Online Home Shop Reviews 

27,395
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 8,031 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable prices and excellent value offered across a wide variety of home furnishings and everyday bedroom accessories. Many people also highlight the reliable quality of products like bedding and outdoor chairs, noting that items generally arrive well-packed and match their online descriptions. Though some customers experienced frustrating issues with delivery services, mentioning that parcels were occasionally left in plain view or delivered to the wrong neighborhood address. Others noted occasional problems with missing parts or receiving entirely incorrect products that required contacting customer support to resolve the situation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as bedding, curtains, and... See more

Quality

Customers had positive experiences with quality, expressing general satisfaction with the durable items,... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported. Many customers... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. Many reviewers... See more

Price

Customers consistently note positive experiences with price, highlighting amazing and affordable rates that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

OHS have never let me down, they have a great range of affordable products and they have always been great quality. I cannot rate them higher. I have recently moved and needed curtains for every room... See more

Rated 5 out of 5 stars

Received a damaged item but this was immediately resolved by Mishqa. Super helpful and a replacement is being sent. Very happy with other items ordered and I will definitely purchase from Online... See more

Company replied

Rated 5 out of 5 stars

I recently had to return an item that was faulty, from start to finish I had nothing but great customer service from Jody. She ensured the smooth collection of my items & arranged a prompt refund for... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,395)

7,722 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab company lots of choice and great…

Fab company lots of choice and great prices
Had a little issue with my delivery and it was solved very quickly

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Helen,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Great product at the right price

Great product at the right price

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi John,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Delivery excellent

Delivery excellent. Well packaged.Really pleased with these items.

26 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Carol,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 5 out of 5 stars

I received a damaged item- no fault of…

I received a damaged item- no fault of OHS and got in touch with customer services, they were so helpful, especially Mishqa, and a replacement was sent and the damaged item was picked up, fantastic customer service

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Jennifer – OHS

Rated 2 out of 5 stars

Bought this duvet cover set for my son

Bought this duvet cover set for my son. He took it home and put it on his duvet. Seams are not stiched properly so a lot of holes in it on seams. Was cheap but you would expect it to be fit for purpose. Will probably fall to bit in wash. Would not buy quit cover sets again from hear. Other things ie:- plastic picnic bowls, parasol etc have been fine

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Really appreciated the time taken to fully understand my issue, update me and resolve it

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Clare,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

great value

Easy to use website with l;ots to choose from all good value.
Took a few days top despatch but arrived quickly after that
Not had a chance to use items yet but pleased with the look of the quality for the money

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Susan,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 1 out of 5 stars

Awful Customer Service

It is so tortuous to try and resolve an issue. Their Customer Service is via Zendesk....a generic service of offside agents. They delivered the wrong item and I am currently on my 3rd attempt to return it. If they actually had real customer service agents this could have easily been sorted. Would avoid in future for this reason.

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mary,

Thank you for your review.

We're sorry to hear you had received the wrong colour item - I can see our CS team have been arranging for the item to be collected and refunded. The third party had advised that the item had been attempted to be collected and had provided with a photo of their location during this attempt.

Please be assured that every interaction you have had was from a human advisor - Zendesk is an emailing system which is used to organise inbound contact.

I can see the package has since been returned and refunded.

Olivia @ OHS

Rated 5 out of 5 stars

Laeeqah was very professional &…

Laeeqah was very professional & demonstrated empathy & great customer service when dealing with my query which is now resolved.
Many thanks Laeeqah
Jacinta

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Jacinta,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

I bought this as a gift for my sister

I bought this as a gift for my sister, and she loved it. Great buy

2 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Barbara,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

great customer service from Laeeqah

great customer service from Laeeqah, very prompt and so helpful, nothing was too much trouble for them and they sorted it out so fast for me..10/10 Laeeqah

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lesley,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great service

Great service.
Fast to respond to any queries.
Friendly people at the end of an email.
Jolly delivery driver.
All in all great service 10/10

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Rachel,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 5 out of 5 stars

Lost parcel issue

Laeeqah quickly sent me a redelivery of a lost parcel. Very helpful to me today and friendly.

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Andrea,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 1 out of 5 stars

Ordered two marquees for an event

Ordered two marquees for an event. They sent me tables and a 1 damaged marquee instead. Took so long to resolve the issue, worse company to order from as you can’t call them and have to liaise via email which meant they didn’t fix the issue before my event. I was left with no marquee for my event. Don’t order from them no matter how good the prices look! Dealt with 3 different people not reading previous emails (Faatimah, Justhea, Ntuthu)
They used yodel to pick up items who didn’t bother showing up which meant a further delay in my refund until they finally did arrive (late). Just a difficult company to deal with from start to finish.

7 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you for your review.

We're sorry to hear that you had received the wrong item - we have tried to reach out via Trustpilot to request information to locate your order and correspondence but unfortunately we haven't had a reply.

We hope that this has since been resolved.

Olivia @ OHS

Rated 5 out of 5 stars

I placed my first order and was…

I placed my first order and was informed my order was complete, however I did not receive the tracking details. After one e-mail contact, Limeez from customer service answered my query and provided me with the tracking info I needed, putting my mind at ease. I found the customer service I received was excellent.

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mary,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Laeeqah was really helpful, explained the reason behind my delivery issue and offered assistance in rectifying it.

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Hannah,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great Website for finding bargains

Got a bench between mine and a neighbours and wanted it to be a pleasant place to sit and chat and after buying the seat cushion last year I saw the fleece and pillows to match and it makes a big difference for not a lot of money. Thanks OHS

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Gillian,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

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