Nest Pensions Reviews 

Reply from Nest Pensions

Jul 2, 2026

Hi Russ,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Samson,
We're happy to hear that you find Nest reliable and transparent. Thanks for leaving a positive review

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Rukayat,
We're happy to hear that you find Nest reliable and excellent. We appreciate your high rating and hope we continue to meet your expectations.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi Sally,

We apologise for what you’ve experienced.
This is not the level of customer experience we are used to providing and we've fallen way short . Please can you contact the customer service team on 0300 020 0090, Monday to Sunday, 8am to 8pm so we can make amends.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 2, 2026

Hi there,

Thank you for sharing your positive experience with the app with us.

Thanks,
ZA, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi Tracey,

We're delighted to hear you found it easy to contribute to both your and your employer's pension pots. Thank you for sharing your positive experience :)

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi there,

We're so glad to hear that our efficiency and accessibility have made a positive impact on your experience. We appreciate your kind words!

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi there,

I am sorry to hear you have found the opt-out process frustrating. I also apologise if there has been any confusion over our opt out process - you are able to opt out via phone, post or online.

Unfortunately, if you don’t opt out within one month of being enrolled by your employer, UK law means we’re not allowed to pay out the money in your pot until you reach age 55 (rising to age 57 in 2028), except in rare situations. I know that can be frustrating.

In case it might be helpful, we’ve got more information on opting out on our website: nestpensions.org.uk/schemeweb/nest/my-nest-pension/joining-nest/opting-out.htm
Anyone can stop or pause contributions at any time. We’ll invest whatever’s in your pot on your behalf while we’re looking after the money for you.

If you would like to discuss this with us further, please call us on 0300 020 0090, Monday to Sunday, 8am to 8pm, and our customer service team will be able to explain.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Updated Jul 1, 2026

Hi Tracy.

I'm sorry to hear you are struggling with the paperwork we have sent you. Please could you send us a private message confirming your Nest ID or National Insurance number and contact telephone number so we can look into this and arrange a call back with the relevant team.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi Sophie.

I apologise for what you’ve experienced. This isn’t typical of our customer service and it doesn’t meet the standards we’ve set.

We try to make transferring pensions as simple as possible but there are some checks we need to do to make sure we’re sending the right money to the right person.

I have arranged for the relevant team to give you a call back shortly to try to resolve the issue.

Thanks,
FP, The Nest Team.

Reply from Nest Pensions

Jul 1, 2026

Hi Steven,

We're so pleased to hear that you find it easy to manage your pension and plan for your future with us. We appreciate your positive feedback and look forward to continuing to support you.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jul 1, 2026

Hi Veselka.

We are so happy to hear that you are happy with our service. Thank you for your wonderful feedback!

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jun 29, 2026

Hi Hendrick,

We're glad to hear that your transfer experience was easy and straightforward. We appreciate your feedback.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jun 29, 2026

Hi John,

So that we can look into this for you, please send us a private message with your Nest ID or National Insurance number and a telephone number and we can arrange a call back with the relevant team.

Thanks,
FP, The Nest Team.

Reply from Nest Pensions

Jun 29, 2026

Hi Dorota,

We are so glad to hear that you find our website clear and user-friendly! Thank you for your feedback :)

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jun 29, 2026

Hi Paul.

I apologise that you’ve had a poor experience with us. We take pride at Nest in making things easy for our customers and so we value your feedback.

If you would like us to look into something for you please send us a private message with your Nest ID or National Insurance number and a contact telephone number and we can arrange for the relevant team to call you back.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jun 29, 2026

Hi Simon.

We're so glad to hear that everything was straightforward and that you found our instructions easy to follow. We appreciate you sharing your positive experience with us.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jun 29, 2026

Hi Karen,

We're happy to hear that you found it easy to manage your pension online and access it upon retirement. Thank you for your positive feedback.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jun 29, 2026

Hi Stephen,

We are so pleased to hear about your positive experience with your pension transfer! It's wonderful to know that our efforts to make the process quick and easy for you were successful, especially for your second transfer. We truly appreciate your kind words and are glad we could provide such efficient service. Thank you for recognizing our team's hard work.

Thanks,
FP, The Nest Team

Reply from Nest Pensions

Jun 29, 2026

Hi Larisa, We're so pleased to hear that transferring your pension to Nest was a quick and easy process. We strive to make things as simple as possible. Thanks, OZ