Linthorpe Beds Reviews 

1,744
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 726 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, contributing to an excellent overall service experience from start to finish. Many are very satisfied with the product quality, finding items comfortable, supportive, and well-suited to their needs, complemented by an efficient and professional delivery service. However, some customers also noted concerns regarding product quality, mentioning items that were faulty, did not match the display model, or arrived with minor damage.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers consistently note positive experiences with product, praising the good solid quality and comfort of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Service

Clients share positive opinions on service, with many reviewers describing it as stellar and brilliant from... See more

Quality

Reviewers mention positive feedback about quality, with many praising the solid construction and comfort of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales guy (sorry, forgot his name) was brilliant. Went in wanting to come away with a bed and the whole thing took less than an hour. Came away happy and satisfied. Delivery was very accommodatin... See more

Company replied

Rated 5 out of 5 stars

I chose this mattress as I'd seen this make in a store and was impressed at the time for comfort and specifications. I did not hesitate to go for it without trying out and was not disappointed. Very... See more

Company replied

Rated 5 out of 5 stars

Went to view the range of mattresses and we were met with friendly staff members, no pushy sales pitch but advice given and the decision we made was ours rather than being pushed into buying something... See more

Company replied

Rated 5 out of 5 stars

A good experience throughout the purchase of my new bed. Delivery efficient and men were careful of recent decoration as they carried the bed up to the room. A great after care; when there was an... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

Linthorpe Beds logo Sleepeezee logo Sleepsoul logo Baker and Wells logo Hypnos logo Silentnight logo

Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ We deliver nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,744)

711 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

Warm greeting on entering the shop, excellent guidance from Kalim and clear information regarding purchase, delivery, etc.

26 June 2026
Rated 4 out of 5 stars

Staff instore very helpfull

Staff instore very helpfull, when the bed was delivered the drivers were also very helpfull

25 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Suzanne,

Thank you for your lovely review!

We’re delighted to hear that both our in-store team and our delivery drivers were so helpful throughout your experience.

Providing excellent customer service from the moment you visit our showroom through to the delivery of your new bed is something we take great pride in, so it’s wonderful to know this was reflected in your experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service by all

Before purchasing i rang and spoke to a lovely young man who gave me lots of information and answers to the questions i asked and on this i felt assured. I then purchased the item on line and we were kept upto date with the delivery process from the minute i ordered to the actual delivery. The two guys that delivered the item were also very helpful and friendly. The whole process and service was excellent.

24 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Dawn,

Thank you for your wonderful review!

We’re delighted to hear that your experience with Linthorpe Beds was excellent from start to finish. It’s great to know our team member was able to answer all of your questions over the phone, giving you the confidence to place your order online.

We’re also pleased that you found our delivery updates helpful and that you felt well informed throughout the entire process.

It’s wonderful to hear our delivery team were friendly and helpful too, helping to make your experience as smooth and hassle-free as possible.

Thank you for taking the time to share your kind feedback and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Fab customer service here in…

Fab customer service here in particular Craig who was super helpful throughout, from my initial query through to dealing with a problem when the bed was delivered. Headboard arrived damaged (not their fault) and we had a replacement 24hrs later. The bed is great quality and a decent price. I highly recommend Linthorpe - buy with confidence.

9 May 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Adele,

Thank you for your fantastic review!

We’re delighted to hear that Craig provided such excellent customer service from your initial enquiry right through to resolving the issue after delivery. We’ll be sure to pass on your kind words to him.

We’re sorry that your headboard arrived damaged, but we’re pleased we were able to arrange a replacement within 24 hours. While issues like this can occasionally happen in transit, we always aim to put things right as quickly as possible.

It’s wonderful to know you’re pleased with the quality of your new bed and that you found it to be great value for money.

Thank you for your recommendation and for your confidence in Linthorpe Beds. Your support means a great deal to us, and we hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great product highly recommended very…

Great product highly recommended very quick delivery and was so easy to order and the quality is to a very high standard.

24 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Kevin,

Thank you for your fantastic review!

We’re delighted to hear you’re so pleased with your purchase and that you found the ordering process quick and easy.

It’s wonderful to know your order was delivered promptly and that you’re impressed with the high quality of the product.

Thank you for your recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your purchase for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

The salesman was excellent and gave us…

The salesman was excellent and gave us time to check other stores and then came back to purchase the bed no hassle or hard selling

21 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Joyce,

Thank you for your fantastic review!

We’re delighted to hear that our salesperson gave you the time and space to explore your options without any pressure. We believe choosing a new bed is an important decision, and our aim is to provide honest advice while allowing our customers to make the choice that’s right for them.

It’s wonderful to know you felt comfortable returning to purchase your bed and that you appreciated our no hard-sell approach.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Good information and this is the…

Good information and this is the second time l have used linthorpe

23 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Linda,

Thank you for your lovely review!

We’re delighted to hear you found the information and advice helpful, and we’re especially grateful that you chose to shop with Linthorpe Beds for a second time.

Repeat customers are the greatest compliment we can receive, and we truly appreciate your continued trust and support.

Thank you for choosing Linthorpe Beds again. We look forward to helping you whenever you need us in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

First class service

First class service, from meeting Craig who was amazing, helping me choose the right mattress. NO hard sale. Very comfortable feeling you are in the right store choosing a bed that you will be sleeping on for a long time. Comfort, Price is so important to everyone.
Fantastic staff from the store to the delivery. OUTSTANDING.

12 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Gail,

Thank you for your fantastic review!

We’re absolutely delighted to hear you received first-class service from start to finish. It’s wonderful to know that Craig made such a positive impression, helping you choose the right mattress with expert advice and a genuine no-pressure approach.

