Localsearch Reviews 393

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, noting that they are always available to assist and provide valuable insights. Many people highlight the excellent customer service, appreciating the supportive and informative approach that helps businesses grow and achieve their goals. However, some customers were dissatisfied with the service and website development. These individuals reported issues such as delayed website completion, incorrect content, and a lack of communication regarding progress. A few other people also expressed concerns regarding the delivery of services.

What people talk about most

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight specific individuals like... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the professional and courteous... See more

Website

Users describe ambiguous interactions with website services. Some customers praise individuals like Kylie,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and support received.... See more

Based on these reviews

Rated 5 out of 5 stars

Kylie has been fantastic from day one, not only did she fix our website we decided to give her another website of our second business. I don't know what she does, but since she took it over, our e... See more

Rated 5 out of 5 stars

I have had Kate Vella as a consultant for 10 plus years, she is always so professional and full of information and helpful tips. We don’t do any other advertising other than our website that Kate help... See more

Rated 5 out of 5 stars

Michelle from local search was absolutely amazing. I was hesitant at first about whether this was right for my business, but once Michelle explained everything clearly, I was immediately on board. Si... See more


Company details

  1. Review Site
  2. Media Company

Written by the company

At Localsearch, we generate quality leads for Australian businesses with data-driven digital marketing. With over 30 years of experience and a proven track record of supporting 300,000+ businesses, we remove the guesswork from your marketing strategy. Our team will drive more clicks, calls, and leads by strengthening your online visibility. Reach out today for a free strategy meeting and discover how we can connect your business with more customers.


Contact info

3.9

Great

TrustScore 4 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Terrible experience communication was…

Terrible experience communication was terrible ads are even worse lost 90% of business with these guys doing my advertising will not be paying a cent. Absolutely terrible

12 April 2026
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Adam

Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. Please know that we are reviewing the details and will address them as promptly and appropriately as possible.

Kind regards,
The Localsearch Team

Rated 1 out of 5 stars

Not worth the money

Not worth the money.

Listing Management: Product did not work and did not update information across platforms. Paid three months no results, no refund but cancelled the six month contract.

Performance boost.
A poor quality AI generated post, across Meta and Google (mostly Meta). Not worth the price-tag. Your already existing social media performance is sold as proof of performance. Paid six months contract.

Customer service. Heard once from the sales rep in six months, not willing to accept evidence their product don't work.

23 March 2026
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Andrea

Thank you for taking the time to share your feedback. We’d really like to look into this properly for you. Could you please confirm the business name or account you’re signed up under?

If you’d prefer, you’re also welcome to email us directly at support@localsearch.com.au, and we can pick this up there.

Once we have those details, we’ll review everything and come back to you as quickly as possible.

Kind regards,
The Localsearch Team

Rated 1 out of 5 stars

Worst experience

Worst experience. We were locked into contracts for work that was never completed. Despite multiple ongoing attempts to cancel the services, we are still being charged.

Even though they continue to bill us, we haven’t received any listing or Google management services in years. Very disappointing and extremely frustrating to deal with

12 March 2026
Unprompted review
Localsearch logo

Reply from Localsearch

Hi Melissa,

Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. Please know that we are reviewing the details and will address them as promptly and appropriately as possible.

Kind regards,
The Localsearch Team

Rated 1 out of 5 stars

Absolutely horrible service from the…

Absolutely horrible service from the start salesman put the pressure on from the get go and was happy to leave you in the dark all promises no delivery. After sales was aweful the people you talk to were pleasant enough but they give you the run around for months and tell you there hands a tied and tell you that is just there policy even though the salesman told you a different story. There are not local that's just the company name highly recommend search for some local in your area. I would not even give them one star but have to rate it some how. Edited

4 February 2026
Unprompted review
Rated 5 out of 5 stars

SPF Shades & Sails

We have been working closely with Steve Richard’s for a few years now and his experience in marking has help with the growth of our business to where it is today, we look forward to work with Steve in the future growing our business.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Kylie is amazing

Kylie is amazing! I love when she pops in! Best customer service & it’s awesome knowing everything is getting looked after for us.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Kylie suggested this as a solid way to…

Kylie suggested this as a solid way to start bringing in new clients. I didn’t expect to land at number one so quickly and had to course-correct earlier than planned — but that’s a good problem to have.
I’ll definitely be adding my new business, HAIVN.io, in 2026.
Thanks, Kylie.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Kylie you'reum a star

Kylie has always made us at St Ives Dental Boutique, feel like we are heard. She has answered all my silly questions and always with a smile. It's been a pleasure.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING EXPERIENCE

Michelle from local search was absolutely amazing. I was hesitant at first about whether this was right for my business, but once Michelle explained everything clearly, I was immediately on board. Since then, it has boosted my business so much that I’m now booked out three weeks in advance. Thank you so much, Michelle. I’m really glad you reached out such a genuine and amazing person and cares for her clients .

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Michelle W is who you need!

Ive been working with Michelle W for over six months now. she has been absolutely amazing. She gets things done right away! No delays, no this and that, straight forward to help you grow your business.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Attilla and Local Search a Good Combination

We have used Local Search for several years now, they are very good at what they do and are always up to date with the latest online trends.
Attila has looked after us well and we would happily recommend him and Local Search to other small businesses looking to get the most out of their online advertising and marketing.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Since I met with Rhys in Darwin

Since I met with Rhys in Darwin, my business website has experienced lots more traffic. We added new pages as my photography services grows.
Rhys reaches out to check how I'm going, always helpful and friendly, offering great suggestions and expertise.

7 November 2025
Unprompted review

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