We have been with On The Market since the start, and it has gone from strength to strength. We have had some excellent leads, which have translated into large commissions. Ronnie, my Account Manager... See more
Company replied
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See what reviewers are saying
Would give 0 stars is possible as their customer service is non existent. I have made three requests since 19/08/2026 and all they have done is send me email confirmations of each request.
Company replied
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more
Company details
About OnTheMarket
Written by the company
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Contact info
5 Churchill Place, 10th Floor, E14 5HU, London, United Kingdom
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2.4
Poor
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous communication
Fabulous communication. Very professional and listens to requirements and recommends what will be beneficial for us.
30 October 2023
Unprompted review
Reply from OnTheMarket
Hi Brenda, thanks so much for your five star review! We're thrilled to hear to your feedback about our teams communication and professionalism. We take great pride in listening to our agents and housebuilder customers, ensuring we're tailoring our offering to your needs. Please contact the team at support@onthemarket.com if you have any further questions or require help in the future. Thanks for your continued support, all the best.
Gemma Fenwick
I have always found OnTheMarket fair to deal with. I had a grumble and Gemma resolved matters quickly and professsionally. Which is the complete opposite of that other property portal. Right moving along they offer atrocious service and treat their customers like dirt.
27 October 2023
Unprompted review
Reply from OnTheMarket
Hi MJ, we really appreciate you taking the time to leave a five star review. It's wonderful to hear your feedback and we're glad Gemma was able to help resolve this for you. We'll be sure to pass your kind words onto Gemma and the team. If there's anything further we can assist with in the future, please don't hesitate to get in contact. All the best!
The ad pops up with instant online…
The ad pops up with instant online valuation, this is not what you get unless you sign up for an estate agent to give a valuation, had I had wanted that our local town is inundated with estate agents that I could have just contacted.
Basically not as advertised
4 October 2023
Unprompted review
Reply from OnTheMarket
Hi Frances, thanks for your feedback. We're sorry you weren't satisfied with your recent experience using our online valuation tools. We offer a variety of different valuation types depending where you're at in your property journey. Our instant online valuation will give the option after displaying your valuation estimate to contact a local agent should you wish to take the next step. This is optional and doesn't need to be submitted.
Our team is here to help with any website issues you have. Feel free to email support@onthemarket.com. Thanks.
All ok #####
3 October 2023
Reply from OnTheMarket
Hi Dennis, thanks for the five star review - we really appreciate it! If you have any specific feedback or need any help in the future, please reach out to the team at support@onthemarket.com. Thanks for your support, all the best.
I have spoken with Kerry on many…
I have spoken with Kerry on many occasions and I just wanted to let the world know how engaging she is.
I would happily speak to Kerry for hours and I'm not one to keep concentration with many, especially a sales call, but somehow Kerry makes her time on the phone an amazing experience.
Kerry is amazing 🤗
25 September 2023
Unprompted review
Reply from OnTheMarket
Hi Christine, we're thrilled to hear your wonderful feedback about Kerry. We really appreciate you taking the time to share your experience. It's fantastic to know that Kerry's engaging personality and professionalism has made your interactions so enjoyable. We really value building genuine connections with our agents, and your feedback reaffirms our commitment to providing exceptional service. We'll be sure to share this with Kerry and the team. Thanks for your continued support and please don't hesitate to reach out if there's anything more we can help with.
OTM are sooooo slooooow
On the market are absolutely useless at updating sites. Myself and partner have messaged at least 17 places and and have been informed each time they have been sold a week or more before our contact. ONTHEMARKET! please stop pretending you have more properties than you do and delete when sold. Thanks much appreciated from a disgruntled customer!!!!!!!
18 September 2023
Unprompted review
Reply from OnTheMarket
Hi George, sorry to hear about your recent experience searching for your next home. OnTheMarket is a property search site where estate agents advertise their properties. Agents are responsible for their own property listings and ensuring they're updated in a timely manner. OnTheMarket doesn't control which listings are available or reserved/SSTC, that is up to the individual agent to update. You can reach out to the team at support@onthemarket.com with further details about the agency you spoke with and the team will follow this up for you. Thanks for your feedback and we wish you all the best on your property journey.
Excellent service
13 September 2023
Reply from OnTheMarket
Hi Jacqueline, thanks so much for taking the time to leave us a five star review. We're really pleased to hear your feedback. If there's anything more we can assist with, please reach out to the team at support@onthemarket.com. Thanks for your continued support.
