Easy to see and select cover options online. Competitively priced. Easy to set up start date and payment option. Appeared in the Lloyd's banking app on activation day to confirm that cover was in pl... See more
Company replied
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Review summary
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Having been with Lloyds for over 60 yrs we have never insured with them, always seemed to expensive but this year having reached our 89th birthday and because of a claim we decided to look at Lloyds,... See more
Company replied
Thank you to the lady who arranged insurance for me. My old provider had raised the premium so much, when I consider had never made a claim in nearly twenty years, disgraceful so as a customer of Llo... See more
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The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
9K reviews
Asks customers to review
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May use AI-assist with repliesRead more
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The system for renewal seems to have…
The system for renewal seems to have changed this year. In the past I was able to phone up, and talk with someone to get a better price if I was thinking of leaving. Now, this is handled automatically. If you can offer automatically me a reduced price, why are you giving me the highest one first - just offer me the best price you can do? Also, to not be able to 'haggle' to get a better price is poor form. Nearly 10% increase in premiums, for a long standing customer with no claims is poor performance Lloyds. I will certainly look for other providers in future.
8 September 2026
Unprompted review
Reply from Lloyds Bank Insurance
Updated reply 09/09/26 15:08pm
Hi Jon,
Thank you for replying back with your details. I have had a look at your policy and can see that a discount has been applied for this year.
If you wish to discuss your policy at anytime then you can give us a call on 0345 604 6705.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
---------------------------------------------------------------------
Hi Jon,
We appreciate you sharing your feedback regarding our renewal process and pricing. We understand your frustration with the changes and the premium increase, especially as a long-standing customer with no claims.
We have contacted you for more details so we can assist you with any further queries. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi,
We're glad to hear you found everything easily. We appreciate your feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Mark,
We are so glad to hear that we could offer a competitive price for your policy.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
Lloyds Bank Insurance
Help is on hand
Informative website covering everything you need with different levels to help make the right decisions for your requirements at a competitive price
2 September 2026
Reply from Lloyds Bank Insurance
Hi John,
We're happy to hear that our website provided you with valuable information and helped you make informed decisions. We strive to offer competitive pricing and various options.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
I called in to Lloyds bank the staff…
I called in to Lloyds bank the staff were extremely helpful.
29 August 2026
Reply from Lloyds Bank Insurance
Hi Elaine,
We're happy to hear that our staff provided you with such helpful service during your visit.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
House Insurance.
Easy, clear website to use for Home insurance quote. Rang to confirm a couple of queries and v helpful Customer Service staff dealt with efficiently and clearly. Very good quote...!!(mindful that this might be a 'new customer' lure in... so wont auto renew.)
The only slight downside is not able to administer policy online, unless you already are a customer or have a Lloyds product, which is a bit outdated...if you offer the product, WHY not have dedicated online access for Home Insurance? Having said that, I stumbled upon their Home Insurance (not widely on comparison sites), so would definitely encourage others to investigate. Saved me quite a bit! Of course, the proof/experience will be how any future claims might be dealt with...but seems 24/7 telephone given and I havent made claims for 30yrs.
26 August 2026
Reply from Lloyds Bank Insurance
Hi Nicky,
We sincerely appreciate you taking the time to share your detailed feedback regarding your experience with our home insurance quote process. We are pleased to hear that our website was easy and clear to use, and that our customer service staff efficiently and clearly addressed your queries.
We understand your point about the online policy administration. Your feedback is invaluable as we continuously work to enhance our digital services and provide a seamless experience for all our customers, regardless of their existing product portfolio.
We are also glad that you found a very good quote through us and that we were able to save you quite a bit. We are committed to offering competitive pricing. We also note your comment about future claims and assure you that we aim to handle all claims efficiently and with the utmost care.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi King,
Thank you for your review, great to hear that you found it quick and easy.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Having paid the premium I did not get a…
Having paid the premium I did not get a prompt acknowledgment and had to ring you to get the reassurance I needed
12 August 2026
Reply from Lloyds Bank Insurance
Hi Bruce,
Thank you for your review. We are sorry to hear about the delay in acknowledgment and the need for you to contact us.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Kevin,
We're happy to hear that our service met your expectations. Thank you for your feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Well a very nice young man put my mind…
Well a very nice young man put my mind at ease as I had been worried because I had moved house and took out the insurance for the new property and that I had still been insurance on my old as I had not submitted my keys and he showed me all the dates on my phone where all was sorted and so no more worry for me that’s the second time in a few weeks I had asked him for help
4 September 2026
Reply from Lloyds Bank Insurance
Hi Mr Moody,
We are so pleased to hear that our team was able to alleviate your concerns regarding your insurance policies during your house move. It's wonderful to know that we could provide clarity and peace of mind for you, especially after assisting you on a previous occasion. We truly value your trust in us.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
set up and tailored to my…
Easy to set up and tailored to my needs. Priced within my range of expectations
7 September 2026
Reply from Lloyds Bank Insurance
Hi Ray,
We're happy to hear that our setup process was easy and met your expectations regarding pricing. Thank you for your feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello there,
Thanks for taking the time to leave us a review.
I'm really pleased to see that you're finding it easy to manage your policy online.
Thanks for choosing us!
Jasmin
Lloyds Bank Insurance
You said you couldnt withdraw the…
You said you couldnt withdraw the money, which is weird, considering you are my own bank...
7 September 2026
Reply from Lloyds Bank Insurance
Hi Anita,
Thank you for your review. Please contact our Customer Service team on 0345 604 6705, and they will be happy to review your Direct Debit details and make any necessary amendments.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Colin,
We are glad to hear that your experience with us was easy and straightforward. We appreciate your positive feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Very easy to do
28 August 2026
Reply from Lloyds Bank Insurance
Hi Ian,
We're delighted to hear that you found the process straightforward and simple. Thank you for sharing your positive feedback with us!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Useful information
I thought the application form was a lot quicker then most other companies.
Very comprehensive.
12 August 2026
Reply from Lloyds Bank Insurance
Hi Valerie,
We're happy to hear you found our application process to be efficient and comprehensive. We appreciate your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easier to do than the previous…
Easier to do than the previous insurance company and I liked the way it’s all in house. Also the price was of course lower than the previous company.
26 August 2026
Reply from Lloyds Bank Insurance
Hi Brian,
We're so pleased to hear that you found the process easier and appreciated our in-house approach. It's also wonderful to know that our price was more competitive than your previous company.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Nige,
We are so pleased to hear that you found our online process to be nice and easy. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Insurance.
I had a few questions that were quickly…
I had a few questions that were quickly answered by a phone call
20 August 2026
Reply from Lloyds Bank Insurance
Hi David,
We're happy to hear that our phone support was able to quickly answer your questions. We appreciate your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
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