londonlocksmith24h.co.uk Reviews 

4,107
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members arrive extremely quickly during urgent emergency lockouts, offering professional, friendly, and reassuring assistance to people in stressful situations. Reviewers truly appreciate the clear explanations and reliable solutions provided when technicians efficiently fix doors or replace broken mechanisms. Some reviewers were not happy with the pricing, noting that final bills were significantly higher than the initial estimates given over the phone. A few other people also felt that the overall service fees were excessive and lacked proper transparency regarding unexpected additional labor costs.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting that locksmiths arrived quickly and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing technicians as polite, professional,... See more

Price

Customers consistently note ambiguous experiences with price, with some reporting that fees matched initial... See more

Product

Clients share ambiguous opinions on product as reviewers praise functional new lock installations that make... See more

Response time

Users describe satisfaction with response time, noting that locksmiths often arrived within thirty minutes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward. Called around 1 pm, explained that our front door wouldn't latch unless we pushed it hard. Locksmith came later that afternoon, adjusted a few things and fixed it. No new lock... See more

Rated 5 out of 5 stars

I was locked out of my home, and John came to help right away. He arrived on time, was friendly, professional, and got the lock open quickly. His customer service was excellent — he explained everythi... See more

Rated 5 out of 5 stars

Had a great experience with John Raul. Had my bag stolen with all my details and keys and within 25 min was available to change our locks and make us feel safe! John was fast and provided us with a... See more

Rated 5 out of 5 stars

John Raul came and fixed my lock in under 30 minutes, was very fast, explained every step of the way what was happening and what the price mark up would be. Friendly and gave really good advice, just... See more


Company details

  1. Emergency Locksmith Service
  2. also in
  3. Locks Supplier
  4. Locksmith
  5. Security Service

Written by the company

We work 24h a day, 7 day a week with Mobile Local Locksmiths team in entire London. All you need is a "locksmith near me". Our customers can call us for regular maintenance of their door locks and if they want to upgrade those which are worn out. Being a local business, we can get to any adress in approximately 30 minutes because we have offices all around the city and we are always present where people need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(4,107)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient Locksmith …

My key snapped and Dan turned up extremely quickly and opened the door in 2 minutes flat. I appreciate his efforts. Very reliable and efficient with reasonable fees.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Great

Christian was great, advised exactly what was needed and he worked super quickly. Thank you!

9 August 2026
Unprompted review
Rated 2 out of 5 stars

Long wait and very expensive

Long wait and very expensive. Was told 20-25 minutes but locksmith took nearly 1.5hrs to arrive, not ideal with a 2 year old. We have a basic lock but cost to replace came to over £500. The 'transparent pricing' on the website didn't include an additional £95 call out fee or £60 labour to replace lock and the cheapest lock offered was £125. Would not use again

2 August 2026
Unprompted review
Rated 2 out of 5 stars

Good job but price hike

They came quickly and did a good job, however, you should expect to pay a much higher price than initially quoted. I was told £90 to £120 to replace a yale cylinder lock including parts and labour. When they came out the price was £220 including £162 for an ERA lock (didnt have Yale in brass) that you can buy online for £30. It was a simple job.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Lockout Emergency. Needed fast response.

I got locked out of my home on a Sunday at 08:00 am and I had to go to the airport! I called londonlocksmith24h and Andrew was there 20 minutes later. Lifesaver. Highly recommended.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Emergency Locksmith arrived within 40min after being locked out. He explained the options and got the door open by drilling and changed the lock. £490 for call out and new lock installed. Not cheap but got the job done quickly and professionally. Would use again and recommend to friends and family.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

Guy turned up and said the lock was broken - i kept the lock and have had advice that it wasnt. He then started to change locks that were not broken - i made him put them back and changed a lock that cost 60 online - charged double labour for come things and when challenged he removed but was intimidating - paid over 600 for one lock change 30 mins work. Avoid these charlatans at all costs.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Peter was brilliant

Peter was brilliant, fast knowledgeable and effecient. He was with me within 20 minutes and had my issue fixed within 30 minutes. Would definitely use him again 👍

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Called them out this morning, and Vlad arrived in 15 minutes. Sorted out the problem in 15 minutes perfectly and was very pleasant to deal with. Thank you very much

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I contacted this company as my lock was…

I contacted this company as my lock was spinning and no longer working.
John attended to fit a new lock I purchased. When removing the hardware, he went above and beyond identifying damage to the lock and fixing it for me. He successfully replaced the lock and also advised that a new mechanism may be required as it was slightly catching
Did a very good job and would use again.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I have been locked out for 3 days

I have been locked out for 3 days, hoped I’d find spare key. Called locksmith and John was with me within half hour, an in less than 5 mins in my flat. He was polite and explained all costs and what he was doing even advised me on safety. Top notch service.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional experience from…

An exceptional experience from beginning to end. The locksmith demonstrated true professionalism, technical expertise, and genuine care for our situation after we were locked outside for nearly an hour. The response was swift, the work was precise, and our door was opened without any damage whatsoever. This is the standard every service business should aspire to. Highly recommended for anyone looking for first-class locksmith services.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Requested an emergency out of hours…

Requested an emergency out of hours locksmith.
Came to open the door, didn’t give any indication on price with website saying £75 for call out potentially £120 for complicated locks.
Was told he had to drill the lock to gain entry and that he had worked on doors within the building before. Didn’t give an indication of price or give a figure, although he will have known as he had said he’d worked in the building before.
Opened the lock and then explained he’d have to replace the cylinder.
Again, no mention of price or anything before completing the works.
Was then told ‘‘this will
be expensive’’ once works had been completed, bill added up to £807 and a card machine was put in front of me with the locksmith stood in my hallway.
On the bill it is noted that there is a call out fee, a fee to drill the lock, a fee for a new cylinder and a fee to install the new cylinder.
Very misleading, do not instruct to do any works without clear pricing.
Clearly know what they’re doing and hiking prices extortionately.
Have raised a formal complaint requesting money back, awaiting response.

13 July 2026
Unprompted review

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