Needed some info on the effectiveness of the red light therapy through clothing. Weinard was very fast and extremely helpful. Tried the belt twice yesterday and seemed to get some relief. Will try aga... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with an order, and I sent an email to Rejuvacare Customer Support, and I was amazed that they immediately wrote back & said that they were refunding my purchase price. I never expect... See more
I explained to Shirwen that my son died and that I need the refund to help pay for the funeral expenses. I am absolutely broken hearted, and never had such pain in my life. He understands the situatio... See more
Company replied
Omar and Wienard were 2 of your Associates who quickly took the time to hear my concerns, come up with a fair solution and they were able to close out my request within a couple of hours of me sending... See more
Company replied
4.1
Great
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hello
Hello. I liked the quick response I received after inquiring about a product. Keep up the great customer service!
1 May 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Tanette, Thank you so much for your kind words! We’re really glad to hear you had a quick and positive experience. We’ll keep doing our best to provide great customer service every time.
Regards,
RejuvaCare Customer Support Team
I had a mix up on my order.
I had a mix up on my order.
I called and Anna straightened everything out for me. She was awesome!
She also made sure I'll receive the extension straps with the order. I'm so pleased!
28 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Diane, Thank you for sharing your experience. We’re glad Anna was able to sort everything out for you and ensure the extension straps are included with your order. We appreciate your patience and support, and we’re happy to hear everything is now resolved and you’re pleased.
I ordered Rejuvacare Shoulder
I ordered Rejuvacare Shoulder. It arrived in a timely manner. I used it sparingly for 2 weeks and found my pain getting worse. I let the company know, and they were very understanding. I am 88 yrs old and my problem is bone on bone. They understood my problem & sent me return info. I sent it back. for excellent service I would deffinately give them 5 stars. This all took place in the past month.
1 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Elaine, Thank you so much for sharing your experience with RejuvaCare.
We’re really sorry to hear that the shoulder support didn’t help with your condition, especially given the discomfort you’re dealing with. At the same time, we truly appreciate you giving it a try and for your kind words about our team.
We’re glad to know the return process was smooth and that our support team was able to assist you properly. Your feedback means a lot to us, and we’re grateful for your understanding.
Wishing you comfort and all the best moving forward.
Watch out before you buy from this…
Watch out before you buy from this company! I bought the Advanced Footrenew product in Sep 2025. Somehow, to my suprise, I was also signed up for a very expensive subscription for something. I was distracted from an auto injury and did not notice the Rejuvicare and Rejuviknee charges until my bank flagged the latest transaction as fradulent. Between 11/2025 and 04/2026, I was charged $416.55 for nothing. When I called, the service person arranged a refund of $95.90. This company has a deceptive marketing model.
William Shaw
14 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hi William, We understand how frustrating that experience must have been, especially with everything else you were dealing with at the time.
Your feedback is important, and we take concerns like this seriously. Our goal is to make sure all charges and enrollments are clearly communicated, and we’re always working to improve that experience.
We’re glad you were able to connect with our support team and that a refund has already been arranged. If there are still any remaining concerns or if you’d like us to take another look at your account, we’re here and ready to help. Please feel free to reach out anytime so we can make this right for you.
Your support team and customer service…
Your support team and customer service is tops one of the best I have encountered in any company that I have dealt with. They respond to you immediately.
24 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello, Thank you so much for your kind words!
We’re really glad to hear you had a great experience with our support team. Providing quick and helpful service is always our goal, so it means a lot to know that it made a difference for you.
If you ever need anything else, we’re always here to help!
Expert guidance and timely assistance with the process. Everyone was so helpful in guiding me…
Everyone was so helpful in guiding me through the process of replacing my motor which was having difficulties. They sent me another Rejuvaknee at no extra charge. It took awhile to figure out how to send a video of it not working but they explained clearly how to do it. My new one is working perfectly and I'm already reducing my knee pain substantially.
23 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Craig, Thank you for sharing your experience!
We’re really glad to hear our team was able to guide you through the replacement process and help you get everything sorted. It’s great that the video submission process was clearly explained and that the replacement device is now working well for you.
Most importantly, we’re happy to know you’re already noticing improvement with your knee pain. That’s exactly what we hope for when using the product.
If you ever need anything else or have questions down the line, we’re always here to help.
Good Morning
Good Morning, praying all is well with you.
I must admit it was frustrating, trying to get my request answered.
Then finally customer service, heard my request for the need of extension straps to hold my shoulder pad in place.
I'm not a small person and have a 54"chest.
How when I was able to hold it place it was helpful.
I received notification that the complementary strap will be arriving soon.
Thank you for allowing me to explain and not complain.
God Bless!
John Smith
23 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Jon, Good morning, and thank you for sharing this with us .
We understand how frustrating it can be when it takes time to get the right support, and we truly appreciate your patience throughout the process.
We’re glad our team was able to listen and understand your need for extension straps, especially to ensure a better fit and more comfortable use. It’s great to hear that the product has been helpful when properly positioned.