Reply from OnTheMarket
Hi there, thanks so much for the five star review. We're delighted to hear you had a great experience with us and found our customer service to be brilliant. Your feedback means a lot to the team. We're always here to help, so please don't hesitate to reach out if there's anything more we can do. Thanks for supporting OnTheMarket.
It's not a valuation
It's not a valuation. It's a marketing tool whete they will send your info to estate agents in the area. Be carefull or you'll be bombarded with junk.
11 September 2023
Unprompted review
Reply from OnTheMarket
Hi Christina, sorry to hear you weren't happy with your recent valuation at OnTheMarket. On completion of the instant valuation, you'll be presented with your property's estimated value. Should you wish to take the next steps in valuing your home, we display agents in your local area for a more accurate valuation. This is completely optional and doesn't need to be submitted. We're sorry for any confusion caused and wish you all the best in your future property endeavours.
Most of the properties listed already sold
Most of the properties listed on this site which shows available for sell are actually sold and By making an inquiry about these properties, you don't get any update on this.
Do not rely on this site, just use as a reference
7 September 2023
Unprompted review
Reply from OnTheMarket
Hi Vishal, sorry to hear the properties you've enquired on are sold. If you notice this occurring frequently with any particular agent, please pass on these details to our support team at support@onthemarket.com who can investigate this further and ensure the agent is updating the listings as sold in a timely manner. We wish you all the best in your property search. Thanks.
Good thanks.
5 September 2023
Reply from OnTheMarket
Hi David, thanks for leaving us review. We're delighted to hear you've had a positive experience. If there's anything specific you'd like to share or have any suggestions for improvement, please don't hesitate to contact the team at support@onthemarket.com. We appreciate your feedback and support. Thanks.
Rupinder was extremely helpful
5 September 2023
Reply from OnTheMarket
Hi Rav, we really appreciate you taking the time to leave us a five star review. It's great to hear your feedback about your account manager and we'll be sure to pass this onto the team. Thanks for your support and if there's anything further we can assist with, please reach out to Rupinder or the team at support@onthemarket.com. All the best.
Our representative
Our representative, Helen Hughes, is a very good communicator and a tribute to On The Market
13 August 2023
Reply from OnTheMarket
Hi there, wow thanks so much for your feedback and five star review - we really appreciate it! We'll be sure to share this with Helen and the team, thanks for your continued support. All the best.
i called the company to ask about…
i called the company to ask about commercial shop they advertising online, and i was put on hold as the girl didnt know what for rent and what not. she came back saying we dont have no commercial permises for rent, so i asked why you al these shops advertising online and none are for rent she replied back oh i dont know. i thought this was large proffessional compmany.
16 August 2023
Unprompted review
Reply from OnTheMarket
Hi Rahman, sorry to hear about your experience. OnTheMarket is an online property search website, we are not an estate agent. If you need assistance finding the correct contact information for this agent or property please contact our support team at support@onthemarket.com who'll be more than happy to help. You can search for commercial property on our website and find local agents in your area who can assist further in your search. All the best
Great supporter
14 August 2023
Reply from OnTheMarket
Hi there, we really appreciate you taking the time to write us a five star review! It's wonderful to have you onboard with us and please let the team know if there's anything more we can do for you. All the best
Good Customer Service
8 August 2023
Reply from OnTheMarket
Hi there, we really appreciate you taking the time to leave us a five star review and sharing your experience with us. Please let us know if there's anything more we can do for you. Thanks.
Onboarding Set up
It was very easy to go back onto OTM, everything was dealt with quickly and properties appeared live within a few days.
6 August 2023
Reply from OnTheMarket
Hi Quickmove Estates, thanks for the review. It's great to hear the onboarding process was quick and easy. Welcome back to OnTheMarket and thanks for your support! All the best.
5* Service
Really pleased with the service we have received so far. From initial enquiry to set up, the process was smooth and quick. Reponses from support staff have always been replied to quickly and very informative. Would not hesitate to recommend OnTheMarket.com.
6 August 2023
Reply from OnTheMarket
Hi Primrose Properties, wow thanks so much for your kind words and support! It's wonderful to hear your feedback and have you with us. If there's anything further we can do to support your agency, please reach out to the team at support@onthemarket.com, they'll be more than happy to assist. Thanks!
very good services
1 August 2023
Reply from OnTheMarket
Hi Yahiya, thanks for your five star review. We're glad you're happy with OnTheMarket and we appreciate your support. All the best.
Excellent customer service!
30 July 2023
Reply from OnTheMarket
Hi Hunters Newcastle, thanks so much for the great review. We really appreciate your support. Please contact the team at support@onthemarket.com if there's anything further we can assist with. Thanks!
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