Omar and Wienard were 2 of your Associates who quickly took the time to hear my concerns, come up with a fair solution and they were able to close out my request within a couple of hours of me sending... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with an order, and I sent an email to Rejuvacare Customer Support, and I was amazed that they immediately wrote back & said that they were refunding my purchase price. I never expect... See more
I explained to Shirwen that my son died and that I need the refund to help pay for the funeral expenses. I am absolutely broken hearted, and never had such pain in my life. He understands the situatio... See more
Company replied
My new shoulder brace helps so much more than my old one since it has heat and vibration. And the red-light therapy is top notch. Had an initial issue with billing and got a person on the phone within... See more
Company replied
4.1
Great
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Snag put right promptly
The initial delivery went wrong, as things do from time to time, but it was put right in a positive and constructive way which is all one can hope for and I was pleasantly surprised.
12 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Tom, thank you for sharing your experience. We’re sorry to hear the initial delivery didn’t go as expected, but we’re really glad it was resolved in a positive and constructive way. It’s great to know we were able to turn things around and pleasantly surprise you.
Regards,
RejuvaCare Customer Support Team
Customer Service Rep, Nathan was Great
Not sure yet but Nathan the customer service rep was great
11 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Bob, thanks so much for your feedback We really appreciate you taking the time to share this. We’re glad to hear Nathan was able to assist you well—I'll make sure your kind words are passed along to him.
Regards,
RejuvaCare Customer Support Team
I misplaced my charging cord for my…
I misplaced my charging cord for my shoulder massager. Seigi let me know you would replace it at yes charge. Thank you, Paul
10 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Paul, thank you for sharing this! We’re glad Seigi was able to assist you and arrange a replacement charging cord. We’ll be sure to pass along your kind words—he’ll really appreciate it. If you need anything else, feel free to reach out anytime.
Regards,
RejuvaCare Customer Support Team
Congrats to live assistance in helping
The virtual assist tried helping first, but they failed, and disconnected the call. Adam, a live assistant, was most helpful, polite, understanding and accommodating in refunding a monthly subscription that was not ordered by me.
9 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hi George, We’re sorry to hear that, but we’re really glad Adam was able to step in and assist you effectively. We’ll make sure to pass along your kind words to him—he’ll truly appreciate it. Your feedback also helps us improve, and we’ll continue working on making every interaction smoother from the start. If there’s anything else you need, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Reply from Offer Rejuvacare
Hello Evelyn, Thank you so much for your kind words! We’re really glad to hear that Adam was able to assist you well. We’ll be sure to pass along your feedback to him
Regards,
RejuvaCare Customer Support Team
Siege did an excellent job she took very good care of me professionally outstanding person
Siege did an excellent job she took care of my refund very professional, polite, exceptional worker and I really appreciate that. May you all have a blessed day and again thank you.
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Philip, Thank you so much for sharing this! We’re thrilled to hear that Siege provided such professional and attentive support. Your kind words mean a lot, and we’ll be sure to pass them along. Wishing you a wonderful and blessed day as well!
Regards,
RejuvaCare Customer Support Team
Adam was the one who helped me out and…
Adam was the one who helped me out and he was very professional, a great listener and able to address my concerns
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Kathleen, We’re so glad to hear about your experience! Adam will be happy to know his professionalism and attentiveness made a positive impact. Providing thoughtful and effective support is what we strive for, and it’s great to see that reflected in your interaction. If you need anything else, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Very helpful
They were very helpful in helping go in a positive direction..
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Tony, We’re really glad to hear that! It’s great to know the support was helpful and made a positive difference. If there’s anything else you need, we’re always here to help.
Regards,
RejuvaCare Customer Support Team
Happy Greeting beautiful ANNA :D
Happy Greeting beautiful ANNA :D
THANK YOU a million times for helping me today at Rejuvacare . YOU ARE EXTRAORDINARY in every beautiful way !!!
Your caring and JOYful heart is truly felt beyond the distance . you made me feel so very special .. i am truly grateful!!!
i pray that your Corporate Office officials know that YOU are a priceless blessing at REJUVACARE. i will certainly refer and reorder more products because of You dear ANNA.
God Bless You always .
Warmly & happiness always ,
Mercedes :) :D
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Thank you so much for your heartfelt message, Mercedes!
We’re thrilled to hear that Anna was able to make such a positive impact on your experience. It’s wonderful that her caring and joyful approach made you feel special—she truly embodies the RejuvaCare spirit.
Your kind words will absolutely be shared with Anna and the team—she’ll be so touched to know her efforts made a difference. We’re grateful for your support and referrals, and we look forward to serving you again!
Regards,
RejuvaCare Customer Support Team
Excellent Consumer Support
Excellent Consumer Support
Adam was very helpful in resolving my issue. He was courteous and methodical and lead me through my problems in a logical, timely manner. I am very grateful. Thank you Adam!
6 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello, Thank you for your kind feedback! We're glad Adam could assist you in a courteous and methodical way, guiding you through your issue efficiently. We'll be sure to share your appreciation with him—he’ll be thrilled to hear it!
