londonlocksmith24h.co.uk Reviews 

4,107
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members arrive extremely quickly during urgent emergency lockouts, offering professional, friendly, and reassuring assistance to people in stressful situations. Reviewers truly appreciate the clear explanations and reliable solutions provided when technicians efficiently fix doors or replace broken mechanisms. Some reviewers were not happy with the pricing, noting that final bills were significantly higher than the initial estimates given over the phone. A few other people also felt that the overall service fees were excessive and lacked proper transparency regarding unexpected additional labor costs.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting that locksmiths arrived quickly and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing technicians as polite, professional,... See more

Price

Customers consistently note ambiguous experiences with price, with some reporting that fees matched initial... See more

Product

Clients share ambiguous opinions on product as reviewers praise functional new lock installations that make... See more

Response time

Users describe satisfaction with response time, noting that locksmiths often arrived within thirty minutes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward. Called around 1 pm, explained that our front door wouldn't latch unless we pushed it hard. Locksmith came later that afternoon, adjusted a few things and fixed it. No new lock... See more

Rated 5 out of 5 stars

I was locked out of my home, and John came to help right away. He arrived on time, was friendly, professional, and got the lock open quickly. His customer service was excellent — he explained everythi... See more

Rated 5 out of 5 stars

Had a great experience with John Raul. Had my bag stolen with all my details and keys and within 25 min was available to change our locks and make us feel safe! John was fast and provided us with a... See more

Rated 5 out of 5 stars

John Raul came and fixed my lock in under 30 minutes, was very fast, explained every step of the way what was happening and what the price mark up would be. Friendly and gave really good advice, just... See more


Company details

  1. Emergency Locksmith Service
  2. also in
  3. Locks Supplier
  4. Locksmith
  5. Security Service

Written by the company

We work 24h a day, 7 day a week with Mobile Local Locksmiths team in entire London. All you need is a "locksmith near me". Our customers can call us for regular maintenance of their door locks and if they want to upgrade those which are worn out. Being a local business, we can get to any adress in approximately 30 minutes because we have offices all around the city and we are always present where people need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(4,107)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I am very satisfied with Gigi's services! He repaired my door very well, he worked carefully, professionally and solved the problem quickly. He is a serious, punctual and reliable person.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, incredibly quick during a stressful situation (and on bank holiday weekend)! Dan was the best- friendly, quick and professional :)

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Peter was the most wonderful

Peter was the most wonderful, reassuring and trustworthy person. He made a stressful situation straightforward and easy. I never leave reviews usually but really wanted to recommend him.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Misleading claims, forced price hike, and unnecessary damage to my door

First of all:
Uses fake, unclickable Google review badges to trick customers in emergencies into believing they have a verified rating they don't actually possess!

​I called this service after being locked out and was quoted £75 over the phone for non-destructive lock picking.
​When the technician arrived, he took one look at my lock and immediately claimed it was a "special anti-picking lock," asserting it was even labelled as such. Without making a single attempt to pick it, he insisted the only option was to destroy and remove the lock completely. This abruptly pushed the price up to £129 plus VAT (roughly £150 total). Also, contradicting what it says on their website, he said that the price listed online 'is only for the call and does not include the work itself."

​Their website claims that non-destructive entry is their default method in "over 95% of jobs" and advertises transparent quotes with no hidden fees. My experience was the exact opposite:
​Fabricated claims: I retrieved the damaged lock from the bin afterward. It is a standard latch lock—there is no "anti-picking" label anywhere on it.

​Zero attempt at picking: The technician did not even try non-destructive entry before breaking the lock.
​Property damage: Destroying the lock left a visible hole in my front door.

​Using fabricated technical claims to justify an on-the-spot price hike and needlessly break a standard lock is unacceptable. I have formally requested a refund for the overcharged difference down to the original £75 quote. Avoid this company if you expect honest pricing and professional non-destructive entry.

Tried contacting the company through their online chat and phone. They redirected me to an unresponsive email, said that I'm 'harassing them' and blocked my number. Stay away from them.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - super prompt and thorough, sorted out the problem in under an hour. Recommended! 👍

15 August 2026
Unprompted review
Rated 5 out of 5 stars

UPVC door closure

We had an issue with alignment and closure of a uPVC door. After calling John arrived very quickly in about 20mins and was able to identify the issue and sort the problem in a timely fashion. Excellent service by John I would highly recommned him.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Left the keys on the kitchen table

Left the keys on the kitchen table, front door locked. Locksmith arrived very fast, euro cylinder picked, zero damage. In and sorted. Super friendly and a pro. Kay is the best.

12 August 2026
Unprompted review

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