Choosing a bed is an important investment, and we believe every customer should feel comfortable, informed, and confident in their decision. We’re so pleased that this was reflected in your experience.

It’s also fantastic to hear that our delivery team continued that high level of service. We’ll be sure to pass your kind words on to Craig and the rest of the team.

Thank you for your amazing feedback and for choosing Linthorpe Beds.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

enough notice

They gave me enough notice to arrange someone to be there, also put the beds together

8 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Joanne,

Thank you for your lovely review!

We’re delighted to hear that we gave you plenty of notice before delivery, making it easy for you to arrange for someone to be there.

It’s also great to know our delivery team assembled your beds for you, helping to make the whole process as convenient and hassle-free as possible.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent customer service in store and…

Excellent customer service in store and fast delivery, on the day convent to us. Delivery drivers, excellent. Have been shopping here for years and won’t go anywhere else.

20 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Catherine,

Thank you for your fantastic review!

We’re delighted to hear you received excellent customer service in-store and that we were able to arrange a fast delivery on a day that was convenient for you.

It’s also wonderful to know our delivery team provided excellent service and helped make the whole experience a positive one.

We’re especially grateful for your continued loyalty over the years. Knowing that you won’t go anywhere else for your beds means the world to us and is the highest compliment we could receive.

Thank you for choosing Linthorpe Beds. We look forward to helping you again for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Paul was great as usual

Paul was great as usual. Gave me good advice and listened to what I required. Always get my beds from here and Paul is always really helpful. Thanks again. Helen

11 July 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Thank you for your lovely review, Helen. We're so pleased to hear that Paul was able to offer helpful advice and take the time to understand exactly what you were looking for. It means a lot that you continue to choose us whenever you need a new bed. I'll be sure to pass your kind words on to Paul. Thanks again for your continued support!

Elliott @ Linthorpe Beds

Rated 5 out of 5 stars

Excellent service and very helpful and…

Excellent service and very helpful and polite delivery men.

18 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Thank you for your kind review. We're delighted to hear that you received excellent service and found our delivery team helpful and polite. We'll be sure to pass your lovely comments on to them.

Kind Regards,
Elliott @ Linthorpe Beds

Rated 4 out of 5 stars

Good solid quality bed

Good solid quality bed
Okay to put together ideally needs 2 people to save struggling.

19 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Norbert,

Thank you for your great review!

We’re delighted to hear you’re pleased with the quality of your new bed and that you found it to be solid and well made.

Thank you also for your helpful feedback regarding assembly. As with many bed frames, having two people to assemble it can certainly make the process easier and more straightforward.

We appreciate you taking the time to share your experience, and thank you for choosing Linthorpe Beds. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

The company was very friendly and…

The company was very friendly and helpful and careful. All the boxes was taken away.
Would definitely recommend.

18 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Thank you for your lovely review! We're so pleased to hear that our team was friendly, helpful and took care of everything, including taking away all the packaging. We really appreciate your recommendation and your support for our family-run business.

We hope you enjoy your new bed and look forward to seeing you again in the future!

Kind Regards,
Elliott @ Linthorpe Beds

Rated 5 out of 5 stars

Great customer service

Great customer service

17 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Thank you for the lovely review! We're really pleased to hear that you had a great experience with our team. As a family-run business, we always aim to give every customer the best service possible, so your feedback means a lot to us.

Kind Regards,
Elliott @ Linthorpe Beds

Rated 5 out of 5 stars

I have been buying beds from them for…

I have been buying beds from them for years.

16 June 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Graham,

Thank you for your wonderful review!

We’re incredibly grateful for your continued loyalty over the years. It means so much to us that you have chosen Linthorpe Beds time and time again.

Building long-term relationships with our customers is something we’re very proud of, and your continued support is the highest compliment we could receive.

Thank you for choosing Linthorpe Beds over the years. We look forward to helping you again whenever you need us!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Extra guest bed matteress…

I chose this mattress as I'd seen this make in a store and was impressed at the time for comfort and specifications. I did not hesitate to go for it without trying out and was not disappointed. Very comfy and supportive. Suited our needs.
Purchase followed up with phone call and delivery as stated. 2 men put in place for us

19 May 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Isobel,

Thank you for your wonderful review!

We’re delighted to hear that your new mattress has lived up to your expectations and that you’re finding it both comfortable and supportive. It’s great to know you were confident in your choice and that it has proved to be the perfect fit for your needs.

We’re also pleased that you were happy with our communication throughout the purchase process and that our delivery team placed the mattress exactly where you wanted it.

Thank you for choosing Linthorpe Beds and for taking the time to share your experience. We hope you enjoy many years of comfortable and restful sleep!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great service lovely staff

Poped to linthorpe beds today to look at bed paul think he was called was very knowlageable regarding choosing bed really nice guy nit cheap but then bed was top notch and investment wont be disturbed sleeping inbthis mattress carnt fault linphorpe beds great customer support thankyou so much

5 July 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Thomas,

Thank you for your fantastic review!

We’re delighted to hear you had such a positive experience when visiting our showroom. It’s wonderful to know that Paul provided knowledgeable advice and helped you choose the right bed for your needs.

A quality bed is a long-term investment, so we’re pleased you recognised the value in choosing a product that will provide years of comfortable, restful sleep. We’re confident you’ll enjoy your new mattress for many nights to come.

Your kind words about our customer support mean a great deal to us, and we’ll be sure to pass your compliments on to Paul.

Thank you for choosing Linthorpe Beds, and we truly appreciate your support!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look