The mail box I ordered from MailboxWorks is of high quality, is very good looking and I like it very much. I would have liked more communication about the estimated delivery date but I have no real co... See more
Company replied
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I was pleasantly surprised at how promptly we received our order. Especially since it was personalized. Gaines packaging was top shelf, too. Not a chance of sustaining damage in transit. Price could n... See more
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They sent us wrong color mailbox. Customer service was excellent. Sent new mailbox immediately and took care of sending other mailbox back. They made it very easy! Very impressed with Sara at custome... See more
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My neighbor ordered one and I liked it, living in a Condo of 3 family dwelling, I thought it'd be best if all mailboxes look the same. The mailbox is super nice stands out and looks classy can't beat... See more
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Company details
Information provided by various external sources
Mailboxworks carries beautiful address plaques and locking home mailboxes for sale plus safe and secure USPS approved commercial mailboxes for businesses.
Contact info
1991 Lesara Ct., 95762, El Dorado Hills, United States
- (866) 717-4943
- customercare@mailboxworks.com
- mailboxworks.com
We were very happy with our mailbox
We were very happy with our mailbox. Good quality and easy to install.
13 July 2023
Reply from The MailboxWorks
Thank you for your review, Royanna!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Some of the screw holes did not line up…
Some of the screw holes did not line up when attaching the post to the mailbox. Had to drill larger holes. This is not acceptable
13 July 2023
Reply from The MailboxWorks
We sincerely apologize for the inconvenience you experienced with the screw holes while attaching the post to the mailbox. We understand that this issue is frustrating and falls short of the quality we strive to deliver.
Your satisfaction is of utmost importance to us, and our team has reached out to you to offer the necessary support and find a suitable solution.
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Didn’t get lost
Our mail is shady. Glad this made it through, given the contents of the package
12 July 2023
Reply from The MailboxWorks
We are glad to hear your mailbox made it to you safely, and we hope you enjoy your purchase! Thank you for your review.
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Pricy but Beautiful Mail Box
Pricy but Beautiful Mail Box, very well constructed. Should last a long time, but only time will tell.
10 July 2023
Reply from The MailboxWorks
Thank you for sharing your review, Tom! Your feedback is valued, and we're always here to assist if you ever you need any help.
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Love the product when I received it
Love the product when I received it. Excellent quality!
10 July 2023
Reply from The MailboxWorks
Thank you so much for your review, Kristen!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Everything went awesome and timely
6 July 2023
Reply from The MailboxWorks
Thank you for sharing your review, Nikki!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Reply from The MailboxWorks
Thank you for your review!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Reply from The MailboxWorks
Thank you for your review, Bruce!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Personalized mailbox
The site had a number of good mailboxes to choose from. Once ordered we were kept up to date on the expected arrival time. Some delays were noted early.
29 June 2023
Reply from The MailboxWorks
Thank you for sharing your experience, Kevin! We do our best to provide quality service and keep customers up to date with expected timelines. We hope you love your new mailbox!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Product is very high quality and it was…
Product is very high quality and it was not very complicated to put together
29 June 2023
Reply from The MailboxWorks
We are glad you are pleased with your new Whitehall mailbox, thank you for your review!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
The product is even better than expected
The product is even better than expected. Customer service was excellent....I even received an email before production confirming the address requested as they found a conflicting spelling. Amazing!
28 June 2023
Reply from The MailboxWorks
We are glad to hear our team was able to ensure your satisfaction, and we thank you for your kind words, James!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
The box arrived slightly damaged
The box arrived slightly damaged, but I didn’t think it was enough to damage the mailbox. When I opened it, all of the foam packing material was crumbling. The mailbox was in a plastic bag and for the most part, i thought it was ok. Upon closer inspection, the back of the mailbox was bent right where it’s supposed to attach to the house and the material is so strong that it couldn’t just be bent back to where it should be. The lid is very stiff when trying to open the mailbox. I don’t know if the bent part did something to the back plate that affected its ability to open and close, but it is VERY stiff. Over all it’s very attractive, but we’ll probably need to replace it.
23 June 2023
Reply from The MailboxWorks
Thank you for bringing these issues to our attention, and for taking the time to leave us a review, Mary! We want to make sure you are satisfied with your new mailbox, so we have reached out to the vendor concerning your issues. We have also sent you and email so that we may easily communicate any updates or resolutions. We look forward to supporting you!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Answered inquiries timely.
15 June 2023
Reply from The MailboxWorks
Thank you for your review, Ben! Providing timely and efficient customer service is our top priority, and we appreciate your feedback.
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Very nice mailbox... BUT
Very nice mailbox, as it should be at this price. However, I was damned disappointed to find that all the external plates, the addresses and monogram, were intended to be held on with essentially double-stick tape. There are nut plates on the plaques, the mailbox has drill points at the appropriate spots, but no hardware is included, so if you wanted to attach these correctly, you'd need to drill the box yourself, and then go to Lowe's and try to match appropriate bolts. That is unacceptable for a $600+ mailbox.
