Plumbers Stock Reviews 968

Plumbers Stock offered not only a great selection of Toto Drake 1.6 gpf toilets but a great price as well. My customer Service Rep., Luna assisted me with the purchase. She understood what I w... See more

Chad was a great help tracking down my order. The on line site is another issue all together. I used PayPal for payment but the site didn't appear to complete the transaction. (I was shunted to a pa... See more

John Mark Teves was superb! My order was very specific and not ordinary. And John handled it professionally and gracefully. Even when difficult, John didn't give up nor get upset. John was pers... See more

Every time I’ve reached out for assistance with an order I’ve had the pleasure of working with Frances, who has been great at evaluating my issues while also providing valuable solutions. He’s certain... See more

I ordered the part online because it showed as in stock, but it took several weeks before it was even handed over to the shipping company. I called and left a voicemail and never received a response.... See more

I can´t hardly express how frustrating its beeen to get this purchase work well and finally went grong. Delay for delivery for more than a month. No notification for shipment on time, different shipp... See more

Very good service, fast and effective. Placed an order for an older style Kohler water supply line before I realized I didn't have a bad line but rather the brass Tee fitting it was attached to had... See more

The person helping me, John T, was extremely helpful and helped solve my issue in a very timely manor. My experience with customer service over the phone has been awful in the past but John made this... See more

Lost Package. We were looking for the person who placed an order so they could receive their package. Jake was on it. He was quick with responses and helped us locate the owner of the package. Jake pr... See more

Chad provided excellent customer service. He listened carefully and asked questions to help quickly process my damage claim. Chad understood my frustration at receiving a broken sink while on a tight... See more

MJ quickly determined the status on my order, which hasn't been filled for more than a month (due to the source manufacturer). He indicated today that the order will likely be filled by about mid-mon... See more

MJ did good, he answered the question I have been asking since July. Given that it only took 7 tries, and I now have 7 emails asking me how I have liked the companies performance, I would say MJ is an... See more

John was super helpful making sure my order was placed! Great response time and very friendly! First time ordering but was given the company’s name from a colleague. Will definitely be placing more or... See more

MJ was very helpful and thorough while placing not only one order but two orders. He made my purchasing experience with Plumbers Stock very professional. MJ is a very nice customer service rep. Easy... See more

First, thanks to Jacob for his follow up support. Our old AC grill was nasty - 40 years old and rusted. This new one is actually beautiful. It's clean and white and lovely. Also, it's very easy to... See more

Mia S. Was very helpful and quick to respond to my email, she went above and beyond to make sure I knew exactly where and when my package would arrive, excellent customer support, thanks again Mia S.

John T. responded to an email asking about tracking on an order that had not yet shown any movement. He responded same day with a tracking number. Very, very good customer service!

My chat and voice assistant (Luna) was very helpful in getting the correct part ordered. She paid attention to shipping and billing details and was also very informative with regards to back order exp... See more

Jake at plumberstock was kind enough to reach out to make sure I had gotten the product I ordered. It is rare to find such customer service and it was impressive. The part came in on time. If I need f... See more

Excellence! Chad took care of the matter fast. I’m so impressed with Chad handling with such professionalism and innovation. I will order from this company again and advise you to trust this company.... See more

Christy V was incredibly helpful in getting a return completed for me today. She was kind, explained everything well & completed the return quickly. Pure pleasure Christy, thank you again!

I originally wrote a 1 star review because I lost hope that I would ever receive my package, turns out it took a long time because it was a very rare item and had to made custom. I would definitely us... See more

I called in to ask about a discount on a large order. After 5mins on hold, I was connected with John who immediately started taking my order and calculating a discount for me. I appreciate his help an... See more

The communication infrastructure of this PlumbersStock is falling apart. I placed an order by phone on July 31, 2025, and when it had not arrived by August 21 I called. But the phone connection failed... See more

Rep John T was AMAZING! Efficient, effective and professional. Handled my return with great care and respect. Give this guy a promotion and pay raise. 😎💪🏼 Thank you John T!!

