Nest Pensions Reviews 

15,946
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 3,899 reviews, reviewers had a great experience with this company. Customers found the process of transferring pensions and setting up payments to be very easy, quick, and hassle-free. Many appreciated the clear and straightforward website, making it simple to manage contributions and track their pension's progress. The service is often described as excellent, with people feeling well looked after and receiving professional support and guidance. However, some customers experienced difficulties with customer service, citing issues with getting consistent information, slow responses, or problems with login details and address verification. A few also reported problems with payment transfers, where money appeared to be lost temporarily, or continued deductions after attempting to stop contributions.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the process straightforward and easy to... See more

Service

Consumers find service to be ambiguous, with many reporting excellent, efficient, and professional service,... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding it easy to set up plans and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers finding it easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more

Company replied

Rated 4 out of 5 stars

It went through eventually after 3 attempts, but nothing is ever straight forward on line, I would have preferred to talk to someone. Otherwise all okay.

Company replied

Rated 4 out of 5 stars

I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.

Company replied

Rated 5 out of 5 stars

Enrolled by my employer. I'm am a luddite buy even I find there website easy to navigate. It's straight forward to alter or amend contributions, make one off payments. Please bear in mind that if you... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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4.1

All reviews

(15,946)

3,707 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve found it very easy to set up my…

I’ve found it very easy to set up my direct debit to pay more into my pension pot.

1 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Christina,

We’re happy to have helped millions of people, just like yourself, build their pension pots. Thanks for sharing your experience on making the additional payments with us.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

It was very easy to make extra…

It was very easy to make extra payments. Can always see where I am with amounts.

2 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mrs Jackson,

We’re honoured to be helping millions of people, like yourself, build up pension pots. Thanks for sharing your experience on making additional payments with us.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

It’s easy to use

It’s easy to use , that’s all I need

15 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Alan,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Very good attention

Very good attention

28 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Susana,

Thanks for sharing your experience with us.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Simple saving for future me

Making Direct Debit contributions to my pension pot takes the pain out of saving for my future.

1 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi there

We’re honoured to be helping millions of people, like yourself, build up pension pots. Thanks for sharing your experience on making additional payments with us.

Thanks,
ZA, The Nest Team

Rated 4 out of 5 stars

My direct debit payment goes through…

My direct debit payment goes through and I receive notification of payment instantly.
I do not receive information regarding investments particularly so cannot comment on this aspect.

2 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gary,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
You can get further information on investments from your annual benefit statement via the nest website.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Great pension

Great pension, easy to use and change things on line or app

2 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mark.
We're so pleased to hear about your positive experience and the ease of making changes online or with our app. Thank you for your kind words.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

very easy process

very easy process

2 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi William,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Very efficient

Very efficient

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mark,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi Mrs Varquez,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
ZA, The Nest Team

Rated 4 out of 5 stars

Cleared all doubts

HAPPY ABOUT MY EXPERIENCE

2 July 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Sindu,
We're sorry you're not getting any update to your postal address. Nest usually send updates to your postal address by paper if you've changed the communication preference to paper.
We've passed your details to the customer contact centre to call you back to assist you with your query.

Thanks,
ZA, The Nest Team.

Rated 5 out of 5 stars

Nest pension is reliable and very…

Nest pension is reliable and very comprehensive

1 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Obiora,
We're happy to hear that you find Nest reliable. We appreciate your high rating and hope we continue to meet your expectations.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Great 👍 I’m happy

Great 👍 I’m happy

15 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Rolanda,

Thanks for taking the time to share your experience with us.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

5 star

Really appreciated one of member of nest team for helping me and also thanks for others work team keep it up

1 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Joao,
We're happy to hear that you find Nest reliable. We appreciate your high rating and hope we continue to meet your expectations.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Great in all way

Great in all way, from changing all the detail if you moved and rest all the services

1 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Purvee,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
ZA, The Nest Team

Rated 1 out of 5 stars

Disappointed with everything really

Disappointed with everything really, iv had a lot of trouble and dealing with Nest, over the phone has not been helpful and my problems are still not resolved. Would not recommend and yet I can’t get anywhere but they still send me emails wanted to get a review!

1 July 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gem,

I apologise for what you’ve experienced. This isn’t typical of our customer service and it doesn’t meet the high standards we’ve set.
You can also contact us via email at support@nestpensions.org.uk or via webchat from the Nest website:

https://nestpensions.org.uk/schemeweb/nest/contact-us.html

Alternatively you can call us again on the phone where we should be more helpful this time, on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
ZA, The Nest Team

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