15 June 2023
Reply from The MailboxWorks
Thank you for taking the time to share your review, Frank! We're glad to hear that you find the mailbox itself to be of high quality. We understand your disappointment with the attachment method for the plaques, and we apologize for any inconvenience caused. The manufacturer has chosen this specific method of attachment to minimize the chance of rust and water damage, as compared to the traditional method that involves screws. We are always committed to providing excellent customer service, and if you ever have any questions or need any assistance, we are more than happy to help. Your feedback is valuable to us, and we'll use it to continuously improve our products and services.
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
The only thing I dislike didn’t have…
The only thing I dislike didn’t have all the Allen screws to finish setting up mailbox. Had to run to home depot to pick up Allen screws. Not great experience when you spend over 500 dollar mailbox
16 June 2023
Reply from The MailboxWorks
We sincerely apologize for the inconvenience caused by the missing items for your mailbox setup. We understand that this was not the experience you expected after investing in a premium product. We are here to support you, and we are happy to reach out to the manufacturer on behalf of our customers whenever pieces or parts are missing. We can typically arrange to have the needed items sent out to you at no additional cost. Thank you for taking the time to write us a review and provide us with valuable feedback!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
This company is terrible
This company is terrible. I ordered a part for my mailbox and the wrong color plate was delivered. I immediately called and ask for an exchange and they said NO!
Who does business like this? It wasn’t even my fault! I had to spray paint it so it wasn’t a waste of money!!
14 June 2023
Reply from The MailboxWorks
Dear Theresa,
We are sorry to hear your experience has been less than ideal. We understand your frustration and apologize for the inconvenience this situation may have caused you.
While we sympathize with your desire for an exchange, our policy regarding this particular item is determined by the manufacturer. We are required to adhere to their guidelines, which unfortunately do not allow for exchanges or returns on replacement parts like the door plaque you ordered. We understand that this policy may not align with your expectations, and we apologize for any disappointment it may have caused. Our team makes every effort to be sure the order is placed according to customer requests by verbally confirming the desired selections, as we recognize the importance of getting it right, especially on items for which this policy applies. We were given confirmation of Polished Brass as the preferred color and the order was placed as requested.
Of course, we are human too and we understand things change. In an effort to assist you, we had offered a resolution option. We had proposed providing a courtesy discount of 30% off the purchase of a Satin Nickel door plaque. This would bring the total cost to $55.30 instead of $79, and we would cover the shipping costs. We believed that this option would save you time and if there were returns available on this item, it would have been more cost effective as well.
We always strive to provide the best possible customer service within our capabilities, and we genuinely appreciate your feedback. We understand that mistakes happen, and we do our best to partner with our customers and manufacturers to ensure the best possible resolution for all parties involved. We will certainly pass along your feedback to our team and the manufacturer to evaluate if any changes can be made to our policies in the future.
We understand that you are dissatisfied with the resolution options we provided earlier, and we genuinely regret that we could not meet your expectations. We value your satisfaction as a customer, and we would like to offer our sincerest apologies once again.
If there's anything else we can assist you with or any further feedback you'd like to provide, please feel free to let us know. We are here to listen and help in any way we can.
Thank you for your understanding.
Best regards,
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Beautifully made!!
Replaced my mailbox of 25 years, and couldn’t be happier!! Beautifully made and should last me at least another 25 years, maybe longer 😊
13 June 2023
Reply from The MailboxWorks
We are so happy to hear you are pleased with your new Bacova mailbox! Thank you for your review, Theresa!
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Reply from The MailboxWorks
Hello Tina,
Thank you for your wonderful review! We're thrilled to hear that your address sign came out perfect and that you love it. It's always our goal to provide products that meet and exceed our customers' expectations. We appreciate your business and hope your new address sign brings a touch of elegance to your home. If there's anything else we can assist you with, please don't hesitate to reach out to us.
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
The representative Geanni was amazing
The representative Geanni was amazing! Super helpful, attentive, and kind! She helped me through my situation!
22 June 2023
Reply from The MailboxWorks
Hello Lissette,
Thank you for your glowing review! We're delighted to hear that our representative, Yani, provided you with amazing service. We pride ourselves on having helpful, attentive, and kind team members. It's fantastic that Yani was able to assist you and guide you through your situation. We appreciate your kind words and hope to continue providing exceptional support whenever you need it.
MailboxWorks Support | 866.717.4943 | support@mailboxworks.com
Too-notch company with quality products!
It was so easy to find the perfect address plaques we were wanting on the Mailbox Works website. We received our order in a timely manner, and were VERY pleased with the quality of the product. The office personnel called to let us know that our order was on its way. Great customer service! We will definitely order from this company again.
2 June 2023
Reply from The MailboxWorks
Dear Susan, Thank you for your wonderful review!
We're thrilled to hear that you found the perfect address plaques on our website with ease. We're also delighted that you received your order promptly and were very pleased with the quality of the product. Providing great customer service is important to us, and we're glad our dedicated representatives kept you informed about your order. We appreciate your support and look forward to serving you again in the future.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
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