Great Service.Kept upto date throughout.From ordering to delivery,very professional On delivery day,able to constantly track and driver rang when near.Took care and courteous also respected property.O... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fantastic! Headboard is high quality at a very reasonable price. The material we wanted was out of stock (confirmed after we placed the order) but customer services offered us a close alternative or t... See more
Company replied
Another great experience with Divan Base Direct. This is our second purchase. Quality is great and easy to put together and fantastic value. The whole process of ordering and delivery is very easy... See more
Company replied
I’m genuinely impressed with the Artisan Side Lift Ottoman Storage Divan Bed. It looks stunning, feels very sturdy, and the storage space is super practical. The fabric finish gives it a really pre... See more
Company replied
Company details
About Divan Base Direct
Written by the company
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Contact info
69 New Town Row, B6 4HL, Birmingham, United Kingdom
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4.6
Excellent
6K reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The superior buld strength version of…
The superior buld strength version of their ottaman bed base is well worth the small premium.
17 April 2026
Ordered and delivered quickly ordered…
Ordered and delivered quickly ordered from this company in the past and was pleased with the bed bases I received back then so hopefully this base will be as good them
13 April 2026
Beautiful Headboard
Got a headboard from here and it’s lovely quality. Colour matched the pics online which I was worried about but all turned out perfect
14 April 2026
Mattress fixed my sleep
Haven’t had a mattress that has been this good in a very long time. Recommend them highly
13 April 2026
Reply from Divan Base Direct
Hi Umesha,
Thank you for your great feedback. We’re thrilled to hear you’re so pleased with your mattress and that it’s one of the best you’ve had in a long time. We really appreciate your recommendation.
Kind Regards,
Divan Base Direct Team
Reply from Divan Base Direct
Hi Janet,
Thank you for your kind words. We’re delighted to hear you’re happy with your bed and that our customer service met your expectations.
Kind Regards,
Divan Base Direct Team
Absolutely shocking
Absolutely shocking. Delivered broken, damaged, i paid for reinforced and it has none.
So cheap and lightweight i carried it upstairs alone. Cheap plastic feet supplied without rubber bottoms.
Corner of materials baggy, stitching terrible quality. Quite honestly my worst purchase yet
Anyone who wishes to see inside and images of what was received please contact me.
10 March 2026
Unprompted review
Reply from Divan Base Direct
Hi Adam,
We’re sorry to read your comments, as this doesn’t sound typical of our products or service.
We’re unable to locate any contact from you regarding these concerns, and we’re always happy to help when issues are raised directly so they can be looked into properly.
In terms of delivery, no issues were noted at the time, which is usually when any concerns can be identified and addressed quickly.
The reinforced option relates to additional support within the base of the bed, which isn’t externally visible. All of our beds are manufactured using solid timber and are designed to be both durable and practical for handling and assembly.
The feet supplied are standard and include floor protection, and are consistent with what is commonly used across similar products.
All of our items are hand-finished and checked prior to dispatch. As we haven’t been provided with any images or further details, it’s difficult to comment specifically on the points raised.
We’ve been trading for over 15 years and process a high volume of orders each week, and situations like this are very uncommon.
If you would like us to review this for you, please feel free to get in touch with your order details and we’ll be happy to assist further.
Kind Regards
Divan Base Direct Team
Excellent
Excellent, prompt service. A fabric sample reached me 24hrs after my request and the headboard that I ordered arrived very quickly. The quality was excellent and the fabric was exactly what I wanted.
16 March 2026
Unprompted review
Reply from Divan Base Direct
Hi Julia,
Thank you for your wonderful feedback. We’re pleased to hear the fabric sample reached you quickly and that you’re happy with the quality and style of your headboard. It’s great to know everything met your expectations.
Kind Regards,
Divan Base Direct Team
Great service
Good choice of products, easy ordering service, clear timelines for delivery and excellent communication to confirm delivery date and time slot. Also very happy with the service provided by the delivery and collection contractors
14 March 2026
Reply from Divan Base Direct
Hi Jayne,
Thank you for your kind feedback. We’re delighted to hear you found our product range, ordering process, and communication clear and efficient. It’s also great to know our delivery team provided excellent service. We truly appreciate your support.
