NCF LIVING Reviews 

Me and my husband just came in the store for a browse but we will definitely be back thanks to Danielle @ Merry hill, brilliant customer service

I had a great experience in store with Humaira @ merryhill she was informative and helped me with all questions I had

DO NOT BUY FROM THIS COMPANY - Awaiting delivery of a dining room table - 5 emails to NCF with no response. Phoned every day for 5 days - on hold for hours with no response.

Mr Zahid been very helpful bought a sofa he helped us to choose so glad met him

Brian the manager is very professional, helpful and very polite. Highly recommended.

Visited Derby store. Spoke to Jess Ordered sofa thank you

Liam was very friendly and helpful with going through what we were wanting at the portrack branch

Great customer service, came into store a couple of times prior to buying, Paul & Shaun were very helpful & knowledgeable without being over pushy or making us feel pressured at all. (Portrack Lane Branch).

Bought our new sofa from here on 19/10/26. Hugh in Paisley made it so simple. He was very knowledgable about all the products and answered all our questions. My wife even had him move all the parts of the sofa to see what it would look like in our living room!top man thanks again Hugh.

Gary@LEEDS made purchasing our new sofa a breeze. Very relaxed purchase and absolutely no pressure.
Thanks Gary

Very straight forward and professional service. Zahid was a great help and went the extra mile dismantling a sofa to explain how things work. 5 stars.

We had a great experience purchasing our new dining table and chairs for our living room. Morgan was extremely helpful throughout the whole process, offering excellent assistance and making everything smooth and stress-free. Thank you, Morgan, for your outstanding customer service!

If you’re here looking at reviews to see if you should order please take my advice and DON’T. I wasn’t going to leave a review until the sofa arrived but it’s looking less and less likely that it’s even going to turn up. We placed an order in August and after being told it would be immediate delivery, when we actually ordered they said end of September. We moved house at the end of September and due to expecting the new sofa we didn’t take our old one with us.

Then we were told it would be early October, then that it would be delivered to the warehouse on 15th October and then we would get a delivery date. It’s now 19th October and they can’t tell us where our sofa is, they have even acknowledged on an email that they don’t know where it is as hasn’t been scanned into their warehouse?! We only know this information after chasing through phone calls to customer service adding up to around 10 hours on hold, and making multiple visits to the branch we ordered from who don’t even have their own phone line. The store also doesn’t have a direct contact for head office and has to just email and wait for them to reply. We also can’t cancel without loosing 50% of what we paid.

I’m so frustrated and upset at the experience and absolutely not what I expected when I was given all the promises at point of order. I am also very glad I didn’t leave a trustpilot review and point of order which is heavily encouraged, I think this is where the high rating comes from.

On the bright side at least I have my sofa care set that I have no sofa for, maybe I can sit on that for comfort?!

Debbie at Chester was great yet again when we’ve made a second purchase at NCF.

Zahid was extremely kind and helpful. Helped us get the perfect bed. Very happy with the customer service.

Naz and Simon were really friendly and incredibly helpful.

Public review – disappointing experience with NCF Living

Our experience with NCF Living has been extremely disappointing. We placed an order for the Suffolk dining range and associated furniture on 29 August 2026, with an estimated delivery timeframe of approximately 6–7 weeks. The delivery has since been delayed, and we have now been told to expect it around 16 November 2026 because of shipment delays affecting the dining chairs.

We understand that the chairs have not yet arrived at the warehouse. However, we were told that our sofa, footstools and dining table are already in the UK and available for delivery. Despite this, NCF Living has refused to split the delivery so that we can receive the furniture that is ready, unless we pay for the outstanding chairs in full upfront. We do not think this is reasonable, particularly as the delay is outside our control and we have already paid a substantial deposit.

We also visited the store in person and were told that the shipping team would look into arranging a split delivery and contact us with an update. Unfortunately, the proposed solution still required us to make an additional upfront payment.

Communication has also been very frustrating. NCF Living has been difficult to contact, and their phones often go unanswered, making it hard to get clear information or resolve the issue. We have made repeated efforts to deal with this directly and have been patient throughout, but we still have no satisfactory resolution.

Overall, the repeated delays, lack of communication and refusal to deliver the available items separately have caused significant inconvenience. We hope NCF Living will review this matter and provide a fair solution, including delivery of the furniture that is already available without requiring further payment for the delayed chairs.

We went ot so many furniture stores, over and over, but ended up going back to NCF living for a few reasons: Great selection, good quality furnishings and helpful staff. We were in the process of a house purchase so the home buyer option - which means you can lock in a price but are covered if the sale falls through - was a perfect fit for us. Thanks to Gary@Leeds for all your help and advise!

1-star review: NCF Living – Order 16082 – Extremely poor customer service and £100 refund still outstanding

Order number: 16082

I am extremely disappointed with my experience with NCF Living. The level of customer service I have received has been appalling, and I would seriously think twice before ordering from this company again.

My sofa order (16082) was originally due to be delivered on 18 August, but the delivery was delayed multiple times. Communication was extremely poor, and I had to send repeated emails just to get responses, despite the company's website stating that it aims to respond to enquiries within 48 hours.

The most frustrating part has been the £100 delivery charge refund.

After repeatedly raising my concerns and escalating the matter, NCF Living agreed in writing to refund the £100 delivery charge as a gesture of goodwill once the sofa had been delivered. The sofa was eventually delivered, but despite numerous follow-up emails, I have received neither the refund nor a response. I have now had to open a credit card dispute with my bank to try to recover money the company had already agreed to refund.

Out of curiosity, I looked at recent Trustpilot reviews and was shocked by the number of customers describing similar problems with delivery delays and poor customer service.

What is particularly disappointing is the pattern of responses on Trustpilot itself. From the recent reviews I have viewed, NCF Living appears to respond to positive reviews while leaving many negative reviews unanswered. If a company has time to engage with customers who leave positive feedback, it should also make an effort to respond to customers who have experienced problems and are seeking resolutions. Ignoring complaints only reinforces the impression that customer concerns are not being taken seriously.

Delays can happen; I understand that. What is unacceptable is the lack of communication, having to chase repeatedly, and being ignored after a refund has been explicitly agreed in writing.

In my experience, NCF Living's biggest failure has not simply been the delayed delivery, but the lack of accountability and customer care afterwards.

Based on my experience and the similar concerns raised in other recent reviews, I cannot recommend NCF Living. I hope the company starts treating dissatisfied customers with the same attention it appears to give positive reviewers.

Brian at Highgate branch was very knowledgeable and recommended sofas based on our needs. He has excellent manners and a pleasure to work with to get the sofas we wanted. Definitely recommend.