My new shoulder brace helps so much…
My new shoulder brace helps so much more than my old one since it has heat and vibration. And the red-light therapy is top notch. Had an initial issue with billing and got a person on the phone within minutes and had that all squared away. Realized I had signed up for a membership that I didnt intend to sign up for and again, had Siege on the phone within about a minute and he took care of canceling my membership and refunding my card. He also sent a detailed confirmation email with the amount of my refund. He made a situation that is normally quite a hassle, effortless. Thanks!
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Rustina, Thank you for sharing your experience! We’re thrilled to hear that your new shoulder brace is making such a difference and that the red-light therapy is working well for you.
We’re also glad that Siege was able to assist so quickly with your billing and membership concerns. It’s fantastic to hear that he made the process effortless and provided clear confirmation of your refund. We’ll be sure to share your kind words with him—he’ll really appreciate it!
Your feedback means a lot to us, and we’re grateful for your support.
Regards,
RejuvaCare Customer Support Team
I called and spoke with SIEGE
I called and spoke with SIEGE. He was extremely helpful and polite. He understood my situation and sought to find a solution. I was quite happy with how the problem was resolved.
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Darin, Thank you for your kind feedback! We're so glad to hear that Siege was helpful, polite, and took the time to understand your situation. It's great to know he was able to find a solution and resolve your concern to your satisfaction.
We truly appreciate your support and will make sure to share your feedback with him!
Regards,
RejuvaCare Customer Support Team
Regards,
RejuvaCare Customer Support Team
Siege was very patient with me
Siege was very patient with me, as I was upset about the extra charges posted to our MasterCard. Excellent Customer Representative! Also helped me with a replacement for defective kneepad unit. Also the product is effective-- we appreciate his help.
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Jeff, Thank you so much for your thoughtful feedback! We're glad to hear that Siege was patient and supportive, especially while addressing your concerns about the charges. It's great to know he was also able to assist with a replacement for your kneepad unit.
We truly appreciate your kind words and are happy to hear the product is working well for you. We'll be sure to share your feedback with Siege—he’ll be delighted to hear this!
Regards,
RejuvaCare Customer Support Team
The conversation with Adam was very…
The conversation with Adam was very good. He understood my concern and helped me right away.
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Sharon, Thank you for your wonderful feedback! We're glad to hear that Adam understood your concern and was able to assist you right away. We'll make sure to share your kind words with him—he’ll really appreciate it!
Regards,
RejuvaCare Customer Support Team
Siege was very helpful and professional…
Siege was very helpful and professional handling my questions and issues. It was prompt and most courteous.
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Thomas, Thank you so much for your kind words! We're glad to hear that Siege was able to assist you promptly and professionally. We'll be sure to pass along your feedback—I'm sure it will mean a lot. We truly appreciate your support!
Regards,
RejuvaCare Customer Support Team
Just spoke with Adam concerning an…
Just spoke with Adam concerning an issue I had with the product. He was very courteous and very helpful. My issue was resolved to my satisfaction.
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Bonnie, Thank you for sharing your experience!
We’re glad to hear that Adam was courteous, helpful, and able to resolve your issue to your satisfaction. We’ll make sure to pass along your kind words—he’ll be thrilled to know his support made a positive impact!
Anna was very helpful and professional…
Anna was very helpful and professional taken care of my needs
7 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Thank you for your feedback!
We’re thrilled to hear that Anna was able to assist you so professionally and take care of your needs. We’ll be sure to pass along your kind words—she’ll be happy to know her support made a difference!
Mike was very helpful
Mike was very helpful. Called about an unknown charge on my credit card and Mike figured it out. He was able to cancel the payment and make a refund which I did not expect. Thank you Mike. Outstanding customer service
6 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Michael, Thank you for sharing your experience!
We’re so glad to hear that Mike was able to help resolve the issue quickly and clearly. It’s great to know he not only identified the charge but also took care of the cancellation and refund for you—that’s exactly the kind of support we aim to provide.
We’ll be sure to pass along your kind words to Mike. Thanks again for your feedback, and we truly appreciate your support!
Do not buy the shoulder massager
I ordered the shoulder massager and it works ok except that the adjustment is poor. It is tough to get the hot/cold and vibration where you need it. My biggest frustration is the hidden subscription. I wound up paying double because of the “free” 14-day membership added without my knowledge - at least until I noticed another duplicate charge a month later.
6 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello, Thanks for sharing your experience—we really appreciate the honest feedback.
We’re sorry to hear that the adjustment on the shoulder massager hasn’t been as easy as expected, and we understand how frustrating that can be. We also take your concern about the membership very seriously. Our goal is always to be transparent, and we regret any confusion around the 14-day trial and the subsequent charge.
We’d like to take a closer look at your account and make this right. Please reach out to us so we can assist you further.
Our customer hotline is available Monday to Sunday, from 9AM to 6PM EST. You can reach us at +1 302-261-9613 or email us at support@rejuvacare.com
Customer focused
Customer focused, promptly resolved issued. Courteous and knowledgeable.
5 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello, Thank you for your feedback! We’re glad to hear that your issue was resolved promptly and that our team was courteous and knowledgeable.
Regards,
RejuvaCare Customer Support Team
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