Needed some info on the effectiveness of the red light therapy through clothing. Weinard was very fast and extremely helpful. Tried the belt twice yesterday and seemed to get some relief. Will try aga... See more
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I was not sure if I wanted the massage belt, and after exchanging several emails with Omar he helped me make the decision. He is truly professional, not pushy and very good communicator, explained how the belt work. I agree to purchase one and see if this help my lower back. RejuvaCare can be proud that Omar is your representative
The shoulder massager I bought does not fit properly the strap is too short.
They then took subscription money 49 USD from my card without my permission. I reported to my banks fraud division. Do not let them save your card details.
The company, Omar, helped me immediately to stop sending e-mails.
Omar & Sherwin were very responsive and timely in retuning my product. Appreciated the personal support.
Product is a piece of junk. My bad for falling for hard sell but I had hope it would relieve some of my back pain. Avoid at all costs.
My experience was fantastic! Sherwin was extremely knowledgeable and helpful with my issue and with his guidance, I was able to resolve my issue in a couple of minutes!
I had a problem with an order, and I sent an email to Rejuvacare Customer Support, and I was amazed that they immediately wrote back & said that they were refunding my purchase price.
I never expect such truly caring customer service, not to mention an actual refund. Omar was the person who helped me, so I want to give him a special shout-out. Good job.
They answered my warranty question right away. So very professional, thanks for the positive feedback.
There were many conversations (through email) on various levels and during that time, I had a family emergency that required my return of the product. During that whole process, your team was both professional and very kind. In this day and age where most often customer service is a thing of the past, your team outdid themselves and I would gladly recommend them at any time.
The ability to explain our experience, (good or bad) and have it resolved in a professional manner.

Reply from Offer Rejuvacare
Customer Service Rep Weinard Cruz was great. He answered my questions promptly and was very courteous and thorough. His assistance prompted me to purchase the back brace/massager. I have had it for 3 days and so far I have been very pleased with the relief I get from my back pain.
Thank you Weinard!!!
Sincerely,
Barbara K.

Reply from Offer Rejuvacare
Bernadetha. And Javier were very very helpful with my return and refund request. Thank you very much.

Reply from Offer Rejuvacare
Daniela listened to my issue and made everything right! She was a joy to deal with!

Reply from Offer Rejuvacare
Needed some info on the effectiveness of the red light therapy through clothing. Weinard was very fast and extremely helpful. Tried the belt twice yesterday and seemed to get some relief. Will try again for awhile and see how it works.

Reply from Offer Rejuvacare
After placing an order then deciding to "update" the order, a problem was encountered in the billing amount. It unfortunately triggered a warning from my bank. Mike originally was helping me via email but since it was past his working hours, he turned over the case to Daniela. She helped me by cancelling the original order so I could place a new order the next morning with a direct call to Customer Service. I appreciate both Daniela's and Mike's kind patience and assistance. I look forward to using the Foot Renew with Red Light Therapy. So far Rejuvacare's customer service is very considerate.

Reply from Offer Rejuvacare
Sebastian was awesome he resolved my issue immediately

Reply from Offer Rejuvacare
After a delivery glitch, Daniella processed a replacement for me the same day. Thank you and I will confirm delivery upon receipt.

Reply from Offer Rejuvacare
Omar and Wienard were 2 of your Associates who quickly took the time to hear my concerns, come up with a fair solution and they were able to close out my request within a couple of hours of me sending your Company my issue.Very Professional and great follow up and Communication from two of your Team Members.. Thank You George

Reply from Offer Rejuvacare
Thank you to Belle in customer service for your quick and helpful assistance!

Reply from Offer Rejuvacare
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