P Louise Reviews 

162
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional staff, describing them as friendly, helpful, and welcoming, often going above and beyond to make experiences special for visitors. People consistently praise the overall user experience, particularly for events and activities, noting that everything is well-laid out and enjoyable for both children and adults. Many found the atmosphere amazing and the activities engaging, making for memorable visits. However, some customers also noted significant issues with customer service, describing it as unresponsive, unhelpful, and even shocking when problems arose. Reviewers frequently reported receiving incorrect, incomplete, or damaged orders, with items missing or arriving in poor condition. These individuals often expressed frustration over the lack of assistance and the expectation to bear costs for company errors.

What people talk about most

Product

Customers had ambiguous experiences with product, with some reviewers expressing delight over products like... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many expressing disappointment... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing disappointment and... See more

User experience

People report positive experiences with user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This visit to Plouise was all that we expected & more. Staff member Amelia, was fantastic, really made us feel welcome & relaxed (which is important for my Niece who has Autism). My Niece had a fan... See more

Rated 5 out of 5 stars

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more

Rated 5 out of 5 stars

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make... See more



Contact info

3.8

Great

TrustScore 4 out of 5

162 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(162)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently had a few issues with…

I recently had a few issues with missing items and delayed receiving of the missing items. I posted an honest review and have been contacted by will in customer services who has gone above and beyond to rectify my complaint and offered amazing customer service from what had left me with a bad opinion. This has totally been transformed and with working in customer services myself I am very impressed with how p Louise learn to rectify any issues and always aim to please the customer. I have one very happy little girl. Thanks for listening to feedback bad and good and acting on this.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

order not received - customer service doesn’t exist.

I haven’t received my order and sent five separate emails in which nobody writes back. It’s like their Customer Service team is nonexistent. Furthermore, the “contact us“ link on their page gives you an email that is undeliverable. You have to search far and wide to find an actual email, yet they don’t respond to those either. This company has taken my money and never delivered a product nor reached out to any customer service requests.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic birthday day out…

Absolutely fantastic birthday day out for my little girl staff couldn't do enough for us same happy birthday free birthday gift the lot! Food was delicious & games were fab! Can't wait to come back at Christmas
Thank u all for a brilliant day xx

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Pee Louise Empire is amazing

Amazing get lots of free thing this place is some were you me to go you kids will have the time of there life loads of activities to do all the staff members polite and amazing

14 May 2025
Unprompted review
Rated 1 out of 5 stars

My daughter insisted in using her saved…

My daughter insisted in using her saved pocket money to buy some lip balms set from P Louise, I was hesitant as I hadn’t heard from P Louise before. However, my daughter insisted and it was her money. It’s been over 10 days we ordered what was meant to take 3 days to arrive, yet the order hasn’t arrived. I contacted customer service, and they were dismissive and patronising, asking me to track the order even though I told them I had tracked it and it had been in the same location for over a week. It’s clear that this is another business quickly put together with products that appeal to the young and vulnerable.

21 March 2025
Unprompted review

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