Thank you again for giving us the chance to make things right. If you need anything else once it arrives, we’re here to help!
Great customer service!
22 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Larry, Thanks so much for your kind words! We’re glad we could help. If you ever need anything, we’re always here for you!
Rick was awesome
Rick was awesome! Had my problem solved within minutes. He was polite, respectful and knowledgeable.
20 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Annie, Thank you for your feedback. We’re glad to hear Rick was able to assist you quickly and effectively. It’s great to know you found him polite, respectful, and knowledgeable.
Regards,
RejuvaCare Customer Support Team
Fix a duplicate…
Very prompt action to fix a duplicate order and charges. Very honest company service.
19 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Gordon, Thank you! We’re glad we were able to quickly resolve the duplicate order and charges for you. We also appreciate your kind words about our service.
Regards,
RejuvaCare Customer Support Team
The communication back n forth was…
The communication back n forth was incredible, and always with a positive tone. The end result of my dispute was fair and understandable.
16 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Terrie,
Thank you for your feedback. We’re glad to hear that the communication throughout the process was clear, positive, and helpful. We also appreciate your understanding of the final outcome of your dispute.
Regards,
RejuvaCare Customer Support Team
They were easy to use but did not work…
They were easy to use but did not work for me.
15 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Tari,
Thank you for the feedback. We understand your concern and we’re sorry it didn’t work as expected for you. We will look into this and take it into consideration for improvement.
Regards,
RejuvaCare Customer Support Team
Reoccurring charge
13 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Kim, We acknowledge your concern regarding a recurring charge, and we would like to assist you further in resolving this matter.
Please contact our customer support team so we can review your account and provide the appropriate resolution. Our hotline is available Monday to Sunday, 9AM to 6PM EST. You may reach us at +1 302-261-9613 or email support@rejuvacare.com
Regards,
RejuvaCare Customer Support Team
Enjoyed the call with Kim
I could easily understand Kim, he answered my question, was very pleasant and made my call enjoyable.
15 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Janice,
Thank you for your kind feedback.
I’m glad to hear Kim was able to answer your question clearly and make the call a pleasant experience. We’ll make sure to pass this along to him.
If you need anything else, feel free to reach out anytime.
Adam was friendly and very helpful with…
Adam was friendly and very helpful with my request. I appreciate his help with sending an extender strap. He also answered my question about flying your devices with lithium batteries. Thank you to Adam!!
10 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Annemarie, Thank you so much for your kind words . We’re really glad to hear Adam was able to assist you and provide the help you needed. We’ll definitely pass along your appreciation to him he’ll be happy to hear this. If you need anything else, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Product was received in a timely…
Product was received in a timely manner. Received a duplicate order and wanted to work out a return. I contacted customer service. They responded immediately on a Sunday. After explaining the situation they told me to go ahead and keep the extra items. I was not billed for it. I was thrilled, as it's the triple method shoulder massager and I have a friend who has a similar issue as me that I'll gift it to.
12 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Robin, Thank you so much for sharing your experience. We’re really glad our team was able to assist you quickly.
It’s great to hear you were happy with the outcome and that the extra item will be put to good use as a gift. We truly appreciate your support and if you ever need anything else, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Snag put right promptly
The initial delivery went wrong, as things do from time to time, but it was put right in a positive and constructive way which is all one can hope for and I was pleasantly surprised.
12 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Tom, thank you for sharing your experience. We’re sorry to hear the initial delivery didn’t go as expected, but we’re really glad it was resolved in a positive and constructive way. It’s great to know we were able to turn things around and pleasantly surprise you.
Regards,
RejuvaCare Customer Support Team
Customer Service Rep, Nathan was Great
Not sure yet but Nathan the customer service rep was great
11 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Bob, thanks so much for your feedback We really appreciate you taking the time to share this. We’re glad to hear Nathan was able to assist you well—I'll make sure your kind words are passed along to him.
Regards,
RejuvaCare Customer Support Team
I misplaced my charging cord for my…
I misplaced my charging cord for my shoulder massager. Seigi let me know you would replace it at yes charge. Thank you, Paul
10 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Paul, thank you for sharing this! We’re glad Seigi was able to assist you and arrange a replacement charging cord. We’ll be sure to pass along your kind words—he’ll really appreciate it. If you need anything else, feel free to reach out anytime.
Regards,
RejuvaCare Customer Support Team
Congrats to live assistance in helping
The virtual assist tried helping first, but they failed, and disconnected the call. Adam, a live assistant, was most helpful, polite, understanding and accommodating in refunding a monthly subscription that was not ordered by me.
9 April 2026
Unprompted review
Reply from Offer Rejuvacare
Hi George, We’re sorry to hear that, but we’re really glad Adam was able to step in and assist you effectively. We’ll make sure to pass along your kind words to him—he’ll truly appreciate it. Your feedback also helps us improve, and we’ll continue working on making every interaction smoother from the start. If there’s anything else you need, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.