Thanks for providing a exceptional service for setting up all of our online services. Attila really knows his stuff and goes way beyond his standard duties when it comes to helping set up a new busine... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michelle from local search was absolutely amazing. I was hesitant at first about whether this was right for my business, but once Michelle explained everything clearly, I was immediately on board. Si... See more
I have had Kate Vella as a consultant for 10 plus years, she is always so professional and full of information and helpful tips. We don’t do any other advertising other than our website that Kate help... See more
Kylie has been fantastic from day one, not only did she fix our website we decided to give her another website of our second business. I don't know what she does, but since she took it over, our e... See more
Company details
- Review Site
- also in
- Media Company
Written by the company
At Localsearch, we generate quality leads for Australian businesses with data-driven digital marketing. With over 30 years of experience and a proven track record of supporting 300,000+ businesses, we remove the guesswork from your marketing strategy. Our team will drive more clicks, calls, and leads by strengthening your online visibility. Reach out today for a free strategy meeting and discover how we can connect your business with more customers.
Contact info
138 Robina Town Centre Drive, 4226, Robina, Australia
- 1300 643 395
- enquiries@localsearch.com.au
- localsearch.com.au
4.3
Excellent
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience meeting with Alicia…
Great experience meeting with Alicia from local search today and I am very confident that my business will now grow. Very thorough and professional. I can’t wait to see the results. Thank you!
19 June 2025
Unprompted review
Reply from Localsearch
Hi Trent,
Thank you for your 5-star review! We’re so glad to hear your meeting with Alicia was a great experience and that you're feeling confident about your business growth. Her digital marketing expertise truly reflects the level of service we aim to deliver at Localsearch.
We’re excited to see the results too and look forward to supporting you on your journey!
Many thanks,
The Localsearch Team
What an amazing experience I’ve had…
What an amazing experience I’ve had after many years in business and struggling to find a proper company to build me a proper website. I finally found Brodie with local search and I’ve had such a great experience that I also brought my other company along for the ride and got them to build a website for it as well, even though things were going okay with the previous website these guys have just blown it out of the water Thank you so much. Look forward to a prosperous future and highly recommend them
5 June 2025
Unprompted review
Reply from Localsearch
Hi Jerry,
Thank you for the 5-star review! We're so glad to know that Brodie and the team were able to deliver websites that support both of your businesses.
Here’s to a successful future ahead, and thank you again for your recommendation!
Many thanks,
The Localsearch Team
Don’t trust this company
Don’t trust this company ! Will
Tell you verbally it’s a month to month contract , then when you try to cancel they tell you signed a 12 month agreement. Also I checked my website no new content was added from December until the end of May
3 June 2025
Unprompted review
Reply from Localsearch
Hi Robert,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously.
To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au? This will allow them to review the matter thoroughly and follow up as soon as possible.
Sincerely,
The Localsearch Team
Kylie made a genuine effort to understand my business.
Kylie was terrific. Explained the options and genuinely made an effort to understand the opportunities for the business.
29 May 2025
Unprompted review
Reply from Localsearch
Hi Michael,
Thank you for your great review! We're so pleased to hear that Kylie took the time to understand your business and clearly explain your options. Her dedication is exactly what we aim for at Localsearch.
We look forward to supporting your continued success!
Many thanks,
The Localsearch Team
Everything was explained well
Everything was explained well, with all discussion open and helpful.
20 May 2025
Unprompted review
Reply from Localsearch
Hi David,
Thank you for your great review! We're so pleased to hear that everything was explained clearly and that the discussion was open and helpful. Providing transparent and supportive service is what we strive for every day.
We look forward to being a part of your continued success.
Many thanks,
The Localsearch Team
Quick and efficient
Leanne is consistently quick and efficient. She has a great understanding of what's important to a person in the moment and does everything she can to help you overcome the problem. She is a true asset to your company.
