Katchakid Reviews 2,094

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, noting that interactions were pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and seamlessness of the entire process, from initial inquiry to installation. Consumers are particularly impressed with the quality and appearance of the products, finding them to be amazing and providing peace of mind. The user experience is often described as smooth and easy, with installers taking the time to explain product usage and care in detail, ensuring customers feel comfortable and knowledgeable.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Product

People report positive experiences with the product, often highlighting its quality and effectiveness. Many... See more

User experience

Customers consistently report positive experiences with the user experience. Many reviewers found the entire... See more

Quality

Users describe positive interactions with quality. Customers are very satisfied with the quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Katchakid was always very responsive which was a far better experience than dealing with other fence companies. Andrew, the installer, is a rock star at his job. He let us know when he was a half ho... See more

Rated 5 out of 5 stars

100% satisfied with the whole experience of purchasing the KatchaKid pool safety fence. On the sales side Kyeema was so pleasant, professional, and helpful. She followed up on the quote and installati... See more

Rated 5 out of 5 stars

Mike, Lavandis and Dakota were fantastic! Very professional and kind. Mike explained the set up and removal process clearly and had me demonstrate to ensure I understood. Oh, they also played some... See more

Rated 5 out of 5 stars

We finally decided to get a cover this year and after doing our research, decided on Katchakid. The whole process has been smooth and seamless. Mat did an excellent job with our installation and in... See more

Rated 5 out of 5 stars

Rogelio was AWESOME and spent a full 6 hours installing the net, going through how to use it, and answering all our questions. We are so pleased with how it turned out and so relieved to have an added... See more

Rated 5 out of 5 stars

We had a wonderful experience with Katchakid. Matt came on install day and he arrived early within the window of time they gave us. Once installed he walked us through everything in detail. It brings... See more

Rated 5 out of 5 stars

Matt was awesome! Showed up at the crack of dawn and busted his butt all day long. The process of the custom built cover was fascinating. Gave us an in depth demo and I feel like I fully understand wh... See more

Rated 5 out of 5 stars

Every step of the process went great . Was apprehensive on installation however the finish was beyond my expectations. My pool has two tiers and two side water features. Again very clean look and easy... See more

Rated 5 out of 5 stars

Sales guy (Bob Stirton) was great. Answered all questions, followed up and did exactly as he promised. Mike the lead installer was also terrific, great communicator, good suggestions on specific layou... See more

Rated 5 out of 5 stars

We recently bought a house and the day after closing we got our Katchakid installed as I was priority one for us. The product is absolutely amazing and gives us so much peace in mind with our toddler... See more

Rated 5 out of 5 stars

Chris was super professional in both his installation and product knowledge. I know I slowed him down at least an hour asking questions and going off on tangents. Do yall know how many kids and grandk... See more

Rated 5 out of 5 stars

It was very easy to get a quote and schedule an installation with no high pressure selling. (I will decline services I want and go to someone else if I feel I am being pressured.) We had gotten the i... See more

Rated 5 out of 5 stars

The Katchakid process from the first phone call to follow up after install has been extremely smooth and positive. The pool net is exactly what a Gradma’s house needed, allowing some safety but not ob... See more

Rated 5 out of 5 stars

Rogelio did an excellent job installing our pool net. He was courteous, efficient and worked so hard to make sure it was installed correctly. He did a great job instructing us on how to use it before... See more

Rated 5 out of 5 stars

Beyond grateful for our installer Matt and Katchakid as a whole. We have 3 kiddos and I’ve had this constant worry about their safety since building our pool in 2025. After a recommendation from a clo... See more

Rated 5 out of 5 stars

We had a great experience purchasing our pool fence from Katchakid. The fence meets all of our expectations and it was an affordable price. Our installation was done by Christopher, and he did an exce... See more

Rated 5 out of 5 stars

Katchkid was the only organization that responded to my inquiry promptly. In addition, working with Matt was great. He is professional and did a great job measuring and installing the pool cover.... See more

Rated 5 out of 5 stars

My Katchakid net installation was just completed. Chris and Fabian did an outstanding job of putting it together and explaining how it goes on and comes off. They were very patient with me and extreme... See more

Rated 5 out of 5 stars

We had a great experience working with Chris at Katchakid. He was prompt, communicated very clearly throughout the process, and took the time to walk us through all of our options. Despite several... See more

Rated 5 out of 5 stars

Matt was very professional and personable. He was very knowledgeable in the product and how to explain it effectively to me. He also explained the ins and outs of the installation of the product. Ever... See more

