Life on Ice Ltd Reviews 

125
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

There are a few options so choosing a courier was quite difficult initially! However, Bob and his team put our minds at ease from the moment of we got in touch and kept us updated throug Whatsapp thro... See more

Rated 5 out of 5 stars

Excellent service, extremely good communication and made it an easy process. Took the stress and worry out of it for me. I had more communication from Bob than from the 2 clinics I was import/exportin... See more

Rated 5 out of 5 stars

Bob stepped in at late notice to help us with our transfer when our previous arrangement broke down. He was responsive and clear in his communications (telephone, text, email) including all the necess... See more

Rated 5 out of 5 stars

We used Life on Ice to transport sperm from London to Birmingham, Bob was fantastic throughout keeping us updated & dealing with the hospitals at either end. Even a last minute potential change of de... See more

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Company details

  1. Courier and Delivery Service
  2. also in
  3. Medical Group
  4. Refrigerated Transport Service

Information provided by various external sources

We offer a hand carry courier service for frozen sperm, eggs and embryos.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

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4.9

All reviews

(125)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and efficient

Life On Ice recently transferred our embryos from London to Glasgow. Bob’s communication was clear and professional and he liaised with the clinics on our behalf to arrange the transfer as soon as possible. We received a message from their courier at pick up, midpoint and at delivery. Upon request Bob also provided a summary of hourly temperature data during the travel for our reassurance. Life on Ice was also by far the most competitive company price wise for hand delivered service provided. Would 100% recommend.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free and reliable

Prompt, clear and friendly communication. Bob was caring and we felt safe using their Life on Ice transport service. After lots of searching and looking at different transport companies, the positive reviews helped us choose Life on Ice and I am glad we did. Bob made the whole process very stress-free!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

We used Life On Ice to move our embryos…

We used Life On Ice to move our embryos from Cardiff to Oxford. Excellent service from initial enquiry email to the relocation date. We were kept in the loop during every stage which I really appreciated. We had our full trust in Bob and his team and they didn’t disappoint. We knew our embryos would be well looked after. Would definitely use again. Thank you very much.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish!

We recently used 'Life On Ice' to relocate our embryos from London to Manchester. Absolutely amazing service, fantastic communication, Bob was always on hand to answer any questions we had and kept at us informed and reassured throughout the process.

Would highly recommend, excellent service!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

From the first email to Bob to the completion of the move everything has been smooth and stress free. Bob always responded to every question and showed a huge deal of compassion, empathy and understanding and we felt completely reassured by him. Move went well and would recommend Bob and Life on Ice to anyone looking for a courier who cares

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Life on Ice

Great experience with Life on Ice. Bob was very quick as responding and kept us up to date at each stage of what was going on. He took the time to reassure us and helped to bridge the communication gap between us and the clinics.
Wouldn’t hesitate to recommend them and we were both really happy with the service provided. Thank you so much for helping us with our IVF journey.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Best customer experience with Bob at Life on Ice

Had the best experience with Bob at Life on Ice recently. Bob made us feel at ease throught start to finish and kept us informed in each step by email and text. We really felt that we were in safe hands and didnt worry about the transportation at all. I would definitely recommend Bob's company to family and friends who are going through similar experience with IVF and if we did ever have to use this again i would definitely be contacting Bob. Thanks so much for being part of our IVF journey.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and done with care

Very professional and made me feel reassured that they would take care of my embryo. Hope to not have to use them again but if I did, I would return to them. Thanks Bob for making it so stress free.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. We were really impressed by the professionalism and personal human touch they provided for a highly emotive and incredibly important courier service. We felt it was worth the extra money and would highly recommend them to others.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Bob and his team were excellent from start to finish. Bob was quick to get back to us with a quote and demonstrated with every detail of that initial communication Life on Ice’s highly professional approach. Bob and his team lived up to expectations, keeping us informed and reassured throughout the whole process. Highly recommended.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Bob and the team were nothing but amazing. So effcient and quick to respond and I can happily say transported our Embryos within a tight deadline and most importantly, safely!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, professional and given full peace of mind. This was a rushed transport and I was worried we wouldn’t meet our transfer window but Bob and the team were fantastic. Would highly recommend.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Best courier for precious cargo

We contacted quite a few companies to transfer our frozen embryo from London to Nottingham. Life On Ice was by far the most competitive quote we had for a hand carry service. We felt that we could really trust Bob to look after our precious cargo and he was very responsive to our communication from the get go. The transfer went smoothly and efficiently.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

All round great service

Bob offered a competitive quote and the positive reviews were reassuring when it can be a daunting and unfamiliar process. Bob worked quickly with me and both clinics (completing paperwork etc) to arrange a transfer date, and updated me via text when the transfer was complete. The service also felt very personable. So other than choosing a courier, the rest of the process required little of me which was a welcome relief. I would recommend Life on Ice to others. Thank you Bob.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

The best courier by far!! 5 Stars well deserved.

We recently had to have samples brought up from London to Edinburgh. Having looked at several couriers, their services, and costs. Life on Ice were the top choice. From the initial contact through to completion of the sample transfer, we were kept well informed of every step of the way. They made our lives easy and put us at ease. I highly recommend them to anyone who requires samples transferred.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and reassuring service - stressfree

Life on Ice made the transfer of my frozen eggs across the country a seamless experience. I was worried before I started the process but Bob took the stress out of every stage so that by the time the day came round I was barely worried about it. Once the consents were all signed Life on Ice handled everything and Bob updated me at each step. I was so reassured by their regular emails and they answered any questions I had. He let me know as soon as they arrived safely so I wasn't left wondering for hours. Overall such a smooth service and would definitely recommend.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

The best choice to move our precious cargo

From a daunting experience of choosing a courier to transport our embryos between clinics, Life on Ice stood out as not the cheapest but certainly the most reliable. From our initial enquiry we had immediate straight forward communications with Bob which made us feel confident in our choice of courier. We were kept up to date with the progress and when we needed to do our part to ensure a smooth and safe transportation. Definitely value for money and peace of mind using Life on Ice. Thanks to Bob and the team at Life in Ice.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional, kind, seamless service

Life on ice provided us with an excellent, seamless, worry free service in transporting our embryos from Oxford to Sheffield. Bob provided detailed and comprehensive answers to all the questions we asked him when we trying to understand the process. He always responded promptly when I emailed him, but we never felt pressured to rush to a decision when we were shopping around for a courier. Their price is very competitive with other couriers and they provide a complete service with very high standards. We are really happy that we chose them for the process. Thank you.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and efficient service

We used Bob to transfer our embryo from Glasgow to South Wales and could not have been happier with the service. We received quotes from a few different companies, Bob was not the cheapest but not the most expensive and after reading his reviews, that made my mind up. The transfer was completed with no issues. Thank you

30 January 2024
Unprompted review

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