Linthorpe Beds Reviews 1,612

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the selection process easy and pressure-free. The product quality is frequently highlighted as top-tier, and the delivery service is described as efficient, professional, and careful, with many appreciating the assembly and removal of old items. However, some customers also noted issues with delivery delays and damaged items, with some concerns regarding the resolution of damage claims. A few people were dissatisfied with the quality of certain mattresses, finding them uncomfortable or not meeting expectations, and there were isolated concerns regarding staff interactions.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the sales staff for being... See more

Product

Reviewers mention positive feedback about product. Many customers are very happy with their purchases, such... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting excellent all-round experiences. Many praise the helpful... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of mattresses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our second purchase from Linthorpe beds in Stockton. From the very helpful Sales staff, to the delivery guys, everything was top notch. Matress ordered Wednesday pm and delivered Friday am. Re... See more

Company replied

Rated 5 out of 5 stars

From initially walking into the Darlington store, to the delivery date of our new Ottoman bed, it was so easy. The salesman was helpful and knowledgeable, nothing was too much trouble. These bed... See more

Company replied

Rated 5 out of 5 stars

Very helpful with us choosing a mattress for our bed as we wanted a soft one. Good communication on the purchase and delivery. We ordered a postureflex ava 1000 pocket spring. We have been using it... See more

Company replied

Rated 5 out of 5 stars

Fantastic shop to buy a bed. Excellent advise given and the price we paid for a king size bed base, mattress and floor standing headboard was very reasonable. Delivery also easy with a telephone c... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

Linthorpe Beds logo Sleepeezee logo Sleepsoul logo Baker and Wells logo Hypnos logo Silentnight logo

Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ We deliver nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info


4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Sue,

Thank you for your kind review! We’re so pleased to hear you received great service and found our advice helpful.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good quality divan base with a bespoke…

Good quality divan base with a bespoke size to fit a smaller space. Bed was made quickly and customer service helped with ensuring the bed could be delivered when i was home.

26 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mercedes,

Thank you for your lovely review!

We’re so pleased to hear you’re happy with the quality of your bespoke divan base and that it was made to perfectly fit your space.

It’s great to know our team could help coordinate delivery at a time that suited you as well.

We really appreciate your feedback and hope you enjoy your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Maurice,

Thank you for your kind review! We’re so pleased to hear you found the service very good.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Really helpful staff in store in…

Really helpful staff in store in Portrack. Delivered bed on the date we chose and set it up for us and removed all the packaging.

8 April 2026
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Reply from Linthorpe Beds

Hi Sarah,

Thank you for your great review!

We’re so pleased to hear our team in Portrack were really helpful and that everything went smoothly with delivery on your chosen date.

It’s great to know the bed was set up for you and all the packaging taken away — just as it should be.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful delivery team

Very helpful delivery team - mattress very comfortable

7 April 2026
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Reply from Linthorpe Beds

Hi Jackie,

Thank you for your kind review!

We’re so pleased to hear our delivery team were helpful and that you’re finding your mattress very comfortable.

We really appreciate your feedback and hope you enjoy many great nights’ sleep!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

No dodgy sales people

No dodgy sales people or pushy sales patter. Just solid answers to your questions and good buying advice

6 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jason,

Thank you for your great review!

We’re really pleased to hear you appreciated our straightforward, no-pressure approach and found the advice helpful and honest.

That’s exactly the experience we aim to provide, so your feedback means a lot to us. Thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Your staff were very helpful I would…

Your staff were very helpful I would come and shop with you again

6 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Anne,

Thank you for your kind review!

We’re so pleased to hear our team were helpful and that you’d choose to shop with us again — that really means a lot.

We look forward to welcoming you back in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Quick service with great advice.

Quick service with great advice.
Arrived 2 weeks early prevented me sleeping on the floor

6 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your great review!

We’re so pleased to hear you received quick service and helpful advice, and that your order arrived earlier than expected — especially when you needed it!

We really appreciate your feedback and hope you enjoy many comfortable nights ahead.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

The staff were very helpfull and…

The staff were very helpfull and knowlageable. The delivary guys were outstanding very helpfull

6 April 2026
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Reply from Linthorpe Beds

Hi Sheridean,

Thank you for your lovely review!

We’re so pleased to hear you found our team helpful and knowledgeable, and that our delivery team went above and beyond.

