Aegon UK Reviews 4,434

I've had two, admittedly minor, separate issues which were quickly resolved when I spoke to a human customer services rep. I have noticed a couple of minor IT-related issues with the website and... See more

The agent I spoke to was very helpful. The website was unhelpful and I could not access my account using Edge. Managed it using my phone. Not happy that I set up the online account in order to chan... See more

applied for my 25% tax free amount from pension in December and still haven’t received anything ! Been told it’s an IT problem and they are unable to provide a date for when this will be resolved !... See more

Accessing the telephone support was straight-forward and there was no long waiting time. You need your pension documents to hand to help and the answers to your 3 questions if you are reconnecting aft... See more

Excellent, spoke clearly, made me feel at ease , knew exactly what questions I was asking and answered all my questions. Today I have recommended two old work colleagues, can’t recommend enough Jun... See more

Friendly efficient and on the ball! I called in yesterday and not only was my question answered but I have the actual outcome and account and financial access as well in one call! Based on my deal... See more

Awful company to deal with, everything is a massive effort! Requested to change the bank account my pension contributions came out of took 27 days! Rang 14 days ago to increase my pension contributi... See more

The colleagues I spoke to were very polite, articulate and easy to understand. They couldn't do enough to help me with my query, which was resolved quickly. Importantly they were not pushy on addit... See more

Had some issues understanding how to properly register online and needed to speak to someone at Aegon. The phone number was easy to find on the site and I was able to get through quickly (no long leng... See more

I am normally able to do everything I need to relating to my AEGON account online but on this occasion I needed to speak to customer service. They answered my call quickly and dealt with my query eff... See more

No long queue. My query was understood and a solution given. Additional helpful tips volunteered. What a breath of fresh air to call customer support and get a clear and friendly response.

So there are some interesting funds you can invest in, but the website is still dogs... and answering the phone is nice, but how about you not make the mistakes in the first place, and then how about... See more

Friendly, knowledgeable, patient staff member (- well done Kerry......). A bit of faff getting through to a human, but fewer bits than many other providers. The website could do with a quick and ea... See more

First time using Aegon and after failing with the chatbot, I phoned and spoke to an agent who was friendly and helpful. He was able to resolve my issue almost immediately.

Since July 2025 I have been trying to get my 25% tax free amount from my 2 pension pots with Aegon. Legal and General are taking over the remaining 75% in the form of an annuity. I received my 25% l... See more

I spoke to a lovely lady on the phone who was polite and answered my multiple questions - my phone call was also answered almost instantly, unlike other companies. Great customer service!

Appalling investment strategy. Had 2 pensions with them that have barely increased in value over the years held with them. Also when I wanted to convert the pensions to cash in the time before gett... See more

Terrible, paid me late several times. This time it is a week. They always have excuses but the FCA does not find more than 3 days acceptable delay. Actively looking for another company. They might be... See more

Consistently shockingly bad pension company. Historically very poor investment record, eroding much hard earned cash. Never keep you updated. One of the worst things is thier attitude to savers: alwa... See more

wanting to contact customer support, easy to find way about. the advisor was excellent he knew his job and was able to help me get details i required. now all set up online

Once I understood what was required and had relevant information to hand, speaking to the help desk agent was a reassuring process, at the time I believe my request has been dealt with professionally... See more

Excellent Customer Service from Paul. Resolved with my issue within minutes of talking to him. He is a credit to your company. Best regards, Richard.

My pension is performing well. There is a short wait of about 10 mins on the phone line, but the representative was very knowlagable and helpful and resolved my 2 queries quickly.

I needed to contact Aegon for information, I found their staff very helpful, efficient, knowledgeable and friendly. They followed up on everything we had discussed in a timely manner and I would not... See more

I did have to que but once through which wasn't long the initial person transfered me then the 2nd representative was fabulous and talked ne through what I wanted to achieve.

It made my experience great in that I was talking to a human. I've had some crazy talks with robots who just answered in links. Also I was very pleased to talk to someone as I didn't have all the info... See more

Great company friendly knowledgeable staff very helpful and easy to deal with. Also short wait time for call answering I highly recommend

Excellent customer service, sorted my request first time, with no hassle. Lady explained every step in an easy to understand way.

Aegon always have a team ready to give telephone advise to their customers. Their website is also very easy to navigate.

Very helpful and understanding that some of us may not be so clued up with computers time was never a factor Just great service

Top notch service and UK based advisors. Explained all options available and at no time felt they were trying to hurry up and finish the call.

The call was answered within a minute - and the person I spoke to was not only helpful but direct - no waffling. I was sorted and back at work within 3 mins. Overall a great service.

Great customer support. Extremely friendly, calm and patient. Assisted me through my query and stayed on the line until it was sorted.

Aegon uk were very patient with me on the phone, and told me everything I needed to know. I cannot fault them in any way, and would recommend this company to anyone

I joined a previous employer again who I had worked for a few years prior & and a new pension was set up My existing pension I had always been able to access online without any issues. Now this ne... See more

Stay away from this company at all costs!..customer service is horrendous!..2 to 3 hours each time I call and bring out on hold for the simplest of requests. Call handlers asking other colleagues how... See more

I had a ton of questions ready to do a withdrawal, I had the luck of getting a young lady called Paige. She was a rockstar patient. And there are NO penalties or extra changes to change your policy... See more

The member of staff was very helpful and explainedeverything, stayed on the line whilst I confirmed everything was working. Couldn't ask more!

I was dealt with very professionally by your colleague who took the time to explain what I needed to do and helped me step by step

They sent a tax submission to HMRC which was incorrect. Trying to get them to put it right by putting another submission, was Impossible. The HMRC sent a letter of discrepancy and asked for them to... See more

This service worked as expected for years. But for a number of months or even a year, when I do my monthly check of my pension I can't login and have to pretty much reregister every time. What sho... See more

Investments have performed well. I have found the customer service staff are very informative and speak in an easy manner that is easy to understand.

Melissa at Aegon was polite, friendly, helpful; she really could not be improved upon. It was easy to get through to Aegon.

This company's website doesn't work and the admin is appalling. A simple request for a pension drawdown takes nearly 2 months and the company asks for ID again (albeit they seem unsure themselves if... See more

My experience with Sophia was above and beyond. She was patient with me even though I was struggling to remember numbers.

Aegon has any easy to use website but if as on this occasion, I have had to contact their telephone helpline, I have always found the service friendly and efficient.

Easy contact to a team member who helped me resolve the problem. The person who helped me and resolved the problem was great.

I seem to be at odds with what a majority are saying because my dealings with customer services are dismal. My husband has a pension with them. It was fine until they made everything online. He can... See more

Aegon is truly the most difficult company to work with. Sahil, you make up processes that create friction and hide behind the excuse "its required" when the truth is that it is not a legal requiremen... See more

The guide i had was very helpful polite and patient he had the knowledge and took me through step by step i cant fault him