Localsearch Reviews 

411
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently praise the professional staff for their extremely helpful attitude, clear explanations, and dedicated ongoing support that truly helps local businesses expand successfully. Many consumers also appreciate the prompt assistance, reliable communication, and effective website improvements that significantly increase online visibility and daily customer inquiries. Some reviewers were not happy with the service, mentioning unfulfilled promises, unexpected billing issues, and frustrating delays in project delivery. People also reported feeling heavily pressured by sales teams from the beginning and being locked into long-term contracts for unfinished or poor quality work.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising certain team members for their exceptional... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising exceptional support, helpful... See more

Website

Users describe ambiguous interactions with website services, as consumers report mixed experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for providing a exceptional service for setting up all of our online services. Attila really knows his stuff and goes way beyond his standard duties when it comes to helping set up a new busine... See more

Company replied

Rated 5 out of 5 stars

Michelle from local search was absolutely amazing. I was hesitant at first about whether this was right for my business, but once Michelle explained everything clearly, I was immediately on board. Si... See more

Rated 5 out of 5 stars

I have had Kate Vella as a consultant for 10 plus years, she is always so professional and full of information and helpful tips. We don’t do any other advertising other than our website that Kate help... See more

Rated 5 out of 5 stars

Kylie has been fantastic from day one, not only did she fix our website we decided to give her another website of our second business. I don't know what she does, but since she took it over, our e... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 130550971

  1. Review Site
  2. also in
  3. Media Company

Written by the company

At Localsearch, we generate quality leads for Australian businesses with data-driven digital marketing. With over 30 years of experience and a proven track record of supporting 300,000+ businesses, we remove the guesswork from your marketing strategy. Our team will drive more clicks, calls, and leads by strengthening your online visibility. Reach out today for a free strategy meeting and discover how we can connect your business with more customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(411)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kylie has been fantastic from day one

Kylie has been fantastic from day one, not only did she fix our website we decided to give her another website of our second business. I don't know what she does, but since she took it over, our exposure has tripled, we get so many enquiries and views. Nothing is to big or small or a hassle, she does everything with grace and a smile.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I have had Kate Vella as a consultant…

I have had Kate Vella as a consultant for 10 plus years, she is always so professional and full of information and helpful tips. We don’t do any other advertising other than our website that Kate helped us with and of course the phone book. Our business continues to grow at a rapid rate . Thank Kate for all your hard work. Air Con Cleaning Specialists

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Dawson Street Auto

I have been a client of Localsearch for 19 years. My website ranks top 3 in a competitive industry, my Localsearch directory listing gets good traffic and calls. A cost effective way to market for a small business,

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The Local Search Team are amazing

The Local Search Team are amazing. They are super supportive and informative. They are always there to assist with whatever you need.

19 November 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Thank you so much for the lovely feedback! We’re really glad to hear you’ve felt supported and well-looked after by the team. If you ever need anything or have questions down the track, we’re always here to help. 😊

Rated 5 out of 5 stars

Leanne is great

11 November 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Paul,

Thank you for your 5-star review! We’re so glad you had a great experience dealing with Leanne, and we look forward to continuing to support your success with digital marketing.

Many thanks,

The Localsearch Team

Rated 5 out of 5 stars

Very professional service & Danni is…

Very professional service & Danni is great to deal & explains everything really well.

28 October 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience and that Daani was able to make everything clear and easy to understand. We'll be sure to pass your feedback on to him — he’ll be delighted! We really appreciate you taking the time to share your review.

Many thanks,
The Localsearch Team

Rated 1 out of 5 stars

Lost money

Lost money, kept telling me to contact stripe, blamed me !stripe told me to contact them ! Really no idea as they told me my money was safe, you will lose money either during or definitely on the way out.After 7 weeks I will take my complaint to another level , still can’t get any documentation to right the loss off with my accountant ,they had the audacity to tell me to use my business insurance to claim the loss WTF.
Definitely do not use this poorly run organisation. No accountability they should not have access to people’s livelihood.I would give them a zero if I could.

15 October 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Paul,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au This will allow them to review the matter thoroughly and follow up as soon as possible.

Sincerely,

The Localsearch Team

Rated 1 out of 5 stars

Happy to take money and 3 months later…

Happy to take money and 3 months later still haven't done anything and now want to keep all money and charge 12 months service when the will continue doing nothing. ACC has told them they have breached our contract but local search thinks they can steal our money

2 October 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi James,

Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. Please know that we are reviewing the details and will address them as promptly and appropriately as possible.

Sincerely,

The Localsearch Team

Rated 1 out of 5 stars

Very poor company to deal with,

Very poor company to deal with,
After 10 weeks finally my website went live, so many errors, afters several attempts they still cannot get it right ,
Useless

10 September 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Jack,

Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. Please know that we are reviewing the details and will address them as promptly and appropriately as possible.

Sincerely,

The Localsearch Team

Rated 1 out of 5 stars

Local search promose the world and…

Local search promose the world and deliver your small business nothing but headaches . Promises they just cant deliver . The salesman spun a Web of lies Localsearch could Not deliver what I required . By very very carefull dealing with this organisation

13 August 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Ben,

Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au. This will allow them to review the matter thoroughly and follow up as soon as possible.

Sincerely,

The Localsearch Team

Rated 1 out of 5 stars

Local search refuses to remove a false review.

Local search refuses to remove a bad review even though Google revoved a review from the same person, this review from a person that I have never even spoken to, claiming that I am the rudest person ever. I did speak to her husband within minutes of finding out that my best mate had died,(hence probably didn't sound too chirpy) which I explained and he seemed to understand.
Our reviews from honest long term customers are a true reflection of me and my business, not from a 2 minute random phone call!
I have phoned and emailed, heard zero back, I resorted to this review!
Still refusing to remove this totally false review.

31 August 2024
Unprompted review
Localsearch logo

Reply from Localsearch

Hi,

Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au? This will allow them to review the matter thoroughly and follow up as soon as possible.

Sincerely,

The Localsearch Team

Rated 1 out of 5 stars

Truly disappointed in the service we…

Truly disappointed in the service we have received, won't be renewing again

25 July 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi CLR Electrical

Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously.

Please know that we are reviewing the details and will address them as promptly and appropriately as possible.

Sincerely,
The Localsearch Team

Rated 5 out of 5 stars

New Website by local search

Having a meeting with Angus he had time to listen to what I wanted to achieve with regards to new business. He advised on a few pointers, and I accepted the construction of a new website by Angus and the team at local search. The step-by-step notification on the progression on the website has been really good. I am sure this next step with the team at local search will increase my customer base. Thanks Angus and team, great job so far.

16 July 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Kevin,

Thank you for your 5-star review! We're so glad to hear that Angus took the time to understand your goals and offer helpful advice. It’s great to know you’ve had a smooth experience with the website process so far. We’re excited to see the results once your new site goes live!

Many thanks,
The Localsearch Team

Rated 5 out of 5 stars

Great experience meeting with Alicia…

Great experience meeting with Alicia from local search today and I am very confident that my business will now grow. Very thorough and professional. I can’t wait to see the results. Thank you!

19 June 2025
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Trent,

Thank you for your 5-star review! We’re so glad to hear your meeting with Alicia was a great experience and that you're feeling confident about your business growth. Her digital marketing expertise truly reflects the level of service we aim to deliver at Localsearch.

We’re excited to see the results too and look forward to supporting you on your journey!

Many thanks,
The Localsearch Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look