OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more
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Review summary
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Reviews shaping this summary
Received a damaged item but this was immediately resolved by Mishqa. Super helpful and a replacement is being sent. Very happy with other items ordered and I will definitely purchase from Online... See more
Company replied
I recently had to return an item that was faulty, from start to finish I had nothing but great customer service from Jody. She ensured the smooth collection of my items & arranged a prompt refund for... See more
Company replied
Isabella my great grand daughter was delighted with beautiful gifts Unicorn after swimmer coat..beach poncho and low fleece for fun at the park Once again proved once again value for money f... See more
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Company details
About Online Home Shop
Written by the company
Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.
Why Online Home Shop?- Amazing Prices - You won't find better value, with bedding from £1!
- Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered
- Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast
Contact info
United Kingdom
- onlinehomeshop.com
4.1
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer service & quality items
My order arrived with some items missing. I contacted Customer Service and received a very quick response from Jody, apologizing and asking if I would like a refund or a replacement. I chose a replacement which Jody actioned immediately. My items are out for delivery today! Great service from Jody, problem resolved with ease and very quickly.
Lovely items, great quality and amazing Customer care from Jody.
22 July 2026
Unprompted review
Reply from Online Home Shop
Hi Pauline,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Jody. We will make sure this goes back to them!
Olivia @ OHS
Unfortunately in my last two orders two…
Unfortunately in my last two orders two items have been poorly made causing the seems to rip. One was a bedding set, one was a cushion pillow cover both split at the seems. The quality of the items are very poor and I wont be returning
23 July 2026
Unprompted review
Reply from Online Home Shop
Hi Callum,
Thank you for your review.
We're sorry to hear that you're unhappy with the quality of the items in your recent orders. I have tried to locate your order but sadly I'm unable to locate an order or correspondence with the email address provided.
We hope that this has since been resolved, if not, please contact our CS team at help@onlinehomeshop.com
Thank you,
Olivia @ OHS
Fabulous quality
Fabulous quality, quick delivery and fantastic prices will definitely buying from them again!!!
18 July 2026
Unprompted review
Reply from Online Home Shop
Hey Mary,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Ntuthu was very helpful with my queries…
Ntuthu was very helpful with my queries about a missing item from my order and a refund on another product. I like how it was dealt with by one person over a couple of days instead of being passed around to different people. Very grateful for solving my issues.
22 July 2026
Unprompted review
Reply from Online Home Shop
Hi,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Ntuthu. We will make sure this goes back to them!
Olivia @ OHS
Reply from Online Home Shop
Hi Rita
Thank you so much for your review.
Have a lovely week!
Olivia – OHS
Fantastic and very efficient customer…
Fantastic and very efficient customer service from Ntuthu. Products are great and arrived on time. V happy as had not heard of this store and was apprehensive but will definitely order again!
21 July 2026
Unprompted review
Reply from Online Home Shop
Hi Elizabeth,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Ntuthu. We will make sure this goes back to them!
Olivia @ OHS
Quick delivery
Quick delivery. Product was of good quality bright bold and very comfortable
16 July 2026
Unprompted review
Reply from Online Home Shop
Hey Lesley,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
I had ordered the wrong size in bedding…
I had ordered the wrong size in bedding I had purchased, And contacted them and they couldn't have been more helpful the items were returned and they refunded me straight away I would highly recommend OHS and I will certainly be continuing shopping with them
20 July 2026
Unprompted review
Reply from Online Home Shop
Hi Margaret,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Have used site a few times
Have used site a few times. Prices are good and the quality of my purchases have been good. Easy ordering system. Easy payment system. Delivery time was within a good time frame
2 July 2026
Unprompted review
Reply from Online Home Shop
Hey Diane,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Fantastic company
Absolutely fantastic service and super speedy delivery. Quality products at discounted prices. I love this company.
17 July 2026
Unprompted review
Reply from Online Home Shop
Hey Emma,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
OHS are very easy to order from
OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.
The colour problem was...I ordered two sets of seat pads in the same colour, but when they arrived they did not match.
16 July 2026
Unprompted review
Laeeqah was very attentive and delivery…
Laeeqah was very attentive and delivery was received on 2nd attempt.
22 July 2026
Unprompted review
Reply from Online Home Shop
Hi Mrs Ann,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqaah. We will make sure this goes back to them!
Olivia @ OHS
Brilliant custmer service
21 July 2026
Unprompted review
Reply from Online Home Shop
Hi Myra,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!
Olivia @ OHS
Brilliant prices for excellent products…
Brilliant prices for excellent products and quick delivery as always.
8 July 2026
Unprompted review
Reply from Online Home Shop
Hey,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
OHS Amazing quality and value
OHS Amazing quality and value. I loved everything I ordered for the first time. Quick delivery and notifications sent. Would definitely buy again. Brilliant!
22 July 2026
Unprompted review
Reply from Online Home Shop
Hey Anne,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Customer service was excellent
I had to return a faulty chair unfortunately! But Justhea made the whole process very easy for me.
Very good customer service!
22 July 2026
Unprompted review
Reply from Online Home Shop
Hi Ruth,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Justhea. We will make sure this goes back to them!
Olivia @ OHS
I ordered 3 items the two that came i…
I ordered 3 items the two that came i cannot fault, the third item never came although I paid for it.
5 July 2026
Unprompted review
Limeez was so very helpful and…
Limeez was so very helpful and efficient. Great service.
21 July 2026
Unprompted review
Reply from Online Home Shop
Hi Julia,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!
Olivia @ OHS
Still waiting
I haven't received my order yet after 10 days. The items seem to be good prices. I haven't seen the quality yet. Ordering was simple.
12 July 2026
Unprompted review
First time I’ve ordered
First time I’ve ordered , no issues with product and delivered quickly
17 July 2026
Unprompted review
Reply from Online Home Shop
Hey Mark,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
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