12 May 2025
Unprompted review
Reply from Localsearch
Hi Renine,
Thank you for your wonderful review! We’re so pleased to know that Leanne has aligned strategies with your business needs. Her dedication to helping clients overcome challenges is exactly what we strive for, and we’re proud to have her as part of the team.
We look forward to continuing to support you and your business.
Many thanks,
The Localsearch Team
Scammers in broad daylight!!!
Unfortunately I didn't read these reviews till I got caught in the con. Like most of the reviews, I too was lied to. Told later that I was stuck in a 12 month term which was NOT in the verbal or written agreement upon signing, now I'm in the process of lodging a complaint with fair trading and NSW tribunal. I would encourage everyone who was caught in their lies to do the same.
28 January 2025
Unprompted review
Reply from Localsearch
Hi Melissa,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously.
Please know that we are reviewing the details and will address them as promptly and appropriately as possible.
Sincerely,
The Localsearch Team
Reply from Localsearch
Hi Veronica,
Thank you for your kind words! We’re so pleased you’ve had a positive experience with our friendly and knowledgeable team. Delivering helpful and supportive service is exactly what we aim for every day.
We look forward to being a part of your continued success.
Many thanks,
The Localsearch Team
Excellent service and advice when…
Excellent service and advice when purchasing a new mower. I have been a customer for a few years and had equipment repaired and serviced here. The only Briggs and Stratton true sales, service and parts dealer left in town. All staff are friendly especially Joan.
17 April 2025
Unprompted review
Reply from Localsearch
Hi Dave,
Thank you for your feedback. We’re glad to hear you’ve received excellent service, but we believe this review may have been intended for a different business.
We appreciate you taking the time to share your experience and hope you're able to connect with the correct business.
Many thanks,
The Localsearch Team
Improving our Footprint
Easy to deal with and to help us improve our footprint, putting our business out there for everyone to see.
16 April 2025
Unprompted review
Reply from Localsearch
Hi Hothams Sand Soil & Gravel,
Thank you for your great review! We’re so glad to hear that the process has been easy and that we’ve been able to help improve your online presence. Supporting local businesses is what we’re all about!
We look forward to continuing to work with you and helping your business succeed.
Many thanks,
The Localsearch Team
Local Search Keeps us up to Date
Atilla keeps in regular contact to make sure that everything is going well and to make sure that we are happy with how everything is going. He also keeps us up to date with the latest offers and technologies available to us.
21 March 2025
Unprompted review
Reply from Localsearch
Hi Nicole,
Thank you for your great review! We’re so pleased to hear that Attila has been consistently checking in and keeping you informed. Staying connected and up to date with the latest technology is all part of how we aim to support your business success.
We truly appreciate your feedback and look forward to continuing to work with you!
Many thanks,
The Localsearch Team
Hans is awesome to deal with and makes…
Hans is awesome to deal with and makes understanding the process of advertising easy!!
18 March 2025
Unprompted review
Reply from Localsearch
Hi Jaci,
Thank you for your awesome review! We’re so glad to hear that Hans has made the advertising process easy for you.
If you ever need any help, we’re always here to assist!
Many thanks,
The Localsearch Team
As always have my expectations being…
As always have my expectations being met. Excellent Customer Service by Scott.
11 March 2025
Unprompted review
Reply from Localsearch
Hi Oliver,
Thank you for your kind review! We’re so pleased to hear that Scott continues to meet your expectations with excellent customer service.
If you ever need anything, we’re always here to help.
Many thanks,
The Localsearch Team
The knowledge from Attila was great He…
The knowledge from Attila was great He explained everything we needed to know and was so professional
10 March 2025
Unprompted review
Reply from Localsearch
Hi Sue,
Thank you for your wonderful review! We’re so glad to hear that Attila’s knowledge and professionalism made a positive impact. Providing helpful guidance is what we aim for, and we’re happy that he was able to assist you effectively.
Many thanks,
The Localsearch Team
James in Ballarat
James in Ballarat is both knowlegable & extremely helpful!
