I can’t believe how amazing this experience has been. Great purchase first of all, updates spot on regards post and delivery and then the packaging was the best I’ve seen. It’s rather nerve racking pu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From order to delivery4 days, ordered on a Friday and delivered on Tuesday. Beautifully packaged and secure, and so pleased that I remembered there was someone who sold oddments of China and then find... See more
Company replied
This is my second review thanking Mr Pottery. I very stupidly did not check the postcode on my order which l think FB somehow changed. This resulted in my order not being delivered. I spoke to Mike an... See more
Company replied
I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these featur... See more
Company replied
Company details
Written by the company
We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.
Contact info
34 Coventry Close, BH213UP, Wimborne, United Kingdom
- 0800 772 3428
- emailus@mrpottery.co.uk
- mrpottery.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceeded expectations
I bought three replacement pieces to be shipped to New Zealand. I got precisely the pieces I needed, and they arrived swiftly and are in beautiful order. I am very impressed, thank you!
25 June 2026
Reply from MrPottery
Hello Annelies. Thank you so much for your 5* review and feedback. We are delighted your replacement china arrived so swiftly and safely all the way to New Zealand. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Delighted with items purchased
Delighted with items purchased, packing and delivery. Particularly liked the wording and tone of the initial communications!
Thanks.
22 June 2026
Reply from MrPottery
Hello Stephen. Thank you for your 5* review and feedback. That's very kind. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
Consistently excellent service with…
Consistently excellent service with ordering and delivery. My products received, were in excellent condition - like new, and absolutely beautiful.
I’m so delighted to have re-discovered the Savoy design- I get such joy in using it as I’ve been able to nearly complete the set from you.
Thank you, Mr Pottery and please keep locating the design.
6 June 2026
Reply from MrPottery
Hello Joanne. Thank you so much for your 5* review and lovely feedback. We are delighted to have been part of your replacement Denby Savoy story. We will continued to source Savoy whenever we can. We look forward to finding you some more pieces in the future. Best regards, The MrPottery Team.
Excellent service!
Excellent service!
Mike was happy to replace the cup he sent with a better match to the ones I had remaining
Good price and fast delivery
Very satisfied customer
31 May 2026
Reply from MrPottery
Hello Mark. Thank you so much for your 5* review. We are delighted to have been able to help. Please get in touch should you require any further replacement cups and/or other china. Best regards, The MrPottery Team.
The plates were in excellent …
The plates were in excellent condition.
When I queried about the delivery the reply was immediate and was reassured.
Delivered next day
7 June 2026
Reply from MrPottery
Hello Christine, Thank you for your 5* review and feedback. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Poole pottery cup
Mike is a good communicator, the poole cup was accurately described and in excellent condition, the packaging was first class. I would definitely recommend and use in future.
4 June 2026
Reply from MrPottery
Hello again. Thank you for your 5* review and kind feedback. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Catherine. Thank you very much for your 5* review for your M&S replacement plates. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Denby mug
Really pleased to see this item in stock. Arrived safely and promptly. As described.
30 May 2026
Reply from MrPottery
Hello Jenny. Thank you for your 5* review. We are delighted we were able to help on this occasion with your replacement Denby mug. Please get in. touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Jeremy. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Jean. Thank you for your 5* review for our replacement china shop. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Excellent service from Mr Pottery
Excellent service from Mr Pottery, incredibly helpful and responded quickly to my email. Quality replacement stoppers for Poole pottery salt and pepper set.
Thank you 🤩
22 May 2026
Reply from MrPottery
Hello Nicky. Thank you kindly for your 5* reveiw and feedback re the replacement Poole Pottery stoppers. We will be in touch regarding the additional stoppers soon. Best regards, The MrPottery Team.
Wide selection, good service
Items delivered safely and securely. Recommended
28 May 2026
Unprompted review
Reply from MrPottery
Thank you for your 5* review for our replacement china service. That's very kind. Please let us know if we can help again. Best regards, The MrPottery Team.
The plates were packed well
The plates were packed well, with lots of protection, and are in excellent condition.
4 May 2026
Reply from MrPottery
Hello Sylvia. Thank you for your 5* review and kind comments. We really appreciate it. Please get in touch if we can help again. Best regards, The MrPottery Team .
After placing my order
After placing my order, Mr Pottery kept in regular contact informing me of order progress. My item was reasonably priced and arrived at predicted time. Delighted with the item. I would definitely recommend Mr Pottery!
3 May 2026
Reply from MrPottery
Hello David. Thank you for your 5* review and kind feedback. We really appreciate it. Please get in touch if we can help again. Best regards, The MrPottery Team.
Perfect quality much cheaper than…
Perfect quality much cheaper than buying from Denby. Delivery on time so thanks very much.
4 May 2026
Reply from MrPottery
Hello Kathy. Thank you for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Rosanna. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Absolutely great experience from order…
Absolutely great experience from order acknowledgment to actual delivery
2 May 2026
Reply from MrPottery
Hello Rosemary. Thank you for your 5* review and kind feedback. That's great to hear. Do get in touch if we can help again. Best regards, The MrPottery Team.
Thank you for being able to replace…
Thank you for being able to replace some teacups.Really special to complete the set.I have been using our china for nearly 50 years and get such pleasure from our Aynsley Cottage Garden.
Many tganks Mr Pottery
26 April 2026
Reply from MrPottery
Hello Sharon. Thank you so much for your 5* review and lovely feedback. We are delighted we were able to supply your Aynsley Cottage Garden replacements. Please don't hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Fantastic service and great packing!
25 April 2026
Reply from MrPottery
Hello Jospehine. Thank you for your 5* review. We really appreciate it. Please get in touch if we can help again. Best regards, The MrPottery Team.
perfect service
23 April 2026
Reply from MrPottery
Hello again. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.