes, misrepresented products, and difficulty getting refunds. This pattern of misleading practices and poor customer service is extremely concerning.

I cannot recommend this seller. Buyers should document everything carefully if ordering, and consider avoiding Plouise altogether.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

I was on live TikTok 5th sept bought…

I was on live TikTok 5th sept bought the mini me won the big jackpot I was so excited got mini me delivered next day never got jackpot box so waited few days also ordered other items emailed them to get back a picture of delivery’s what was not the jackpot box it was all other deliveries to be told I have had the tracking an nothing else can be done I did not receive this box and I order a lot from
Lives shocking really I have seen alot saying they did not get jackpot box feel annoyed as i actually have spent so much money with p Louise .

5 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered and paid for my budget back…

I ordered and paid for my budget box and it just wasn’t sent out. I’m just out $50. Can’t get a single person in that company to help you, but they will take your money, especially from America. Don’t get bamboozled.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

P Louise Summer Event

Attended the summer event today with my granddaughter i have to say it was worth the round 4hour trip from coventry to attend my granddaughter loved every minute from the decorating activities we did and ice cream , the amazing decor and full array of products . All the staff were amazing but Declan was exceptional he was super helpful and welcoming despite being so busy with other visitors byt he took the time to ask questions and how i interest in our experience and couldn't do enough to make my granddaughters experience second to none thankyou everyone .We look forward to.the Christmas event

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Summer Experience

Attended the Summer Experience, our daughters had an amazing time, they loved the activities and the prizes they won. The Empire is really well themed and getting a booth in the cafe topped the visit off.

28 August 2025
Unprompted review

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