Second toilet I purchased here. First one is great. Second one arrived shattered. John in customer service had my credit back to me within 24 hours of sending photos of damage. Thank you!

The ease in placing the order, as well as the communication with the company was great. The part we wanted was discontinued, and they recommended a suitable replacement and took care of everything. C... See more

John T provided excellent customer service. He was friendly and very helpful. He has. An excellent personality for this job. Give him a raise!

Do NOT purchase items from this site. They will ship incorrect items and not reply to you for refund or exchange. Total scam. Zero stars if it was available.

I tried to place an order online but was unable to complete the process so I called and John helped to place the order successfully in a very timely manner. Appreciate it very much. Dennis

I just had a great customer experience over the phone with MJ. He was polite, patient, and extremely helpful in resolving my issue. He also took the initiative to provide me with additional informat... See more

The company is a scam. I received an email saying that ordered had been flagged and that I needed to call to get my order to go through. When I called they said my order would go through if I paid wit... See more

My credit card kept being declined, but John helped me get back on track. John was very professional and patient with my problem.

Plumbers Stock is a great place to get your plumbing parts. I have used them several times and been very satisfied with their service. My recent order was took longer to ship die to parts avai... See more

The part I ordered was out of stock so I had to cancel the order. MJ helped me with that and he was able to quickly resolve the problem. I appreciate his help and professionalism. Great experience.

Zero customer service. Have sent multiple emails requesting a return authorization and the only response I receive is a survey on how they did! Worthless.

I REACHED OUT TO GET THE STATUS OF MY ORDER.. JOHN T. WAS VERY QUICK TO RESPOND W/ TRACKING AND WE RECEIVED OUR ORDER RIGHT AWAY! EXCELLENT CUSTOMER SUPPORT.. WILL DEFINATELY USE YOU GUYS AGAIN☺

Plumbers Stock reps I worked with were knowledgeable, friendly and very efficient. The website is easy to navigate and I am very happy with my experience.

Mia S was super great in helping me with my order even though one part is on back order. Hope to have her again when my back order part becomes available. Thanks again!!!!!

John was easy to work with and very nice! I appreciate working with friendly competent people. Thank you, Teresa-Choice Carpentry

Horrible- 4 weeks after I placed my order I received an email saying my order was shipped, and to contact them if my order was not received after 48hours. The order was not received, I called customer... See more

I requested an invoice, and Chad delivered at the exact moment I needed the copy! Thank you for the excellent service, Chad!

Really responsive customer service. Frances got back to me soon after my inquiry and resolved my issue.

I was extreamely happy with customer Rep MJ Geanger. He had so much patient in resolving my issues.

Christy was very patient with me after my numerous calls concerning this small order. No order is either too small or too big when it comes to helping customers. A definite asset.

On 01/14/2026 I purchased 2 Delta shower heads for $15.44 each. PlumbersStock placed my order with the manufacturer, verified payment with my financial institution and was preparing my order for s... See more

John was very helpful and took my order accurately. He was patient with me throughout the process.

Great response time and excellent updating of my issue by Frances. All my concerns were addressed.

Customer service was horrendous. You talk to some clown who doesn't have a clue. The first call I was promised a response in 24 hrs. A week later I was told my credit card was declined so not ship... See more

Christy resolved the ordering issue quickly and the order was shipped within the hour. Great selection and service.

Thank you Christy V. for following up on my order. You represent plumbers stock well.

John was very helpful tracking my recent purchase. It was so nice to be able to speak to someone in person. Linda Renfroe

Chad was quick to respond and very helpful in providing a solution and making the exchange process easy!

I spoke with Francis. He was patient and thorough in helping me. Friendly and knowledgable. Thank you Francis!

Chad was a great representative for your company. He was very helpful and I was very satisfied with all transactions with Plumbersstock.

When I ordered the culverts I asked for the coupling and John did not know what I was talking about therefore I had to make a separate order which cost more in shipping to which I still have not recei... See more