Lloyds Bank Insurance Reviews 

8,361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,564 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that obtaining an online quote is remarkably simple, fast, and offered at a very competitive price compared to previous insurance providers. Customers consistently praise the dedicated staff members for being exceptionally helpful, patient, and thorough when explaining complex policy details and answering questions. Some people were dissatisfied with unexpected cost increases during policy renewals or higher final prices quoted over the telephone. Additionally, a small group of reviewers noted ongoing frustrations regarding difficult website navigation limitations, password access blocks, and general poor online service issues.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that policies offer great value and competitive rates... See more

User experience

People report positive experiences with user experience, highlighting that the platform is quick, easy to... See more

Service

Customers had positive experiences with service, highlighting the helpfulness and efficiency of the staff... See more

Website

Consumers find the website to be highly efficient, quick, and easy to navigate for purchasing insurance... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. I liked that I could list all high value items independently. Looks like great value and was also recommended by your brilliant mortgage advisor at the time of securing our mortga... See more

Company replied

Rated 5 out of 5 stars

Did it all on line no problem, but its possible Mr Floter, ( hope that's how you spell his name talked me round the different policy) so he deserves a big thank you ( Mr Floters dad was a police man s... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

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4.7

All reviews

(8,361)

3,528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

26 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Kevin,

We are pleased to hear you found it helpful.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 3 out of 5 stars

Straightforward until checkout

Straightforward clear questionnaire, smooth sailing until checkout/payment. Then the message as follows” we can’t show you this page right now. Something has gone wrong with our system. We’re sorry about this - we’ll have it up and running soon. Please try again later”. And so we did, several times over a period of several hours. Always the same reply. Then, going over the questionnaire for the n’th time, we saw a section ‘ how do you want us to stay in touch?” Having filled in all personal details and being already a banking client we had left this blank (because mainly for promotional items ). Ticking one of those boxes and yes….we were allowed to check out and pay for the insurance. Maybe it would be helpful to clearly indicate mandatory questions to be answered

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Rudi,

Thank you for your detailed feedback. We're sorry to hear about the issues you experienced with our questionnaire and checkout process and apologise for any frustration caused. We appreciate your comments and understand the importance of making the process as clear and straightforward as possible


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Great banking experience

Happy so far with financial updates. Great arranged overdraft opportunity. Good customer service and their anti fraud response. 👍👍

13 August 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi David,

We're delighted to hear you're happy with our financial updates and the arranged overdraft opportunity. It's also wonderful to know you appreciate our customer service and anti-fraud response.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Good value for money

I shopped around and this policy was the best value and a good price.
It was easy to purchase online, policy documents were available to view in my account within a few minutes.

2 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Janice,

Thanks for taking the time to leave us a review.

I'm really pleased to see that you're happy with your new policy!

Thanks for choosing us!

Jasmin
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Competative

Competative

7 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mark,

We are glad to hear you found us competitive.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy process and I think from my…

Easy process and I think from my conversation with your team I have the cover required.

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jane,

We're so pleased to hear that you found the process easy and that our team helped you get the cover you needed.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Quick, efficient, fair.

Clear, quick and uncomplicated webpage. Easy and efficient to complete on line. Good price.

29 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so pleased to hear that you found our webpage clear, quick, and uncomplicated. It's wonderful that you found the online process easy and efficient, and that you were happy with the price.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

5 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Stephen,

We are pleased to hear you found us helpful.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

It was easy and quick to organise…

It was easy and quick to organise online, and as I am with Lloyds anyway, no changing banks or organisations! Thankyou Lloyds
Anne

5 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ann,

We're so glad to hear that our online services made things easy and quick for you, especially as an existing customer.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Elaine,

We're so glad to hear that you found it easy to get a quotation and that the price was good. Thank you for your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Quick easy and no interest charged for…

Quick easy and no interest charged for monthly dd

13 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jacqueline,

We're so glad you found our process quick and easy, and appreciate your positive feedback on our no-interest monthly direct debit option.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very easy to use

Very easy to use

1 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Graham,

Thanks for taking the time to leave a review, we're glad to hear that you're happy with the ease of use.

Regards,
Caroline
Lloyds Bank Car Insurance

Rated 5 out of 5 stars

Easy to follow on line quote system and…

Easy to follow on line quote system and competitive price.

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Paul,

We're really pleased to hear that you found our online quote system easy to follow and our prices competitive.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Straightforward

Straightforward, fit for purpose and easy to understand product.
Cost efficient . Exactly what you expects from Lloyds.

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're delighted to hear that you found our product straightforward, easy to understand, and cost-efficient. It's wonderful to know we met your expectations.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Talking to people

The lady i talked to was very profesnel and very helpful

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Daniel,

Thanks for taking the time to leave a review, we're glad to hear that you're happy with our service.

Regards,
Caroline
Lloyds Bank Car Insurance

Rated 5 out of 5 stars

Straight forward and easily done

Straight forward and easily done

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Craig,

Thanks for taking the time to leave a review, we're glad to hear that it was a straightforward process for you.

Regards,
Caroline
Lloyds Bank Car Insurance

Rated 5 out of 5 stars

Fantastic

Great 1:1 advisor for first time buyers! So helpful throughout our Mortgage process.
Answered all our questions and made the process understandable.

7 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Fiona,

We're so pleased to hear our advisor was helpful throughout your mortgage process. It's great that all your questions were answered, and the process was made understandable for you as first-time buyers.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very professional and helpful service

Very professional and helpful service

13 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi stuart,

We are so pleased to hear that you found our service professional and helpful. Your positive feedback is greatly appreciated.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The quote process was so good.

The quote process was so easy and clearly presented.
The efficiency of the service was excellent in their email confirmation and paper documents sent to my home.
The cover was much better and more easily understood than the Nationwide B.S. (thru Aviva) renewal and the premium for much better cover was not a lot more than the inadequate Nationwide offer.

13 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Peter,

We're so pleased to hear that you found our quote process easy and clear. It's wonderful to know that our efficiency and the clarity of our cover stood out, especially compared to other offers.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy on line options

Easy on line options, competitive prices, follow up as expected

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Phil,

We're so pleased to hear that you found our online options easy to use, our prices competitive, and our follow-up met your expectations.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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