Kev was helpful and explained in detail of furniture. Ie reversible cushions etc. Helpful but did not feel intimidated as you can sometimes feel in some stores. Left me to then look around and said to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
Written by the company

Have a query to raise?
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Leanne for the sofas and dining table etc
Kevin was great today, very courteous and informative. We came in to look for Sofas and mattresses, and found the right one. He guided us thru the products quickly and effectively. Looking forward to delivery of my first purchase soon.
Brendan at the Paisley branch was great, very knowledgeable and not pushy at all. Good all round experience and service.
Spent hours trying to find the perfect sofa and eventually settled on one that both my hubby and I liked. Spoke to Brendan at the Paisley store and his service was 2nd to none, even offered a coffee! But Brendan was extremely helpful and provided lots of information and even some.hints and tips. Great service and felt looked after. thank you
Ashraf have a great sense of humour and very good customer service. I came in with the intention to buy only sofa i ended up buying more things than i needed.
Visited the NCF in Birmingham Highgate where Aiden attended to me and my wife. We came on multiple occasions as we required an initial look, then measurements and then a purchase visit. He was extremely helpful and accessible on all 3 occasions, and went the extra mile to help with lead times and finding the right sofa's for us. We ended up finding a perfect fitting sofa and the right colour match. Despite the several visits and time consuming process on our behalf, Aiden was always helpful, patient, friendly, addressed all our questions appropriately and explained all aftercare options in detail. Excellent customer service and we'll be back for our dining table! Thanks from Ish
Dean at stoke was a great guy all round and very helpful 👍
Dean at Stoke was very helpful! Great experience
If you’re looking for very good customer service I highly recommend Ashraf. He helped us the whole time, giving great recommendations and always very friendly.
Natasha was brilliant, very caring and attentive. Incredibly knowledgeable and was able to advise which mattresses were best for my back given I have arthritis.
Nicely laid out store, Natasha was super friendly and helped us choose the right bed.
Easy browsing with helpful, pleasant salesman Noel. He was informative without hard sell and gave us time alone to make up our minds.
Steve at Hull was extremely helpful, friendly and knowledgeable. It made choosing a chair and sofa for an elderly relative very easy.
Bought a sofa from Mark, he was very friendly and helpful highly recommended all their furniture
Leanne. Very good, gave us all the information we needed and supported us to our purchase
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.