Men's Luxury Outlet Reviews 

660
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were let down by their experience overall. Many customers reported being unknowingly enrolled in a monthly VIP membership, leading to unexpected recurring charges on their credit cards, typically around $50 or $60. People frequently found these subscriptions were hidden or added to their orders without clear consent or notification. Additionally, numerous consumers never received their ordered shoes, or experienced significant issues with product quality, describing items as low quality or faulty. Conversely, a small portion of people noted that their shoe orders processed and arrived as expected, with some finding the product quality adequate or good and meeting their expectations.

What people talk about most

Payment

People report negative experiences with payment, primarily due to unauthorized recurring charges for a... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected monthly charges for a "VIP"... See more

Product

Customers consistently note negative experiences with product, with many reviewers expressing strong... See more

Price

Users describe negative interactions with price, primarily due to unexpected recurring charges for a "VIP"... See more

Order

Consumers express significant dissatisfaction with the ordering process, with many reporting that they never... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely horrible experience. You will be surreptitiously enrolled in their quote VIP program, which is basically an excuse for them to charge your $50 a month. Unbeknownst to you. These people rip... See more

Rated 1 out of 5 stars

If I could give them negative stars I would this company is a complete scam! You are not just buying a pair of crappy drop ship shoe that doesn’t even have a logo on it, you will also be charged for s... See more

Rated 1 out of 5 stars

I received no order information, no shipping information. They also tried to slip in a monthly reoccurring charge of 59.95, for what exactly? This is my 2nd and last order from this bunch. If you o... See more

Rated 1 out of 5 stars

Simply a SCAM COMPANY. Low quality product, I wore them three times before the corded lace eyelets fell apart. Then, like many others here, they slipped in a $59.95 MONTHLY membership for the privileg... See more


Company details

  1. Outlet Store

Written by the company

High-end items at affordable prices.


Contact info

1.2

Bad

TrustScore 1 out of 5

660 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(660)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a scam

This company is a scam! I ordered a pair of shoes Nov 26, 2022 and it is now April and I haven’t received them. I have reached out multiple times and they said they cannot issue me a refund because my shoes have already shipped, and that they are “checking with their team” to see where the package is. When it is confirmed lost, then they can send me a new pair and then I can return them for a refund. It’s been over 4 months and they’re still not confirmed lost! They have now stopped responding to my emails. I will be filing with the better business bureau and I would be interested in joining a class action lawsuit. They are a SCAM!!!!

26 November 2022
Unprompted review
Rated 1 out of 5 stars

Dont buy from this company Fake 5 stars

Dont buy from this company. All their 5 star reviews are bots, notice how every 5 star reviews last name is a letter and period (ex: Stephen B.) Instead of every other bad review being the full name. Just a CAUTION to everyone.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Same as many of the posts on here order…

Same as many of the posts on here order 3 pair in November 2022, received the two reduced priced pair and have yet to receive the pair indeally wanted. I’m thinking of a possible class action lawsuit against this company. They simply do not seem like they really care about a 6 month delay in an order. It’s absolutely unacceptable that so many people are experiencing this and nothing is being done.

8 April 2023
Unprompted review
Rated 1 out of 5 stars

Like many here....bought 3 pair in Dec

Like many here....bought 3 pair in Dec. I received 2, but today, April 7, I still haven't received the last pair. I've asked for a different pair to resolve the issue....nothing. Asked to return the two I have for my money, they can't do it. If you KNEW you didn't have the shoes to ship out orders, why fraudulently accept our money?

15 December 2022
Unprompted review
Rated 1 out of 5 stars

Beware of company

Beware of company. I bought 3 pairs. Of shoes from them. On December 2nd. 2022. It is April 5th. 2023. And I still haven't received my pair of I file a complaint with a better business bureau. And the federal consumer. Waiting to see. Try to get my money from the credit cards, but I waited too long because they kept on telling me. That, it was on this way. Stupid of me for believing Them. Do not buy from this company. It's a waste of money and time. Hopefully there'll be a law action suit against them. California. They have a strict regulations over there.

5 April 2023
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order, placed it on December 13, like others keep telling me is coming but is 4 months and still don’t have it, is my first bad review I ever do. Buy from a local store or look people reviews before you buy.

13 December 2022
Unprompted review
Rated 2 out of 5 stars

Nope

I placed an order for Christmas 2022 and only received a partial shipment. I continually inquired about a delivery date for the second pair of shoes. Emails asked me to be patient; they are on their way from a different location. It’s now April 2023! Now all my email attempts are coming back as undeliverable!!! So ANGRY!

5 December 2022
Unprompted review
Rated 5 out of 5 stars

These shoes are sooo comfortable

These shoes are sooo comfortable! They look super nice, and the insoles make them a lot more bearable to stand in for 8 hours than my old shoes. I will definitely look into getting a new pair in the future!

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Don't trust this website it's fraud I…

Don't trust this website it's fraud I purchased a pair of shoes for $98 and it never came and now it's been more than 3months and everytime I email them it's the same BS email they send me all the time I'm taking them to small claims court

28 December 2022
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY SUCKS I WANT MY REFUND

THIS COMPANY SUCKS! I have reached out to the BETTER BUSINESS BUREAU and have filed a formal complaint, its been almost 4 months, WAY PAST 90 days! The order was placed on DEC 28th for 96.13 and it was never shipped. the status never changed since jan 3rd. They keep telling me bs, i am taking them to small claims court! SCREW THEM!!!! I WANT MY REFUND!!!! WORST EXPIERENCE EVER

28 December 2022
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, they take your money and do not deliver a product. Do not follow for this company fake promises

23 March 2023
Unprompted review
Rated 1 out of 5 stars

Don’t order

I wouldn’t use on Black Friday, last year, and it still hasn’t arrive over 110 days and the company still won’t help me.

21 March 2023
Unprompted review
Rated 1 out of 5 stars

Don’t buy anything from Mlo

Don’t buy anything from Mlo. I placed an order November 2022 and it is now March 2023 and I still haven’t received the shoes. They have no customer service number so all contact is done via email. I have written them countless emails and every time get the run around about getting with their logistics team and the courier and at this point I have lost all patience being told the same thing. I have asked for a refund and they say they can’t do that till I get the shoes. But at this rate I feel like that is unlikely to happen in this calendar year or ever. So basically I am out the $100 I spent on the shoes. I reported them to the BBB and am ready to take legal action. It seems like a small amount to go to small claims court but at this point there needs to be some type of accountability on their part. This is the worst. Again DO NOT ORDER FROM MLO. If I could give 0 stars I would. If you order with them you will never see your shoes and take a loss of $100.

21 March 2023
Unprompted review

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