Rated 5 out of 5 stars

So very happy with our Katchakid fence! Looks great and gives us so much security and peace of mind. Our kids are thrilled that their kids are safer when they visit our house and are safe from the p... See more

Rated 5 out of 5 stars

We had a great experience with our Katchakid pool net. From the initial inquiry, Mason was very responsive, answered all of my questions, and provided specific examples of the product so I knew exactl... See more

Rated 5 out of 5 stars

From start to finish, this was a very easy process. I was very grateful for the person who explained our options to us as we were figuring out what would be best for our home. They were very friendly,... See more

Rated 5 out of 5 stars

Matt came to the house and did an amazing job. Very friendly and knowledgeable. Everything looks great and super safe for our 3 kids to be around the pool. Would highly recommend, especially if Matt i... See more

Rated 5 out of 5 stars

The entire process went smoothly. Products were as promised and the installers were prompt and professional. The removal of both nets was explained and demonstrated. I was also emailed a video demo... See more

Rated 5 out of 5 stars

Matt did an excellent job with the pool cover installation. He was friendly and professional. It’s going to save me so much time and work cleaning my pool during the winter months. I highly recomme... See more

Rated 5 out of 5 stars

Our experience with Katchakid was so great from beginning to end. Kristie is always quick to answer any questions we have and was lovely to work with. Andrew did the installation. He was efficient and... See more

Rated 5 out of 5 stars

Katchakid did a great job with our removable pool fence. Matt was thorough and professional! He gave good instructions and advice and I would recommend him for any pool project.

Rated 5 out of 5 stars

The entire experience was great! Jaime, the install technician, was very detailed and thorough. I am happy we now have the peace of mind with this added layer of safety for our grandbabies! 😊

Rated 5 out of 5 stars

Matt is friendly, knowledgeable, patient and incredibly helpful. He went above and beyond to troubleshoot and help me with ensuring my pool was clean and ready for the cover. I highly recommend Matt... See more

Rated 5 out of 5 stars

Love this company!! Everyone is knowledgeable and ready to take action. Cover went on today and I cant say enough good things about Matt! Awesome experience!

Rated 5 out of 5 stars

Chris, the individual who did the work installing the gate and fence, sealed the deal with my wife & me. I now will highly recommend Katch a Kid to my friends. The quality of the fence material an... See more

Rated 5 out of 5 stars

Carlos did a great job installing our fence. He was very thorough, respectful, and knowledgeable. We’re happy with how it turned out. This is the second house we’ve had a Katch a Kid fence installed a... See more

Rated 5 out of 5 stars

The whole process was super easy. Matt was great to deal with from scheduling the initial fit all the way to the installation.Matt gave me a demo and made sure I was comfortable with how to use the c... See more

Rated 5 out of 5 stars

We had a great experience with Katchakid. The representative was very friendly, helpful and quick to respond to my questions. The service tech showed up on time, was also very friendly and did a grea... See more

Rated 5 out of 5 stars

Carlos, the installer, did an excellent job. He was meticulous and completed the work in a timely manner, after which he answered all my questions.

Rated 5 out of 5 stars

From the moment I first spoke with Katchakid Sales Representative, Mason, to the final moment of installation of my Katchakid Pool Net by Chris, Fabian and Carlos, this has been a most positive experi... See more

Rated 5 out of 5 stars

Our installer, Santos, was quick, skilled, and respectful. He gave a thorough lesson on using the system, and we are very pleased with the results.

Rated 5 out of 5 stars

I will try this for the third time. I would like to say Matt was a true perfectionist in the explaining the care and how toos for our new poolcove. I'm over the moon happy with our cover. I would re... See more

Rated 5 out of 5 stars

Chris and Fabian were great. They showed up on time, communicated clearly, worked hard and efficiently, and installed a great product. Thanks guys.

Rated 5 out of 5 stars

Matt did a fantastic job installing our net & made sure everything worked great and that we know how to take the net off and put it back on.

Rated 5 out of 5 stars

Matt was great. We needed help this year to put on our 11 year old cover that by the way is still is great shape. He had to replace a couple extensions hooks but was done in less than hour time on a l... See more

Rated 5 out of 5 stars

I was worried about my grandchildren and their friends around my pond, yet I know this will not be forever, as they get older. I loved the idea of being able to remove the net so easily. Now when the... See more

Rated 5 out of 5 stars

The pool cover looks great! Katchakid has been easy to work with and their staff very friendly! Matt came to install our new cover and I was shown everything I need to know for removing and putting i... See more

Rated 5 out of 5 stars

Chris was a great installer, thorough and very detailed when explaining the net and best practices. I was able to get the net off the hot tub last night in 2 minutes and back on in half that time.

