NCF LIVING Reviews 

Great service today with advisor Humaira in the merry hill store. Found a lovely corner sofa with great discount. I didn't feel pressured to buy which made the experience more comfortable and enjoyable. Thank you!

Great service from Michael at Leeds Birstall, not pushy at all and very friendly. Credit to the company.

Shocking customer services experience so far. After an initially okay sales experience with Leanne, it's been an absolute nightmare. The issues I have dealt with since by using NCF living:

- Having to drive to the outlet store to process payments, because they have no facility to process card payments over the phone or online after a deposit has been made (this is 2026, guys). Not convenient for those of us who work full time.

- Poor communication with delivery.

- the sofa arrived damaged, and I am yet to hear back from customer services after emailing two weeks ago now. Feels like after my initial queries I'm getting ignored. I was told to send a fabric sample to the suppliers (the people who make the sofa... 🤔), but I can not see a fabric sample attached to the sofa.

- Offered an insulting £50 to accept the condition of the damaged sofa (which I am not doing)

- Hour-long wait times to hold over the phone when querying why I haven't been responded to for a over a week, was told my complaint would be escalated and have heard absolutely nothing since.

I'm honestly absolutely awestruck at how bad the customer service has been throughout. I would recommend anyone avoid this company - outside the premises dealing with them has felt similar like dealing with cowboy builders. Impossible to contact and flat out ignore you once they take your money.

Nesrin was very helpful in deciding the furniture for my home, we had very good experience in the Rugby store , many options suggested by Nesrin. Thanks so much.

Excellent service from Nesrin from Rugby staff . We really appreciate her help in deciding the Sofa and Dinning. She was very helpful in billing. Thank you Nesrin

Telmo was amazing, cup of coffee, good chat, felt well informed about my choices. Excellent service!!!

Served by Afran who was very knowledgeable in everything we asked and helped us choose the right sofa for us

Served by Arfan who was very polite and patient, explained everything to us in detail and was very helpful in helping us choose the right sofa for us

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Richard at NCF Living Edinburgh has been absolutely brilliant. He took the time to walk us through the contract and policies, making sure we read and understood everything before buying.

He also encouraged us to lie down and properly try the mattress, giving us plenty of time to make sure we were comfortable and happy with our choice—even while he talked us through the sale!

Thorough, patient and helpful from start to finish. A great experience, and Richard deserves full credit. Highly recommended!

Great customer service very helpful
Served by Jack from thurrovk branch

After looking at most of the sofas in the north east we found exactly what we wanted at NCF, Cathy helped us with our purchase and was extremely helpful and knowledgable. Made our choice an easy one and great to deal with!

Michael@leeds was so helpful, we bought a corner sofa bed and the sale was so easy and stress free, we knew in an instant we wanted to purchase, he knew everything about the product and we were even able to bring our Little dog in too, she got lots of attention. Would definitely recommend, great store and reasonable prices.

I originally gave the store a 5 star review because the staff in store were amazing. What's not amazing is wrong furniture turning up weeks late, lack of communication and still 2 months later nothing has been resolved. I am constantly chasing this with no response. No one ever answers the phone either and after 15mins you get the phone put down on you.

Anisha was lovely and very helpful. She was also quick and efficient.

Leanne at Leeds was amazing thank you so much

Barry in Paisley sorted us out last minute for an immediate couch requirement,

Cheers Barry in Paisley!

Naz at the Leeds store was great very helpful and professional

Was in for a look and was made to feel welcome straight away.Hugh in paisley was very knowledgeable and helped us pick a sofa.will defo recommend to family and frenids

We bought a sofa today at NCF Milton Keynes and were approached by an amazing staff member called Dave, we were both so happy with the service we received, we were also so happy with the range of furniture they offer