We really appreciate your feedback — thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Brilliant customer service from Olivia

Brilliant customer service from Olivia, great range to choose from, just bought a fantastic bed! Thank you

26 April 2026
Unprompted review
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Reply from Linthorpe Beds

Hi Stephen,

Thank you for your fantastic review!

We’re delighted to hear Olivia provided brilliant customer service and that you were pleased with the range available.

It’s great to know you’ve found a fantastic bed — we hope you enjoy many comfortable nights ahead!

Thank you again for your kind words.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Item Deliverd ahead of estimated…

Item Deliverd ahead of estimated delivery

4 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your great review! We’re so pleased to hear your item was delivered ahead of the estimated time.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent Service

This is our second purchase from Linthorpe beds in Stockton. From the very helpful Sales staff, to the delivery guys, everything was top notch. Matress ordered Wednesday pm and delivered Friday am. Regular updates provided throughout. Excellent service all-round

24 April 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Howard,

Thank you so much for your wonderful review and for choosing Linthorpe Beds again!

We’re delighted to hear everything was top notch from our sales team through to delivery. It’s great to know your mattress arrived so quickly and that you felt well informed with regular updates along the way.

Your continued support really means a lot to us, and we’re so pleased you had another excellent experience. Thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great experience with great advice and…

Great experience with great advice and knowledge

3 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Darren,

Thank you for your kind review! We’re so pleased to hear you had a great experience and found our advice and knowledge helpful.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Just great!

From initially walking into the Darlington store, to the delivery date of our new Ottoman bed, it was so easy.
The salesman was helpful and knowledgeable, nothing was too much trouble.
These beds are not the cheapest on the market, but the quality is top tier, worth paying that bit more for. You get what you pay for.
Everything was done quickly and delivery was in about a week. The delivery men were respectful, helpful and professional.
We are very happy with our purchase.

13 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mackenzie,

Thank you so much for your wonderful and detailed review!

We’re delighted to hear your experience was smooth and easy from your visit to our Darlington store right through to delivery. It’s great to know our team were helpful, knowledgeable, and made the whole process stress-free.

We really appreciate your comments about the quality — we truly believe in offering products that are built to last, so it’s fantastic to hear you feel it was worth the investment.

It’s also lovely to know our delivery team made a positive impression with their professionalism and care.

Thank you again for your kind words — we’re so pleased you’re happy with your purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Agent so helpful and knowledgeable…

Agent so helpful and knowledgeable about beds and directed us to get the perfect bed. Delivery was perfect too. Could not ask for better service. Thank you so much

31 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Gillian,

Thank you for your wonderful review!

We’re delighted to hear our team were so helpful and knowledgeable in guiding you to the perfect bed, and that everything went smoothly with delivery too.

Thank you again for your kind words!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Friendly, attentive and reliable…

From the moment we arrived in the store, to the moment of delivery, linthorpe beds have been fantastic.

I was one of the most fussiest people to deal with and nothing at all was a problem. They were really friendly people. The staff in the store had a good chat, let us try out several beds and even made a deal on a frame and mattress that we found comfortable.

The delivery service was brilliant. The gents constructed the bed within 15 minutes and took any packaging etc with them

Just really think they are a fantastic company and would use again!

19 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Andrew,

Thank you so much for your fantastic and detailed review!

We’re delighted to hear you had such a positive experience from the moment you arrived in store right through to delivery. It’s great to know our team made you feel comfortable, gave you plenty of time to try different options, and helped you find the perfect bed and mattress.

We’re especially pleased that our delivery team made a great impression by setting everything up quickly and taking all the packaging away.

Your kind words really mean a lot to us, and we’re so glad you’d choose us again. Thank you for your support!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

What a great company!

Very pleased with our purchase of two mattresses. Craig and Sue couldn’t have been more helpful in sorting out delivery issues with the courier. Superb service from Linthorpe Beds!

2 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Darren,

Thank you for your wonderful review!

We’re so pleased to hear you’re happy with your two mattresses and that Craig and Sue were able to help resolve the delivery issues so effectively.

We’ll be sure to pass on your kind words to them — they’ll be delighted to hear your feedback.

Thank you again for your support and for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Fantastic customer service

Great customer service when purchasing, we felt that we were not pressured into buying. Delivered when promised. Men delivering, were knowledgeable, polite and quick.

2 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Joe,

Thank you for your great review!

We’re so pleased to hear you felt comfortable and not pressured during your purchase — that’s exactly the experience we aim to provide.

It’s also great to know your delivery arrived as promised and that our team were knowledgeable, polite, and efficient.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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