Lloyds Bank Insurance Reviews 

8,046
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, often finding quotes significantly cheaper than competitors. The online user experience is consistently praised for being straightforward and intuitive, making the process of obtaining insurance smooth. Many people also commend the staff for their helpfulness, knowledge, and patient approach, providing clear information and support. However, some customers noted concerns regarding renewal pricing, finding existing customers sometimes faced significantly higher quotes than new customers or comparison sites. A few people also felt the service was occasionally unsatisfactory, describing interactions as stern or unprofessional, with operatives lacking detail.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the quotes reasonable and competitive, often... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that transactions are... See more

Service

Users describe positive interactions with service, with many reviewers finding the process quick and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate for various tasks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it wa... See more

Company replied

Rated 5 out of 5 stars

I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

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4.7

All reviews

(8,046)

3,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy instructions to follow

Very easy instructions to follow, clear explanations given.

24 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Alison

Thanks for taking the time to review us.

Have a lovely day.

Lesley
Lloyds Bank Car Insurance.

Rated 5 out of 5 stars

Consolidated Insurances…

Already bank with Lloyds and have just moved our car insurance to them. When our house insurance came up we got an good price and updated cover from Lloyds

20 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

It's wonderful to hear that you've had such a positive experience with us, especially with both your car and home insurance. We're delighted we could offer you a good price and updated coverage.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I have given you a five star rating

I have given you a five star rating, firstly, because when obtaining insurance from yourselves, it was fairly straightforward and reasonably simple, but was also quite speedy. Other companies I had been with have caused me major pain and unbelievable stress. Another good point is that it was very simple to download an insurance certificate, as with some other companies, it is impossible to download the proof that you actually have a policy. When using a different company, when you require the certificate, they request you to supply them with your email address. You send them the email address, and I tell you that email address, it doesn't exist, even though they are sending the information to that email address (how stupid and how incompetent).
A very easy way on in making a customer change their mind. Simplicity and accuracy is the best policy.

24 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there,

Thanks for leaving such a great review!

I'm glad to see buying your Lloyds policy was quick and easy - this is what we like to see.

Hope you have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

So far so good

So far so good. I’m a new customer

24 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Julie.

Thanks for leaving such a great review!

It sounds like buying your Lloyds policy was quick and easy - this is what we like to see.

Hope you have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very quick and easy to do

Very quick and easy to do. No messing around

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Carol.

Thanks for leaving such a great review!

I'm glad to see buying your Lloyds policy was quick and easy - this is what we like to see.

Hope you have a great day.

Jon

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Since ive been with both Lloyds and…

Since ive been with both Lloyds and Halifax banking ,ive never looked back ,the personal service and care looking after my interests are second to none , first class .

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We are so happy to hear that our personal service and care have met your expectations. Thank you for sharing your wonderful feedback; we truly appreciate your kind words.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

All good 🙂

Good price and easy to manage.

12 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mark,

We're delighted to hear that you found our service offered a good price and was easy to manage.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Margaret,

We are pleased to hear you found it easy to arrange. Thank you for your positive review.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Car Insurance

Understandable and good price 👍🏻

17 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Erica,

I'm glad you're happy with your price - we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

Very good prices

Very good prices, hope that it will be a long friendship

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there,

I'm glad you're happy with your price - we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

excellent value for money.

excellent value for money.

12 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Sandra,

I'm glad you're happy with your price - we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 1 out of 5 stars

Trying to get a simple policy…

Trying to get a simple policy certificate. Spent hours on calls. Lots of promises to get this done. 2 weeks and couting - and still no certificate. Utterly useless.

23 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sean,

We sincerely regret the extended delay in receiving your policy certificate and the frustration this has caused. We will be contacting you
for more details, where possible, please include your policy number as the reference number. (Please note the email you receive will be from Trustpilot and not Lloyds Bank).

Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I was very happy with the price paid

I was very happy with the price paid, and especially as I could receive my documents through the post.

1 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there,

I'm glad you're happy with your price - we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy to set up simple instructions to…

Easy to set up simple instructions to follow

11 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello James,

Thanks for leaving such a great review!

I'm glad to see buying your Lloyds policy was quick and easy - this is what we like to see.

Hope you have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

Clear directions for signing up

Clear directions for signing up

2 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Diane,

We're happy to hear that our sign-up process was clear for you. We appreciate your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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