Lloyds Bank Insurance Reviews 

8,848
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,703 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online system is very simple and easy to navigate, allowing them to quickly set up their insurance policies and secure great financial savings compared to previous providers. People also deeply appreciate the friendly and professional staff members who take the time to explain everything clearly and ensure the entire process remains completely smooth and stress-free. Some reviewers were not happy with certain policy limitations or unexpected price increases upon their policy renewal. A few other people also felt that certain vehicle types or specific coverage terms were unnecessarily restricted, or that paper documentation was hard to request online.

What people talk about most

Price

People report positive experiences with price, frequently highlighting significant savings compared to... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the online system is fast,... See more

Service

Customers had positive experiences with service, frequently highlighting that getting car and home insurance... See more

Website

Clients share satisfaction regarding the website, frequently highlighting that the online system is very... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more

Company replied

Rated 5 out of 5 stars

The online system was easy to use and ìn a few minutes i had my quote and then set up my car insurance. Compared to my previous insurance company i can now log in to my account and make changes if i e... See more

Company replied

Rated 5 out of 5 stars

Went online to get a quote for house insurance as previous provider had put policy up by 62% despite no claims. Doing the quote request was very straightforward and easy to do which was a really h... See more

Company replied

Rated 5 out of 5 stars

Having been with Lloyds for over 60 yrs we have never insured with them, always seemed to expensive but this year having reached our 89th birthday and because of a claim we decided to look at Lloyds,... See more

Company replied



Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Bank
  5. Home Insurance Agency
  6. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.7

All reviews

(8,848)

3,543 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service good price easy to use…

Good service good price easy to use webside

2 October 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Ozcan,

Thanks for taking the time to leave us a review. I'm really pleased to see that you found our premium a good price and our website easy to use.

Thanks for choosing us!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Very good

Very good, easy to fill all question on line

28 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Grace,

We are delighted to hear that you found our online application straightforward and easy to complete. Thank you for taking the time to share your positive experience with us!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Easy to fill out form

Easy to fill out form , sent back documents promptly happy with service

27 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

Thanks for taking the time to leave us a review. We love to see feedback like yours - thank you

Have a great day!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Easy insure

It was great and easy I went through confused .com and then went to lloyds direct
Found very informative and easy
Thank you

23 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Nick,

Thanks for taking the time to leave us a review. We love to see feedback like yours - thanks for letting us know you found it easy to get a policy with us.

Thanks for choosing us!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Great price straight forward purchase

Great price straight forward purchase
M

21 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Yvonne,

Thanks for taking the time to leave us a review. I'm pleased to see that you found it straight forward to purchase a policy.

Thanks for choosing us!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Easy Process / Competitive price…

The process was easy via your website compared to others that I had looked at. I had been with another A rated insurer for many years buying their Gold policy however this year they doubled the cost of the policy. Your Silver policy was almost as good and competitive and this coupled with your rating for paying claims made the decision to switch easy.

2 October 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We are happy to hear that navigating our website provided a smooth and straightforward experience for you. It is wonderful to know that our coverage options and competitive pricing helped make your decision to transition to us a confident one, especially after experiencing such a significant rate increase elsewhere. We fully appreciate how important it is to secure reliable coverage that offers both great value and dependable service when you need it most. Thank you very much for taking the time to share your positive feedback with us, and we are glad to welcome you aboard.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 2 out of 5 stars

My premium renewal reflected an unwarranted increase…

My premium renewal reflected an increase of 12% from last year. When queried this was reduced by just over 12% to slightly less than I paid the previous year without any reduction in cover. Ensure you question the initial quote

2 October 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Steve,

Thank you for your feedback. We appreciate you taking the time to share your experience regarding your recent policy renewal pricing. We are glad our team adjusted your rate, but we recognize your frustration with the initial quote you received.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Service superb

Been banking with LLOYDS for many years. So my first choice for my pet insurance

22 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We appreciate your long-standing loyalty and are glad you chose our coverage to protect your pet. Thank you for your review.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Buildings and contents Insurance with Lloyds

The whole process has been painless and staff have been very professional and helpful.

28 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Robert,

We are so pleased to hear that your experience went smoothly and that our team provided such helpful and professional assistance throughout. Thank you very much for taking the time to share your positive feedback with us.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

It was quick ans easy to do everything

It was quick ans easy to do everything

1 October 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sukhinder,

We are delighted to hear that you experienced a swift and effortless process. Thank you for taking the time to share your positive feedback with us!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 4 out of 5 stars

Car insurance

It was one of the best quotes

19 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Jean,

We love to see feedback like yours - thanks for letting us know.

Have a great weekend!

Jasmin
Lloyds Bank Insurance

Rated 5 out of 5 stars

Simple to fill out quick and easy good…

Simple to fill out quick and easy good price so very happy

25 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ivan,

Thank you for taking the time to share your feedback. It is wonderful to hear that completing your details was straightforward, the process was prompt, and you were pleased with the value offered. We truly appreciate your support and are delighted that you had such a positive experience.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Very easy process

Very easy process, cheap and best and trustable. Overall fully satisfied

1 October 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Randhir,

We are so pleased to hear that you found the setup clear and straightforward, and that you are completely happy with the overall value and reliability of our service. Thank you for sharing your positive experience with us!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Straight forward easy to set up and…

Straight forward easy to set up and reasonably rated thxs

1 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mrs Scott,

Thank you for your review and positive feedback. We're glad to hear that you found it easy to set up!

Kind regards
Chloe - Lloyds Pet Insurance

Rated 5 out of 5 stars

Dry east for me and I am not…eighty odd tec

Dry east for me and I am not particularly good with tec but it was very straightforward thankyou

20 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are glad to hear that you found our process so simple and easy to navigate. Thank you for your positive feedback; we appreciate your kind words!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Excellent

Probably the best and most information we have ever had from insurance company first class from start to finish really great guy helped us all the way

17 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Woody

I'm glad you're happy with your service - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mahamadou,

Thank you for your feedback. If you would like your account details then please give our servicing team a call on 0345 604 6705 and they'll be happy to help.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Was with same company

Was with same company, for better product I got half price thanks to Lloyds Bank

1 October 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

Thank you for your review and positive feedback.

Kind regards
Chloe - Lloyds Pet Insurance

Rated 5 out of 5 stars

Easy to apply for online no problems…

Easy to apply for online no problems everything explained

19 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr and Mrs Wolverson,

Thank you for taking the time to leave such wonderful feedback. We are thrilled to hear that the application process went smoothly for you and that all the necessary information was clearly provided.

Kind regards,
Tracy – Lloyds Bank Insurance.

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