Kind Regards,
Divan Base Direct Team
The website was easy to use with…
The website was easy to use with accurate product information. They bed and mattress seem well made and arrived in under a fortnight
24 March 2026
Reply from Divan Base Direct
Hi Ben,
Thank you for your feedback! We're pleased to hear you found our website easy to use and that your bed and mattress arrived quickly. It’s great to know you’re happy with the quality too.
Kind Regards,
Divan Base Direct Team
Points to think about if self assembling.
Once assembled (by us) we were very pleased with the colour and quality. It fits our King size mattress perfectly. The drawers are spacious and come ready made up and in place.
We chose self assembly because we considered the prices quoted for assembly and even removing the thick plastic 'bags' and disposal of same to be on the pricy side.
The only snag we had was trying to fit the bars provided for fitting the bases together. Even with the metal clips provided to hold the two bases together whilst doing this kept dropping out. We got round this by actually screwing the bases together which has solved the problem and is working perfectly.
Overall a good product and recommended.
10 March 2026
Reply from Divan Base Direct
Hi Marianne,
Thank you for your detailed feedback. We're delighted to hear you're pleased with the colour, quality, and storage of your divan, and that it fits perfectly. We also appreciate your comments regarding the assembly process and fittings and will be reviewed by our team. We're glad you found a solution and that everything is now working well.
Kind Regards,
Divan Base Direct Team
Fantastic
Fantastic! Headboard is high quality at a very reasonable price. The material we wanted was out of stock (confirmed after we placed the order) but customer services offered us a close alternative or to wait. We chose to wait until the fabric was back in stock and they kept us updated along the way. Highly recommend for customer service, value for money and the premium product itself. Delivery smooth, too.
17 March 2026
Reply from Divan Base Direct
Hi Nikki,
Thank you for your fantastic feedback! We're delighted to hear you’re happy with the quality of your headboard and that our team kept you well informed throughout. It’s great to know you found value in both our service and product, and that delivery went smoothly.
Kind Regards,
Divan Base Direct Team
Bed fine but wouldn’t buy again
Bed is good though messily made, which considering I paid extra for the better quality one is annoying. It arrived in filthy plastic which the delivery guys smeared all over my new carpets and walls, and is marked. I noted this when signing to receive it as asked, but had heard nothing from the company since.
Be aware the beds come with no build instructions, and take the maximum amount of time to make as is advertised.
All in all, wouldn’t order again.
20 March 2026
Reply from Divan Base Direct
Hi Sarah,
We were sorry to read about the damage caused during delivery and we apologise that this happened. We do want to mention that this is the first we are hearing about it, and we wish you had been able to reach out to us directly as we would have been more than happy to step in and assist you with a formal property damage claim with our delivery partner.
We have proactively reached out to you directly and we hope that shows how seriously we take our customers' experience. Please do get in touch with us and we will do everything we can to help from here.
Kind Regards,
Divan Base Direct Team
A warning before you buy
Update: In response to what the company claim in their reply to this review - it was definitely Divan Base Direct. Their denial and refusal to take responsibility is typical of the dishonest way they operate.
The mattress we received differed considerably from the mattress pictured on the website.
Even the materials described on the mattress itself differ from the website description.
The company just fudged and denied - and communication was slow, vague, and at times disingenuous.
They insisted that the internal materials were the same - presumably safe in the knowledge that the only way for us to test this was to slice open the mattress.
Our efforts to arrange a refund were met with a demand for a 50% cancellation fee and a £60 collection charge.
Tired of the company’s attitude - and without a mattress - we accepted our bad decision and started using the product that was delivered.
The mattress that we now have has already started sinking - and in our opinion doesn’t appear to be of good quality at all.
We deeply regret this purchase.
22 January 2026
Unprompted review
Reply from Divan Base Direct
Hi Richard,
UPDATE: I am sorry Richard but we sell 100s of beds and mattresses a week. You have not provided us with anything to go by: no order number, no email address, or even a postcode. If you can send these over, we would be able to help.
