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Motorway Reviews 

108,014
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 21,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient and professional, making the car selling process remarkably easy and stress-free. Many reviewers highlight the helpfulness and professionalism of the staff and customer service, appreciating clear communication throughout the journey. People often received prices that met or exceeded their expectations, frequently noting they got more than other providers offered. However, some customers also noted that dealers occasionally tried to reduce the offer price at the last minute, citing minor issues with the vehicle. A few other people also felt that certain aspects of the user experience, such as uploading photos or using the chat feature, could be slow or tricky to navigate. Additionally, some reviewers mentioned issues with customer service, including slow responses, unprofessional conduct, or a lack of coordinated support.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease, with many stating... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing satisfaction, stating they received a... See more

User experience

Customers generally report positive and straightforward experiences with the user experience, finding the... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and caring staff who provided... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Worked really well, except initial valuation overrated but still achieved a good price. Uploading photos took some while to get precise but collection by dealer went well and everything done in 3 days... See more

Rated 4 out of 5 stars

An easy sale although one naturally feels a little stressed - especially if you’ve not used the system previously. The thing to remember is the purchasing dealer will use a third party collection comp... See more

Rated 4 out of 5 stars

Thank you for your help in selling my car. Your instructions and explanations were very clear ar each stage of the process. I did feel your initial price guide was rather high, which proved to be... See more

Rated 5 out of 5 stars

Selling my car through motorway was an easy and hassle free process, I sold it on the Friday and my car was collected on Tuesday. I would highly recommend, I was happy with the auction estimate and th... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

108K reviews

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4.4

All reviews

(108,014)

20,045 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick and easy process

Quick and easy process.
Communication from the buyer was a little spotty but all nice and easy in the end.
Don’t get close to what they originally valued the car at but ultimately I accepted the offer given.

7 August 2026
Rated 4 out of 5 stars

overall a smooth experience and greater payment value

once registered on the app (as everything needs these days) I had to take quite a number of photos, but the app provides faint guide lines to assist this, once this and the other details entered, it then gets listed and auctioned. While the taking the photos was a faff, the process was smooth and it gave me a better auction list price than WBAC was offerring. Following the auction, I was informed it had sold for more than the list.
The buying garage contacted me, came and took all the photos again (I guess to confirm the item is as described) and did a short test drive. Payment was then authorised and appeared quickly minus a small admin fee (again this was much less then WBAC). The then came to collect a day later. Dropped 1* as the collection people just arrived got in and drove off, without saying anything (rather rude) and they also didnt take the V5, so I am now having to post this to the garage. - Although this -1* was the garages fault not Motorway.

7 August 2026
Rated 5 out of 5 stars

All went well

Once all relevant information and images uploaded the car was sold within 2 days and paid for within 5. All went well

7 August 2026
Rated 4 out of 5 stars

A good experience

A good experience, the car achieved a good price.
Perhaps the soft ware to download photos is a bit clunky, especially trying to download photos beyond your WiFi

7 August 2026
Rated 5 out of 5 stars

An excellent way to sell a car

An excellent way to sell a car. Seem less from start to finish. Tom was always messaging to confirm collection / pick up time and was friendly and professional. Would highly recommend motorway . Ian

7 August 2026
Rated 1 out of 5 stars

Changed the goal posts andVery poor communication,

Very poor communication. Accepted my car for auction with documents i had for it. Then after action requested further documents, that shouldn't have been retained by me. Then asked for another document which I provided, but then informed me this was not acceptable too. Very poor communication, no information on system when someone had called me. Informed a manager would phone me on 3 occasions, still awaiting call for over a week. Admittedly did miss a call, as only rang 3 times, called straight back, call handler had no idea why I had a missed call. Asked yo speak to complaints department, still awaiting their call back.

7 August 2026
Rated 5 out of 5 stars

Cannot recommend Motorwayenough

The whole process from start to finish was fast, very well organised, communication was very good and Motorway guided me through the whole process really well.
The price I got for my car was substantially higher than that offered by We Buy Any Car and some car dealers part ex offers.
100% satisfied. Thank you!!!

7 August 2026

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