3 March 2025
Unprompted review
Reply from Localsearch
Hi Rachel,
Thank you for your kind words! We’re so glad to hear that James in Ballarat has been knowledgeable and helpful. Providing great support is what we strive for, and we truly appreciate your feedback!
Many thanks,
The Localsearch Team
Terrible Experience – Broken Promises, Zero Accountability with LocalSearch
I engaged LocalSearch (business.localsearch.com.au) in September 2024 to market my cleaning business. Their manager assured me our website would rank on Google’s first page, list our services prominently, and provide Google review cards. I have sent them several emails to ask for update and review cards but there is no response for serveral months, I paid $111 for monthly but all I got were total 3 leads for past six months. I have sent them request to cancel but also just delaying the preocess and then said they won't cancel for the service. They cost me not only the money but also trust and a lot of time. Will not engage with them anymore.
24 February 2025
Unprompted review
Reply from Localsearch
Hi MK JIM Cleaning Sevice,
Thank you for your feedback. We will look into the concerns you raised regarding your website experience. Ensuring our clients receive high-quality service is important to us, and we take your feedback seriously.
If there’s anything further you’d like to discuss, please feel free to reach out to us at support@localsearch.com.au or contact our Client Relations team at 1300 360 867.
Many thanks,
The Localsearch Team
Kailah is an absolute business…
Kailah is an absolute business professional. She is an excellent guide to help navigate the online world. I would recommend Local Search to any business. Regards Sam from Gnomes Landscaping & Garden Supplies
30 January 2025
Unprompted review
Reply from Localsearch
Hi Sam, thanks for your great feedback! Kailah is truly dedicated to helping businesses thrive online. We appreciate your recommendation and support!
Many thanks,
Your Localsearch Team
So impressed with this company
So impressed with this company
So easy to understand and work with and always have a good answer for any questions I put forward they seem to work hard and professionally with my website and my google account.
With fair pricing and friendly staff.
Thankyou kindly
19 December 2024
Unprompted review
Reply from Localsearch
Hi Jerry,
Thank you for your thoughtful feedback! We’re glad to hear about your positive experience with our team. Making things clear and providing professional support are core to what we do. It’s great to know you’re satisfied with your website, Google Business Profile management, and our affordable pricing.
We look forward to being a part of your continued success.
Many thanks,
The Localsearch Team
Do not use these people
Do not use these people. I am a tradie struggling to get work after relocating. Localsearch only want your money and have no interest whatsoever in providing you a service. They have no interest in just doing the right thing by you. I was sucked in by Localsearch and when as a result of their ineptitude I had no internet presence or work at all they refused to end the contract of which to date they had not really supplied a thing. So in other words they believed that the contract should be honoured with no leeway for circumstances, BUT only on their side. So i should continue to pay money and they should continue to do nothing. I has my position in a search of local tradies drop from 7th to 29 while these inept people ruined my existence. When I stopped them having control of my google business within 6 months I have it back where it was again and am now finally getting some work. I paid thousands of dollars for a website which is still not built after nearly 2 years. On top of this they have no real internet presence anymore. Bad people!!!
31 March 2024
Unprompted review
Reply from Localsearch
Hi Andrew,
Thank you for sharing your feedback. We take your concerns very seriously and will work to address them as quickly as possible.
If there’s anything more you’d like to discuss, please reach out to us at support@localsearch.com.au or get in touch with our Client Relations team at 1300 360 867.
Many thanks,
The Localsearch Team
Local Search representative was excellent
Carol Spencer was warm, informed, competent and Australian. I instantly felt comfortable with her explanations of an area I was not familiar with. A great team member for Local Search.
18 November 2024
Unprompted review
Reply from Localsearch
Hi Judy,
Thank you for your feedback! We’re glad to hear that Carol made you feel comfortable and confident. We’re proud to have her on our team.
If you need anything else, feel free to reach out!
Many thanks,
The Localsearch Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.