We’re unable to locate any order under your details.
It appears that some of the points mentioned may relate to a different business, so it’s possible this review has been posted in error?
If you do need any assistance with a new mattress, please don’t hesitate to get in touch. We’d be happy to help.
Kind Regards,
Divan Base Direct Team
Excellent communication and delivery
Excellent communication and delivery. Mattress perfect, supportive and so comfy. Unbelievable value for money.
13 March 2026
Reply from Divan Base Direct
Hi Jane,
Thank you for your kind review! We’re so pleased you’re happy with your mattress and that you found our service excellent as well as the communication.
Kind Regards,
Divan Base Direct Team
Bad delivery
Happy with the bed, looks really good. But had issues with the delivery - damage to carpet and light fittings. Have given this feedback to the delivery company and emailed them with details but no response.
9 March 2026
Reply from Divan Base Direct
Hi Stefan, we are so pleased to hear you are happy with the bed!
We were sorry to read about the damage caused during delivery and we apologise that this happened. We do want to mention that this is the first we are hearing about it, and we wish you had been able to reach out to us directly as we would have been more than happy to step in and assist you with a formal property damage claim with our delivery partner.
We have proactively reached out to you directly and we hope that shows how seriously we take our customers' experience. Please do get in touch with us and we will do everything we can to help from here.
Kind Regards,
Divan Base Direct Team
Fantastic beds and also great customer…
Fantastic beds and also great customer service
Very knowledgeable and helped me choose the right product
I am an Airbnb host and the feedback on the beds has been great
12 March 2026
Reply from Divan Base Direct
Hi Joseph,
Thank you for your kind review. We’re really pleased to hear you’re happy with the beds and the service you received from our team. It’s also great to know your Airbnb guests are enjoying them too.
Kind Regards
Divan Base Direct Team
I’m genuinely impressed with the…
I’m genuinely impressed with the Artisan Side Lift Ottoman Storage Divan Bed. It looks stunning, feels very sturdy, and the storage space is super practical. The fabric finish gives it a really premium touch — it honestly makes the whole bedroom look better.
And I have to say, the customer support was amazing! They guided me through every step and made everything so easy and smooth. It’s rare to find such helpful and friendly service these days.
Great product, great team — I’m very happy with my purchase! 😊
12 March 2026
Reply from Divan Base Direct
Hi Soyeb,
Thank you for your wonderful review. We’re delighted to hear you’re impressed with the Artisan Side Lift Ottoman Storage Divan Bed and that you’re enjoying the quality, design, and storage space. It’s also great to know our team was able to make the process smooth and helpful for you. We truly appreciate your kind words.
Kind Regards
Divan Base Direct Team
Lovely bed
Lovely bed, great communication from start to finish. Would highly recommend.
10 March 2026
Reply from Divan Base Direct
Hi Sharon,
Thank you for your kind review. We’re delighted to hear you’re happy with your bed and that our communication throughout the process met your expectations. We really appreciate your recommendation.
Kind Regards
Divan Base Direct Team
Great Beds Great Service
Having placed an order with another online company that went into liquidation before I received my order I was naturally hesitant not to have the same experience again, but after talking to a helpful gentleman from Divan Base Direct I felt confident my new purchase would be delivered without any issues. I ordered two small ottoman bases which arrived on time and very well packaged. The beds themselves far exceeded my expectations and were extremely well made, in fact I have another ottoman base which was delivered previously from a well known high street store which isn’t as good as the ones from Divan Base Direct. I would have no hesitation in returning to order another bed and can highly recommend this online company.
6 March 2026
Reply from Divan Base Direct
Hi Sarah,
Thank you for sharing your experience. We’re really pleased to hear our team was able to reassure you and that your order arrived on time and well packaged. It’s great to know the ottoman bases exceeded your expectations and that you’re happy with the quality. We truly appreciate your recommendation and look forward to helping you again in the future.
Kind Regards
Divan Base Direct Team
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