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Muc-Off Reviews 14,647

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TrustScore 4.5 out of 5

4.6

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Considering 1,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their effectiveness and innovative design, especially for cleaning and maintenance. People frequently mention the excellent delivery service, noting that orders arrive quickly and in good condition. The overall service is also highly regarded, with many consumers appreciating the ease of ordering and the helpfulness of the company. However, some people were dissatisfied with issues related to order fulfillment, including delayed deliveries, incorrect items, or packages sent to the wrong address. A few customers also mentioned problems with product packaging, leading to leaks during shipment, and occasional difficulties with the website's ordering process.

What people talk about most

Product

Customers had positive experiences with product quality and effectiveness. Many reviewers praise the products... See more

Quality

Consumers find quality to be positive, with many praising products as well-made, effective, and reliable.... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the rapid delivery times,... See more

Order

Reviewers mention positive feedback about order. Many customers praise the quick delivery times, with some... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and overall quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New load ring for SRAM crankset, ignore the box as the instructions are incorrect, watch the video as it is correct. Fitted as instructed and worked a treat and much better than the plastic original.... See more

Rated 5 out of 5 stars

I have used bike protect for a while now and find it a really good water repellent for frames and mechs ( remember to cover brake discs first though unless you like squealing brakes!). I had a proble... See more

Rated 5 out of 5 stars

The gloves I was after were not in stock, but could leave my email address when they were back in stock, true to their word I had confirmation the gloves were now available so I purchased straight awa... See more

Rated 5 out of 5 stars

Extremely well made jet washer, really well designed for use on Motorcycles and Bicycles came with very useful waterproof bag making storage after use simple. I highly recommend this and the cleaning... See more

Company details

  1. Bicycle Store
  2. Motorsports Store

Information provided by various external sources

We’re big into outdoor sports of the wheeled variety. Whether it’s on a mountain, trail, road or at the skate park, we just love to be outside and riding. We’re obsessed with making the most innovative care products around, to keep you and your toys running at their maximum and making them look like new when you’re done! With over 20 years of product manufacturing experience, our aim is to constantly improve the performance of adrenaline athletes.

Written by the company

Customer Service
Muc-Off are completely consumer focussed. From our products that we innovate and manufacture to make your life easier, to the customer service you receive when you order with us - you are why we're here.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Replied to 46% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great valves, great service!

First, ordered two sizes tubeless valves. Installed and work like a charm. Not always the case for tubeless setup in my experience. Second, one email started a clean return process. Nice product, nice business!

20 April 2026
Rated 2 out of 5 stars

Cheap non-functional spray bottles

I’m good with the product but the spray bottle sucks. As I pump the bottle to spray the denim protectant more drips out than sprays. Cheap non functional spray bottle. So I would not order again or suggest it to anyone. Just being honest.

21 April 2026

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