From the moment I ordered the two pack of comfort grip scissors on eBay, to the moment this afternoon (10/02/2021) when they were delivered, every step taken regarding my order was efficient enough t... See more
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See what reviewers are saying
Amazing customer service - especially these days, where it's usually "we've got your money, so not going to respond to any emails" which makes a very pleasant change! A delight to deal with! I had a... See more
I bought a refurbed iPad via wowcher and it was delivered on time, after setting it up I realised it wouldn’t download any apps as too out dated. After contacting wowcher with absolutely no respons... See more
Bought a ‘new’ iPhone 7 but received one with previous owners details inside who confirmed it was 2 years old & they had traded it in. Replaced phone but this one isn’t new either & the call quality i... See more
Company details
Written by the company
We are one of the leading retailers of consumer electronics and gadgets accessories in the world. We work with all the leading manufacturers and distributors to ensure we bring you the best and latest products.
Contact info
Unit 4 Thurrock Commercial Centre, Juliette Way, Purfleet, RM15 4YA, Essex, United Kingdom
- 01708 252272
- contact@londonmagicstore.co.uk
- londonmagicstore.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Avoid
I bought a samsung phone from these and when it arrived it had a faulty power button, kept throwing me out of menus and corrupted my memory card.
I managed to contact them to ask for a refund and I explained all the issues I was having with the phone, they said they would refund me as soon as they get the phone back so I sent the phone back and they got it and signed for it the day after posting.
I waited all day for confirmation of my refund and heard nothing from them so I emailed to ask for my refund, I had an email back asking again what was wrong with it and offering me an exchange so I asked again for a refund.
I never heard back from them again, I called and emailed loads and they never replied, luckily I paid by pay pal so reported it to pay pal who refunded me quickly.
If I hadnt paid by pay pal I dont think I would have got my money back at all.
Avoid at all costs.
10 February 2021
Bought a new Mobile phone for my wife…
Bought a new Mobile phone for my wife Samsung s8 great price fast delivery good communication very helpful
8 February 2021
Phone came quick and was in good…
Phone came quick and was in good condition ,but battery not holding charge for long had to buy a new battery
8 February 2021
Prompt delivery,exactly as described
Prompt delivery,exactly as described, great value
5 February 2021
Received this item by return of post
Received this item by return of post, excellent service
4 February 2021
1st time using londonmagicstore and it…
1st time using londonmagicstore and it wont be my last.everything was great and fast shipping.thank you
1 February 2021
First class service and phone was…
First class service and phone was exactly what they said it was
1 February 2021
Best price for a S5 and good condition..
I found the lowest price for a Galaxy S5 grade British here, the phone arrived quickly and the condition was very good, the only marks were a few small scuffs on the outer rim of the casing. Too early to say what battery life is but looksmart OK so far.
1 February 2021
Good customer service
I bought a phone charger which was the wrong size - my mistake. Attentive customer service (Daisy Thomas): quick response, clear advice and quick refund.
26 January 2021
Unprompted review
Very bad experience
Very bad experience. Bought an item that was advertised as new and despite making further inquiries item arrived scratched and with signs of possible previous repair. Also their website has no information on returns policy. I can buy the same item in described condition on ebay for £100 less. Conclusion its a misleading advertising to achieve bigger profit.
13 January 2021
Unprompted review
Reply from Londonmagicstore
Hi Richard,
Thank you for your feedback.
We would never intentionally send out a product that is not as advertised. The only possible reason for an item not being described would be some form of packing error which would of course be investigated to ensure that this does not happen further. We would also be more than happy to replace your handset is you are not satisfied. Our return policy is of course available on our website as well as our warranty policy. Here is the link below.
https://londonmagicstore.co.uk/policies/refund-policy
Please kindly contact us via contact@londonmagicstore.co.uk in order for this to be resolved for you.
Warm regards,
The team at Londonmagicstore
Excellent company swift to respond to…
Excellent company swift to respond to questions.Good buying experience
8 January 2021
I wasn't informed...
I wasn't told that the item had been dispatched. It was around bank holiday time so didn't know if it had been sent. The item actually arrived two days after bank holiday. Am very pleased with it.
7 January 2021
Great little phone and really cheap
6 January 2021
phone arrived in very bad condition and…
phone arrived in very bad condition and this was not mentioned in description. it had very bad battery life so when i was returning it they took a long time and was delaying the process. i don't recommend buying from here at all. thanks for viewing my comment.
5 January 2021
Reply from Londonmagicstore
Hi there,
Thank you for your review.
I am sorry to hear that you were not satisfied with your purchase. The reason for the condition was due to the fact that you had ordered a Grade C Average condition handset. We have contacted yourself regarding upgrading the condition of your handset at no extra cost to ensure that you are completely satisfied. Please kindly get back to us at your earliest convenience.
Warm Regards
Londonmagicstore
I have missing items from my order and…
I have missing items from my order and I have sent an email about this twice now and I’ve still not received the items and no one has replied to my emails
4 January 2021
Reply from Londonmagicstore
Hi there,
Thank you for your review,
I am terribly sorry to hear this. We have just wrote to yourself in order to get this resolved for you as soon as possible.
Hope to hear back from you at your earliest convenience.
The team at Londonmagicstore.
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