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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its ease of use and reliability, highlighting its effectiveness in facilitating international payments and online transactions, especially given local restrictions. Many consumers appreciate the excellent customer service, noting the team's helpfulness, quick responses, and professional guidance. The platform is seen as a valuable solution for managing online payments and subscriptions. However, some customers also noted that the fees, particularly for micro-transactions, are too high, making small purchases expensive. A few people mentioned issues with the payment process, such as the redeem button disappearing or the card not paying immediately. Additionally, some reviewers expressed concerns about the exchange rate and the lack of clarity regarding certain charges and features.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising its efficiency, reliability, and the... See more

Payment

Consumers find payment experiences to be ambiguous. Many praise the efficiency and ease of use for... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its speed, professionalism, and... See more

User experience

People report positive experiences with user experience, often highlighting its ease of use and convenience,... See more

Price

Customers expressed significant dissatisfaction with the pricing structure. Many reviewers found the fees,... See more

Based on these reviews

Rated 5 out of 5 stars

I recently started using Cardi to get a virtual Visa card in Egypt, and I’m really impressed with their service. The process was very easy and fast. I was able to top up my card through InstaPay,... See more

Rated 5 out of 5 stars

Easy to use and the platform is very useful. I found a solution to the problem of obtaining dollars for international transactions and various foreign platforms such as trading platforms. It is great... See more

Rated 5 out of 5 stars

cardy actually saved my time to pay my subscriptions when it was hard to pay with local currency. over all this is a good, fast option that works, and I think that there is great room for improvemen... See more

Rated 5 out of 5 stars

They need to work on the bank account dialogue a bit so freelancers can withdraw from PayPal, but other than that, things are fine. Honestly, the best thing about Card-y is the ease of shipping for r... See more


Company details

  1. Financial Institution

Written by the company

At Card-Y, we’re on a mission to empower Egyptians with a seamless, secure, and globally accessible payment solution. Whether you’re shopping from international platforms, subscribing to digital services, or making everyday online transactions, our virtual cards are designed to make it all simple and stress-free.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Well trusted company

Transfer of funds is 24 X 7 around the clock and never breached the SLA
Their customer service is very good and understanding
They are trusted people and their service is unique

7 April 2026
Rated 5 out of 5 stars

Very good

Very good, the team is extremely nice they reply instantly and they literally solve all the issues you encounter highly recommend.

28 November 2025
Rated 5 out of 5 stars

Thank you so much for your kindness

Thank you so much for your kindness. Honestly, it has been a truly great and unique experience. I’m really proud to have Cardy as the first Egyptian application, it’s something that genuinely makes us proud.

17 February 2026
Unprompted review
Rated 4 out of 5 stars

Card-y

As a freelancer without an HR department, you might find it challenging to get a credit card, but Card-y offers a convenient solution tailored for independent professionals like you. It simplifies the process and provides you with the financial flexibility you need.

9 February 2026
Unprompted review
Rated 3 out of 5 stars

I purchase the card knowing its a Visa…

I purchased the card knowing it was a Visa from a U.S. bank, which should mean no limitations on any websites. However, I later discovered there were restrictions that weren’t advertised.

I reached out for support, and after four days, a human representative contacted me via WhatsApp. Unfortunately, that interaction felt unhelpful at first. He offered me a $10 reward, but I couldn’t withdraw it and wasn’t able to use it because the package I wanted to buy didn’t accept the card even Steam 1 of the supported sites didn't accept the card payment— so it felt like $20 wasted.

Update: Loay Elhefney, the co-founder, personally reached out to me, refunded the card amount (which was very generous), and assured me they’re working to fix these issues. He also mentioned plans to add ATM withdrawals in USD and physical cards, which I think would be great improvements.

In the end, everything was resolved, and my overall opinion is neutral untill this futur plans happen.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I was boring how to pay cfa exam fees…

I was nervous how to pay cfa exam fees even found them
The transaction done easily and at speed time

4 February 2026
Unprompted review
Card-Y logo

Reply from Card-Y

I'm glad we were able to help you book for that exam. Wishing you success and all the best!

Rated 1 out of 5 stars

The worest Service pRovider Ever

The worest Service pRovider Ever , when you face any problem , they couldnt solve because they didnt have CUSTUMER SERVICE !!! SOME LOOOSERS , MONEY AND TIME WAAASTE

17 January 2026
Unprompted review
Card-Y logo

Reply from Card-Y

Hi Abdelrahman,

While we do value our customers and try our best to serve them, we weren't able to meet your expectations.

Our customer support team helped you over chat, social media and even through a private google meets meeting.

Once you've established that you no longer wish to resolve the matter, we allowed you to withdraw all your funds and we even went the extra mile of fully refunding you the card purchase cost you've been using for over a year.

We've tolerated your bad language and swearing and tried our best to continue serving you, but you've left us with no option but to participate our right to terminate our relationship with you.

Wish you all the best.

Sincerely,
Abdelrahman Moussa
Founder and CEO, Card-Y.

Rated 5 out of 5 stars

I had a sudden trip out of Egypt and I…

I had a sudden trip out of Egypt and I didn't have enough time to open a credit card to use there. Card-y literally saved my trip as they were the most convenient and the easiest option. Without a lot of unnecessary requirements and with a great customer service

24 January 2026
Unprompted review

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