Potters Cookshop Reviews 8,978

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting prompt delivery and careful packaging that ensures items arrive in perfect condition. Many appreciate the competitive pricing and the wide selection of quality products available. People frequently mention the ease of ordering and the clear communication throughout the process. However, some customers experienced issues with the postal service, noting that external packaging was occasionally dented upon arrival, though the internal contents remained undamaged. A few other people also felt that there were problems with missing items in their orders or delivery complications, such as receiving an email indicating fault when they were not present for delivery.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy and prompt... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Consumers find service to be positive. Many reviewers praise the prompt, quick, and efficient service, often... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the affordability and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to replace a broken mug and came across Potters Cookshop whilst searching for a replacement. Very lucky because it’s a proper independent business providing personal service. I increased my ord... See more

Rated 5 out of 5 stars

Bought a set of Robert Welch knives in block. Potters was the best price by far after an extensive internet search for the best price. Item arrived very quickly and I received a very nice thank you em... See more

Rated 5 out of 5 stars

Great service all round, prompt delivery, lovely personal touch with the thank you card and email. Item was perfectly packaged, highly recommend

Rated 5 out of 5 stars

Potters are so fantastic, they have such a great range and such great prices. They definitely earned 5 stars as they shipped both so quickly, and I couldn't believe how well they had packaged our... See more


Company details

  1. Countertop Store
  2. Chinaware Store
  3. Cutlery Store
  4. Department Store
  5. Home Goods Store
  6. Kitchen Supply Store

Written by the company

Potters Cookshop is an award-winning, family-run kitchen shop based in Hockley, Essex. Potters was first established back in 1909 by founder Inifer Potter with the original concept of being a general store and grocers but over the years the store has begun to specialise in kitchen and dining products. As a family run business, we believe in putting the customer experience front and centre which we aim to achieve by offering a fast, simple and reliable shopping experience at a fair price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Small tray

Easy ordering and quick delivery. The small tray is of good quality and is the perfect size for my bedside table. Happy customer!! :)

24 April 2026
Rated 5 out of 5 stars

Excellent all round.

Excellent service. Website was easy to navigate and purchase was easy to make. Delivery was quick and item well packaged. Will definitely buy from again. Thank you.

22 April 2026
Rated 5 out of 5 stars

Great Glass worktop savers

I ordered some great large glass worktop savers and I was very happy with them. They delivered them on the same day and were very friendly and helpful.

20 April 2026
Rated 5 out of 5 stars

Delighted with my purchase of Le…

Delighted with my purchase of Le Creuset stoneware mugs. I couldn’t believe it when delivery was scheduled for the day after my order! I was away so rescheduled and everything went according to clockwork. Lovely products at a great price and free delivery too - excellent!

21 April 2026

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