Having recently updated my phone I emailed the company to inform them, as I already had a policy with them. I received an email back very quickly requesting the new phone details. I sent the details a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly service, I value being able to talk to a person to sort out insurance rather than a bot or online chat. The mid-year upgrade for my new phone was dealt with efficiently, thank you!
Company replied
Very great mobile phone insurance provider with exceptionally low price to insure precious smartphones like mine for 5 years in a row. The service is amazing but it would be nice if they will allo... See more
Company replied
It is now way easier to update devices on my policy. No need to contact Customer Services or have them contac me to update.
Company replied
Company details
Written by the company
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Written by the company
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contact info
Get money off insurance with MPID
4.5
Excellent
947 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great Price
Really easy to set up mobile phone insurance but when I came to add my smart watch it didn't list my Garmin Lily 2 and there was no way of adding it or asking questions. Great price though.
28 August 2026
Reply from Mobile Phone Insurance Direct
Hi Angela,
Thanks for taking the time to share this with us. It’s good to hear you found setting up your mobile phone insurance straightforward and were happy with the price.
We appreciate your feedback about not being able to find your Garmin Lily 2 or easily ask for assistance when adding it, and we’ll take this on board.
Kind regards,
The MPID Customer Service Team
Good efficient service easy to set up
28 August 2026
Reply from Mobile Phone Insurance Direct
Hi Mr Williams,
Thanks for your feedback. We’re glad everything was easy to set up and that you found the service efficient throughout.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Easy quick and good value
I used a compare site to get quotes and Mobile Phone Insurance Direct offer the cheapest quote. On their own site the process was quick and simple to complete.
27 August 2026
Reply from Mobile Phone Insurance Direct
Hi Mrs Lovell,
Thank you for choosing us after comparing your options. It’s great to hear our price stood out and that completing your cover directly with us was quick and simple.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
I have had to resend a photo of my…
I have had to resend a photo of my email number a few times even though to me the picture is clear to me it gets rejected and therefore my phone is uninsured. It also takes the company quite a few days to review the picture.
19 August 2026
Reply from Mobile Phone Insurance Direct
Hi Helen,
Thank you for sharing your experience. We’re sorry to hear you’ve had to submit your verification photo several times and appreciate how frustrating this can be when the image appears clear to you.
We also understand your concerns around the time taken to review each submission. If you’re still having difficulty completing the verification, please get in touch with our customer service team so we can look into what is causing the photo to be rejected and help you with the next steps.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi there,
Thanks for sharing your experience. It’s good to hear that getting a quote and arranging your cover was an easy process.
We appreciate you choosing MPID and taking the time to leave us your feedback.
Kind regards,
The MPID Customer Service Team
Quick and efficient .Good price .
24 August 2026
Reply from Mobile Phone Insurance Direct
Hi Katherine,
Thank you for your review. It’s great to hear you found the process quick and efficient, as well as being happy with the price.
We appreciate you taking the time to share your experience with us.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Vijay,
Thank you for your feedback. We’re pleased our team could assist with your renewal promptly and that you found the support helpful.
We appreciate you continuing your cover with MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Good customer service
14 August 2026
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. We’re delighted you had a positive experience with our customer service team.
Your kind words are appreciated, and we’ll continue working hard to provide the same level of support whenever you need us.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Debbie,
Thanks for your feedback. We’re pleased to hear setting up your Direct Debit was easy and hassle-free.
We appreciate you choosing MPID and hope everything continues to run just as smoothly.
Kind regards,
The MPID Customer Service Team
Excellent communication.
15 August 2026
Reply from Mobile Phone Insurance Direct
Hi Andrea,
Thank you for your lovely feedback. Clear communication makes such a difference, so we’re delighted to hear this stood out during your experience with us.
We really appreciate you taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We’re glad you’ve been happy with the service you received.
Your feedback is much appreciated, and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Simple processes
20 August 2026
Reply from Mobile Phone Insurance Direct
Hi Colin,
Thanks for your feedback. We’re glad you found our processes simple and straightforward.
We appreciate you choosing MPID and taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
The company acts very swift on claims
The company acts very swift on claims. I didn't expect my phone to be back so quick. Excellent service 👏🏽
20 August 2026
Reply from Mobile Phone Insurance Direct
Hi Siyabonga,
Thank you for sharing your claims experience. It’s fantastic to hear your phone was returned much sooner than you expected and that you were impressed with the service you received.
Your feedback will mean a lot to the team involved in getting your phone back to you so quickly.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Richard,
Thanks for your review. It’s great to hear getting your cover set up was quick and easy, and that you’re happy with the monthly price.
We appreciate you choosing MPID and sharing your experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Ron,
Thank you for your feedback. We’re pleased you found the online process easy to complete and were happy with the price of your cover.
Thanks for choosing MPID and taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Danuta,
Thank you for the brilliant feedback! We’re delighted you’ve had such a positive experience with our customer service team.
We really appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great service always reply promptly…
Great service always reply promptly competitive prices
14 August 2026
Reply from Mobile Phone Insurance Direct
Hi Marianne,
Thank you for your kind feedback. It’s lovely to hear you’ve been happy with the service, particularly the prompt responses from our team and our competitive pricing.
We really appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi there,
Thanks for the great feedback! We’re glad everything was easy and that you had a positive experience with our service.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great policy …
Easy to fill in form and quick insurance documents very happy with the price
13 August 2026
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We’re glad you found the application easy to complete and received your insurance documents quickly.
It’s also lovely to hear you’re happy with the price. We appreciate you choosing MPID and sharing your experience.
Kind regards,
The MPID Customer Service Team
Bad explanation as to why my picture…
Bad explanation as to why my picture for my phone insurance was rejected, multiple times told that the phone was damaged when there’s 0 damage at all
13 August 2026
Reply from Mobile Phone Insurance Direct
Hi Waddy,
Thank you for your feedback. We’re sorry to hear how frustrating the verification process has been, particularly after submitting your photos multiple times without feeling you received a clear explanation for why they were rejected.
We’d be happy to look into this further and clarify exactly what is required to complete the verification. Please contact our customer service team so we can review this with you directly and help get things resolved.
Kind regards,
The MPID Customer Service Team
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