NorthSky Supply Reviews 

173
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, noting their durability and effectiveness for various tasks. Many people are also very satisfied with the competitive pricing and value offered. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving quickly and the ordering process being easy and straightforward. However, some customers also noted significant delays in shipping and receiving their orders. A few other people also felt that communication regarding order status or delivery dates was sometimes unclear or absent. Additionally, some reviewers experienced issues with packages not being delivered or going missing.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and timely... See more

Product

Reviewers highlight positive aspects of product quality and accuracy, noting that items are exactly as... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with easy... See more

Quality

Customers consistently note positive experiences with quality, praising the top-notch and excellent quality... See more

Price

Customers had positive experiences with price, consistently finding what they needed at great or reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With increasing reseller sales, I needed wider tape to quickly pack and label boxes. I found what I needed at a great price. Markers for inventory control were suggested. Great idea! I got those t... See more

Company replied

Rated 5 out of 5 stars

The quality of all your tools I own are top notch. The service I have received after ordering tools is great. NorthSky is making their move to be number one in the tool market and PPE along with other... See more

Company replied

Rated 5 out of 5 stars

NorthSky had what I needed at a much better price than any other industrial outlet. The quality of the item was excellent and I received it quickly. Nothing at all to complain about. Even the shipping... See more

Company replied

Rated 5 out of 5 stars

I ordered the product on the evening of 8/5/25, and I received it on the morning of 8/8/25. I was expecting to have to wait the usual 5-10 days, but I was pleasantly surprised when My order arrived.... See more

Company replied


Company details

  1. Industrial Supermarket

Written by the company

NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.

30-Day Satisfaction Guarantee

Hassle Free Returns

30-Day Satisfaction Guarantee If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return. All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse. Return process To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products. Exclusions · Returned products must be in new condition · Additional details/photos may be requested for approval · Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit Need more help? For further assistance on processing a return, feel free to reach out directly to our customer service team: Customer Request Form: https://northskysupply.com/pages/contact-us Email: customerservice@northskysupply.com Phone: 800-805-6686 Hours of Operation: Monday–Friday 7AM–7PM CST

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(173)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering

Easy ordering, best prices, fast delivery

12 March 2026
NorthSky Supply logo

Reply from NorthSky Supply

Thanks for the nice review, Matt. We appreciate your business!

Rated 5 out of 5 stars

Amazing company

That the package came exceptionally well and that my product was well taken care of

28 February 2026
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the great review. We love hearing from another happy customer!

Rated 5 out of 5 stars

Back last summer

Back last summer, I received some boxes of old glove that did not hold up very long for me. But that was just a few times that happen to me. I'm very happy with your gloves. Shipping is very good. Thank you.

22 February 2026
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, Troy! We appreciate your business.

Rated 1 out of 5 stars

I worked at NorthSky as the HR Manager…

I worked at NorthSky as the HR Manager and a member of senior leadership. Despite my role, credentials, and responsibility for people operations, I was consistently dismissed, talked over, and excluded from decisions directly impacting my department. Leadership input was only valued if it came from the CEO or VP; all other perspectives were treated as irrelevant.

The culture was openly hierarchical and demeaning. All male leaders were paid more than I was, despite comparable or lesser qualifications and scope. Equity concerns were ignored entirely. Women and leaders deemed “beneath” executive leadership were not respected.

The CEO, who did not even work out of the office and was based remotely in another state, micromanaged trivial optics such as where employees physically sat. Staff were moved across the office for “appearance,” and leaders he viewed as inferior were stripped of offices and placed into cubicles, reinforcing a culture driven by ego rather than professionalism.

Operationally, the company was dysfunctional. Employees were expected to front company expenses because leadership refused to issue company cards, and reimbursements were routinely delayed, requiring repeated follow-ups just to be made whole. This created unnecessary financial stress and resentment.

Leadership lacked competence, accountability, and basic management courage. The CEO avoided difficult conversations and pushed them onto others, while simultaneously accusing employees of being untrustworthy over minor or unfounded issues. Decision-making was centralized, poorly informed, and reactive, with no clear strategy or sound business planning.

This was one of the most poorly run and disrespectful organizations I have worked for. I would strongly caution anyone considering employment here—especially women or experienced professionals expecting ethical leadership, operational maturity, or their expertise to be taken seriously.

Update: The business tried very hard to get this review taken down for “defamatory” content. Just goes to show you how they devalued me as an individual and a woman.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Good customer service. Very quick turnaround time.

6 January 2026
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the great review, Lisa! We appreciate your business.

Rated 5 out of 5 stars

Good service

Good service

25 December 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

Thanks so much for the review. We appreciate your business!

Rated 4 out of 5 stars

Good company

Good company

16 December 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the review, Jahid. We appreciate your business! Please let us know if there's anything we can do to help improve your experience with NorthSky.

Rated 5 out of 5 stars

Great delivery

This company is great, and their delivery is always on time.

2 December 2025
NorthSky Supply logo

Reply from NorthSky Supply

Great to hear from you guys. We appreciate yall's business! If you ever need anything, please don't hesitate to give us a shout. Have a great weekend!

Rated 5 out of 5 stars

Online ordering was easy and painless.

Online ordering was easy and painless.

Quality of the different size air filters is good and the price was also good.

Will order again.

6 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, Gloria. Pleased to hear the air filters all worked out. Look forward to hearing from you again soon!

Rated 5 out of 5 stars

Great experience with ordering

Great experience with ordering and support team - would highly recommend

30 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the great review, Jim! Glad to hear our support team was able to help you out with your order. We appreciate your business and look forward to hearing from you again soon!

Rated 1 out of 5 stars

Never got my package in highly upset

Never got my package in highly upset

20 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

Hey Montese - please accept our apologies for the delay on the rainsuits. They have been on backorder and we just got them restocked. Customer service tells me they reached out to let you know, but I wanted to follow up. Please let us know if you do not recieve them in the next couple of days. Again, our sincere aplogies for the inconvenience and thank you for your business!

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