NorthSky Supply Reviews 

173
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of products, often matching descriptions perfectly. Many people also appreciate the competitive and affordable pricing. Delivery is frequently highlighted for its speed and efficiency, with items arriving quickly and in excellent condition, making the ordering process easy. However, some customers experienced issues with order fulfillment and delivery. A few reported significant shipping delays, with orders taking weeks or arriving late, and some never received their packages. Reviewers also mentioned a lack of communication regarding order status or being misinformed about delivery dates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Product

Users describe positive interactions with product, consistently highlighting its good quality and accurate... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy and quick ordering processes, fast... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are much lower and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The price was much lower than other companies. Filters don't seem quite as thick as some others, but still very sturdy and capable of removing dirt. Product arrived quickly and in perfect condition.

Company replied

Rated 5 out of 5 stars

With increasing reseller sales, I needed wider tape to quickly pack and label boxes. I found what I needed at a great price. Markers for inventory control were suggested. Great idea! I got those t... See more

Company replied

Rated 5 out of 5 stars

The quality of all your tools I own are top notch. The service I have received after ordering tools is great. NorthSky is making their move to be number one in the tool market and PPE along with other... See more

Company replied

Rated 5 out of 5 stars

NorthSky had what I needed at a much better price than any other industrial outlet. The quality of the item was excellent and I received it quickly. Nothing at all to complain about. Even the shipping... See more

Company replied


Company details

  1. Industrial Supermarket

Written by the company

NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.

30-Day Satisfaction Guarantee

Hassle Free Returns

30-Day Satisfaction Guarantee If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return. All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse. Return process To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products. Exclusions · Returned products must be in new condition · Additional details/photos may be requested for approval · Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit Need more help? For further assistance on processing a return, feel free to reach out directly to our customer service team: Customer Request Form: https://northskysupply.com/pages/contact-us Email: customerservice@northskysupply.com Phone: 800-805-6686 Hours of Operation: Monday–Friday 7AM–7PM CST

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(173)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took so long to get it shipped They…

Took so long to get it shipped They said because restocking but if I’d would of know prior to purchasing I probably would of ordered somewhere else

18 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

We apologize for the delay on the rainsuits...They are a very popular item and were on backorder longer than expected. We completely understand your frusturation and appreciate your business. This is the exception, not the rule on our delivery times. Thank you again for your order.

Rated 3 out of 5 stars

I was miss informed on my delivery…

I was miss informed on my delivery date. When I called I was told it was out off stock and would have to wait until October 28 to November 6.
It was mentioned when I ordered it would be delivered on Oct 15th

18 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

We apologize for the delay on the rainsuits...They are a very popular item and were on backorder longer than expected. We completely understand your frusturation and appreciate your business. This is the exception, not the rule on our delivery times. Thank you again for your order.

Rated 1 out of 5 stars

Terrible service

Terrible service. Item took over a month just to begin shipping. Still haven’t got item. Do order from this website at all.

16 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

We apologize for the delay on the rainsuits...They are a very popular item and were on backorder longer than expected. We completely understand your frusturation and appreciate your business. This is the exception, not the rule on our delivery times. Thank you again for your order.

Rated 5 out of 5 stars

Got a pair for my son who works on…

Got a pair for my son who works on large cranes.He said it's a really good product working in tight spaces where you arms are subject to get scraped or cut.

6 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the five-star review, Bill! We appreciate your business and look forward to seeing you again soon.

Rated 5 out of 5 stars

Fed Ex didn’t deliver package…but

Fed Ex didn’t deliver package, not North Sky’s issue.
NorthSky to resend order!
Great customer service!

9 October 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the kind review, Peter. Unfortunate that the delivery had a snag - those things happen...Glad we could make it right for you. Please keep us posted - we are here to help. Truly appreciate your business!

Rated 1 out of 5 stars

Terrible quality

Terrible quality. Will never order again from you!!!!

1 August 2025
NorthSky Supply logo

Reply from NorthSky Supply

Sorry to hear that the shoe covers did not meet your expectations. Customer service has reached out to see what we can do for you. Was there anything in particular that was unsatisfactory about the product? The covers are meant for one-time use inside controlled environments.

Rated 5 out of 5 stars

Great place for tools

It was easy to find and order what I needed at a good price.

3 September 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thanks for the great review Darrin! We appreciate your business.

Rated 5 out of 5 stars

Air filters

Hard to contact but when you do they are great

4 September 2025
NorthSky Supply logo

Reply from NorthSky Supply

Hey Adrian...Thank you for the five-star review and apologies for any difficulty you may have had in contacting our service team. You must have caught us at a very busy time. We are always available during business hours and prompt in responding to inquiries. Thanks again! We appreciate your business.

Rated 5 out of 5 stars

Great Product


Fast Shipping, nice pack Job, wonderful product

3 September 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review Riley! We appreciate your business.

Rated 5 out of 5 stars

Everything was clear and easy

Everything was clear and easy. Shipment was out the door and at my business with in days. It's my 1st order with them and definitely won't be my last. Great experience.

3 September 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you, James! We appreciate your business and look forward to hearing from you again soon.

Rated 5 out of 5 stars

Good quality

Good quality, and delivery came quickly.

2 September 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the nice review, Steven. We appreciate your business.

Rated 5 out of 5 stars

Part ordered was just as it was…

Part ordered was just as it was described on the website and showed up in the mail in a timely manner.

1 September 2025
NorthSky Supply logo

Reply from NorthSky Supply

Thank you for the review Debbie! We appreciate your business and look forward to seeing you again.

Rated 1 out of 5 stars

Murphy's Law at work

Apparently, package has not as yet been delivered. Am told "wrong address". The shipping address is same as billing address. They said,: no-one here to accept delivery. We are a 24 hr Assisted Living Facility, and someone always is here're. First attempt to deliver was on Aug 23, 11:24 a.m. but where???

23 August 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

Apologies for the delay on this order. Customer service contacted the delivery service and was showing that it was delivered. If youi still have not recieved it, please reach out to us and we will get it taken care of for you. We appreciate your patience!

Rated 5 out of 5 stars

Cutting out the fat

Looks like the company is trying to eliminate some middlemen between me and the manufacturer's of the products I need.

22 August 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

You are spot on, Align Actions! Thank you for the review, and we are grateful for your business.

Rated 5 out of 5 stars

Couldn't have been better

NorthSky had what I needed at a much better price than any other industrial outlet. The quality of the item was excellent and I received it quickly. Nothing at all to complain about. Even the shipping costs were better than reasonable. A first class experience.

15 August 2025
Unprompted review
NorthSky Supply logo

Reply from NorthSky Supply

Thank you so much for the great review! We appreciate your business and hope to see you again soon.

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