Lloyds Bank Insurance Reviews 

8,306
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,511 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that obtaining a competitive policy quote is straightforward, very fast, and considerably more affordable than what alternative market providers offer. People also appreciate the professional support, noting that the company advisors are extremely helpful, approachable, and patient throughout the entire setup process. However, some reviewers were not happy with unexpected price increases or notably higher renewal costs experienced after their initial policy term ended. A few consumers additionally encountered minor frustrations regarding online navigation difficulties or initial quotes that fluctuated unexpectedly during their digital application.

What people talk about most

Price

People report positive experiences with price, noting competitive quotes that are often much cheaper than... See more

User experience

Clients share positive opinions on user_experience, highlighting a very quick and uncomplicated process.... See more

Service

Users describe positive interactions with service, noting that staff are competent, personable, and helpful.... See more

Website

Consumers find the website to be an exceptionally easy and straightforward tool for managing insurance... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more

Company replied

Rated 5 out of 5 stars

Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

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4.7

All reviews

(8,306)

3,434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was not aware that my insurance had…

I was not aware that my insurance had changed from Halifax to Lloyd's... I had no notification informing me of this ... the first thing I knew about it was when I received an email telling me that my insurance had lapsed ... when I called the call centre I had to pay a lot more than I was quoted ... terrible customer service

28 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Kim

I'm sorry to see you've not had a positive experience so far and didn't receive the documents from us for your account.

We always send your renewal invitation via email and post around 21 days prior to your renewal date.

We also issued a notice of change document to confirm the change from Halifax to ourselves.

If you wish to discuss anything further with us, please get in touch and we will help as best we can.

Take care.

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Polite and good value

Good value cheaper than my last insurance

1 August 2026
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Reply from Lloyds Bank Insurance

Hi Jill,

We're so pleased to hear that you found our insurance to be of good value and more affordable than your previous policy. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Forget comparison web sites which give you to many options.

Easy to get a quote on a pc and once all details were provided, quickly received a quote with 3 options.
As a person not 100% computer experienced it was straight forward,
I would like to have had the option to speak to an adviser.

30 July 2026
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Reply from Lloyds Bank Insurance

Hi Colin,

We're so glad to hear you found our quoting process straightforward and received options quickly! We appreciate your feedback regarding the desire to speak with an advisor, if you would like to speak to an agent over the phone then please give us a call on 0345 604 6705.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

Easy and quick on line application

Easy and quick on line application

28 July 2026
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Reply from Lloyds Bank Insurance

Hi Fiona,

We're delighted to hear that you found our online application process to be easy and quick. Thank you for sharing your positive experience with us!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Thankyou great service and price very…

Thankyou great service and price very happy 😊

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Robert,

We love to see feedback like yours - thank you.

It's great to hear that you're happy with both our service and the price.

Have a great day!


Nicola
Lloyds Bank Motor Insurance

Rated 1 out of 5 stars

Nothing has gone wrong but my insurance…

Nothing has gone wrong and also my insurance has not commenced yet. I can say it was competitively priced. Surely the true reflection of how good an insurance company is when you have the need to claim. If this is ever the case I will revert truthfully then.

10 August 2026
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Reply from Lloyds Bank Insurance

Hello Chrissy,

Thanks for taking the time to leave us a review.

It's great to hear our policy was competitively priced.

We understand that the true test of an insurance provider comes during a claim.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy to arrange insurance online and a good price.

Easy to arrange insurance online and a good price. The price beat many of the competitors and I'm sure with a big name like lloyds it will be a reliable service although I hope I never need to claim.

28 July 2026
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Reply from Lloyds Bank Insurance

Hello Francis,

We love to see feedback like yours - thank you.

It's great to hear that arranging your insurance online was easy and that you found our pricing competitive.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

It was one of the cheapest quotes…

It was one of the cheapest quotes ,thanks

29 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

Thanks for taking the time to leave us a review.

It's great to hear that you found our quote to be one of the most competitive.

Take care.

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

very happy

very happy that was quick to sort me out thank you very much

10 August 2026
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Reply from Lloyds Bank Insurance

Hi Kelvin,

We're so happy we could quickly sort things out for you. Thank you for your kind words!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Price and being longtime customer of…

Price and being longtime customer of Lloyd’s receiving excellent Service over a number of years

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Tom,

It's wonderful to hear that you've consistently received excellent service as a long-standing customer. We truly appreciate your loyalty and positive feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The lady that helped me was fantastic…

The lady that helped me was fantastic we will be looking at car insurance soon aswell thankyou

28 July 2026
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Reply from Lloyds Bank Insurance

Hi Darren,

We're so pleased to hear that you had such a positive experience with one of our team members. We look forward to assisting you with car insurance soon!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Good price

The price was very competitive and the policy was just what I wanted.

27 July 2026
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Reply from Lloyds Bank Insurance

Hello John,

Thanks for taking the time to leave us a review.

It's great to hear that you found our pricing competitive and that the policy met your needs perfectly.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Both the people I spoke to were really…

Both the people I spoke to were really helpful and solved my problem

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Debbie,

We're so pleased to hear that our team was helpful and able to resolve your problem. Thank you for sharing your positive experience with us.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Simple and easy to complete with…

Simple and easy to complete with affordable premiums, first class.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Rod,

We love to see feedback like yours - thanks for letting us know.

It's great to hear that you found our process straightforward and our premiums affordable.

Have a great day!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easily explained

Easily explained

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Marilyn,

Thank you for your review, it's much appreciated.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Did it all by telephone easy

Did it all by telephone easy

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Irene,

Thank you for your wonderful feedback! We are so pleased to hear that your experience with us over the telephone was easy and straightforward. We appreciate you taking the time to share your positive thoughts.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Was quick and easy to set up with a…

Was quick and easy to set up with a great price

24 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello SCB,

Thanks for taking the time to leave us a review.

It's great to hear that you found the setup process quick and easy, and that you were happy with the excellent price.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr Roberts,

We're so pleased to hear that you found our service straightforward and user-friendly. Thank you for taking the time to share your positive feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I most helpful representative of Lloyds…

I most helpful representative of Lloyds pet insurance dept.

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Beverly

Thank you for your review and positive feedback. We’re glad you found our team helpful.

Regards
Kerry – Lloyds Pet Insurance

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