National Bank of Egypt Reviews 30

It is the worst bank in egypt, so misleading information and a not reliable credit card abroad they could restrict it anytime. You have to beware you could get stuck abroad and no help from them you just don’t matter.
Been stuck twice but the last one they restricted my card with no mercy

Good service in the branches, BUT the online services are very bad, and customer service is poor as well

Absolutely atrocious service, having to wait for hours for a simple bank statement, incomplete information from bank agents causing me to have to visit 3 branches, 3 different visits, and call center falls just to print basic documents. Everything is slow, everyone is unhelpful, it's like dealing with a government agency except its a bank where we pay for the service from our own money. I'm withdrawing all my deposits ASAP.

National Bank of Egypt is extremely inefficient Long waiting times, poor customer service, and outdated processes A very frustrating experience overall

The customer service is mid. But getting someone to help you over the phone is almost impossible. Either you're stuck on hold for 15 minutes ,or the agent is irritated and trying to hang up the call asap

The National Bank of Egypt deactivated my card and withheld my funds without any formal notice or legal justification, despite full compliance on my part. I was repeatedly referred between branches, customer service, and Easy Cash with no accountability or resolution. This is a clear violation of customer rights and an unacceptable banking practice. I will escalate this matter to the Central Bank of Egypt and the relevant regulatory authorities while fully reserving all my legal rights.

The wait time was so long without any accepted organization

Mohamed salah was very helpful and has done the task I asked for right after I told .

By far the worst experience with a bank. Taking a year to reset password and they simply can’t manage such a simple task. I had to fly to Cairo to fix it but even then, they could not. They are so good at blaming customer and other departments.
If you ask, why I am still banking with them? I am existing but I have to fly again to Cairo.
By the way, they have a lousy Mobile Banking App.
They call center agents are friendly but clueless about solving problems.

I am deeply frustrated with the appalling customer service at Al Ahli Bank in Egypt. It’s shocking that a financial institution fails so miserably at ensuring safety, professionalism, and basic responsiveness to their customers. Despite numerous attempts to reach out via email, I have been completely ignored—no acknowledgment, no resolution, nothing. It's as if customer concerns are treated with absolute disregard.

The lack of security is equally alarming. Entrusting this bank with personal and financial matters feels unsafe, as their operations and interactions suggest a complete absence of responsibility or accountability. There seems to be no proper system in place to address issues or ensure that clients feel valued.

I expected better from such a prominent organization, but unfortunately, my experience has been nothing short of disappointing. I hope this review serves as a wake-up call for the bank to improve its services, prioritize customer care, and uphold the standards expected from a financial institution.

I have been dealing with this bank since 2007. It may have some negatives, such as long waiting times and many security tests, but to be honest, it is the safest in Egypt. The money in this bank is 100% safe.

The worst bank I ever seen in my life!!! Very low experienced employees including management. They exceed the powers and block card without any reason and informing their customers. And when u come to the bank and ask what was the reason they behave as children and create stories. I don’t recommend this bank to anybody

I have dealt with every bank in Egypt and trust me this one is the worst

Horrible Experince, waste of time , unorganized with poor management .

They nunber system that random , you end up spend all day for nothing .

No one knows what they are doing ,

All the time we was happy with this bank.We went today to nbe Al Ahyaa again, a new woman on costumer service didn't know how she have to do what you want...no experience and also she make big mistakes!
If it stay like this, we gonna finish all in this bank...banks enough

This is the worst bank I've dealt with .....we are foreigners in Egypt..and we use an international card ..my friend's credit card got stuck in on of their ATM machines.....and we called customer service twice for help they collected the data and told to contact our bank to get confirmation....which was silly but we did get the confirmation anyways..... and went to collect our card to one of their branches... They made us wait for a long time and..and in the end they refused to help us in getting back the card .....what do you mean contact our bank? Isn't it your ATM? Is a staff of our bank supposed to come here and deal with it? And the card got stuck because of your crappy machines....how hard is it to just get it..... probably not harder than getting a new card from our country and having it shipped to Egypt..... disappointing service

Very poor services

The worst customer service ever. Each employee is giving different information with different way, they don't know how to deal the customer, how to respect them. You have to be free no work no appointments for few days to finish one deal , to do any deal you should visit all counters, no one can finish every customer alone . It is the big mistake or adisaster that you will be having account or any deal in this bank. You will lose your time and your respect to finish your work there. But in this all I want to appreciate one employee his name is Ebrahim Abdelaziz who handled tha case and give respect that is the professional way to give customer service.
Kindly kindly do some thing to give them training how to handle the customer and how to work , no need each one need some one to help him. This review about moheb Street branch. Iam ready for any inquiry.
Mona Mosad

Be careful of the tricky new deceiving Certificate for the U$ :9% interest in advance . It is cheating way to invest your American dollars to get the interest in advance in Egyptian Pounds .

Bad customer service like the ownership they sponsor.