Rated 5 out of 5 stars

Sales rep Mason was great. Very patient and took time to explain everything and give various options. Settled on the fence and our installer Carlos did a great job. He was very friendly and professi... See more

Rated 5 out of 5 stars

Chris B was professional and very informative! Kept me in the loop on any modifications and gave good suggestions for placement. Thanks Chris!!

Rated 1 out of 5 stars

I am changing my original review because this company will not contact me after 2 phone calls and my cover is not working to keep leaves out of my pool which is why I got this cover. I’ve emailed as w... See more

Rated 5 out of 5 stars

Chris and his team were professional and did an amazing job installing our katch-a-kid pool fence. I am very pleased with our pool fence and pool net. Can’t recommend enough.


Company details

  1. Swimming Pool Contractor
  2. Fence Contractor
  3. Home Improvement Store
  4. Safety Equipment Supplier

Written by the company

For more than 50 years, Katchakid has been dedicated to saving lives through innovative pool safety solutions. Since our founding, we have continually re-evaluated, refined, and advanced our products to provide the highest standard of child pool safety available today. As the original creators of the pool safety net, Katchakid pioneered an industry that has transformed how families and communities protect their loved ones around water. Our commitment to excellence, craftsmanship, and innovation has positioned us as a global leader in swimming pool protection. Trusted by parents, schools, and communities across four continents, Katchakid remains at the forefront of pool safety technology. Every barrier we design—from safety nets to fencing systems—is built with uncompromising attention to detail, ensuring both effectiveness and peace of mind. With five decades of experience, Katchakid continues to uphold its founding mission: to prevent drownings and make every swimming environment safer for children. As we look to the future, our dedication to saving lives and advancing pool safety remains stronger than ever.

KATCHAKID® BEST PRICE GUARANTEE

Your family’s safety — and your peace of mind — matter most.*

For over 50 years, Katchakid has led the way in child pool safety. Our ASTM Standard F1346-23 compliant Pool Safety Net is designed to protect what matters most — your family. If you receive a formal written quote from a reputable company for a comparable product in our service areas, contact your local Katchakid branch. At our discretion, we may match or beat that price on a product of equal or superior quality. ***Katchakid barriers are supplementary safety aids and not a substitute for adult supervision. Always use the barrier.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Chris was great!

Chris was very nice. He arrived early and got right to work. The fence looks great and he helped us coordinate the fence in a tricky situation.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Katchakid Review

The Katchakid company has been a great experience so far. Our salesman, Bob, was very easy to deal with and never pushy about anything. He worked with us to get the design we wanted.
Chris did an excellent job installing our fence. He took his time, explained everything thoroughly, and was very careful with our pool decking. We are very happy with how everything came out!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Warranty is top notch

We first used Katchakid when we purchased our home a little over 5 years ago. Our kids were young and we need a safety fence for the pool. It wasn’t the easiest installing as there were many levels to the fence but they made it happen. We recently (2026) had a pole break at the bottom from one of the kids leaning on it too hard and the alignment from our gate was off.
I called katchakid and they had someone out in a few days to fix it, and it was covered under warranty. Matt was our technician and he was so polite, and kind. He fixed our gate quickly and even showed me how to fix the swing gate door easily if it were to ever come off alignment again. We always recommend Katchakid to anyone looking for a pool safety fence.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Matt did a great job

Matt did a great job. He was punctual, courteous and left the job clean and orderly. He spent time to explain the best layout and how to use the fencing. Highly recommend. 😊

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Matt - Katch a Kid

Matt was awesome and certainly helped justify my decision to go with Katch a Kid! He was extremely friendly and took pride in his work. Now we have the peace of mind knowing our little one is safe. Will definitely be recommending.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional work

The pool fence customer service and installation was well above our expectations! Matt was professional, on time, and communicated clearly. We are very pleased with the result and will definitely recommend to others.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Chris and Fabian were great to work with

Chris and Fabian arrived on time, clearly walked through the pre-install process to place the fence and completed the install perfectly. They were both very nice to talk to and explained the use and maintenance of the fence system. I will recommend Katchakid to anyone.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy process for peace of mind!

Chris and Fabian did a great job installing our net. They were friendly and professional. The entire process was easy and we are excited to have some peace of mind with our little one running around the pool.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, very professional and flawless install. Truly recommend their services, my pool looks very clean and elegant with this fence.

4 March 2026
Unprompted review

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