Lamont Estates LimitedReviews 

758
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many appreciating the smooth process and clear communication throughout their tenancy or property management. Reviewers highlight the quick response times and efficient handling of queries and issues, contributing to a stress-free user experience. However, some people were dissatisfied with the time it took to resolve maintenance issues, occasionally requiring multiple follow-ups.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, supportive, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpful, supportive, and... See more

Response time

People report positive experiences with response times, with many reviewers praising the prompt replies and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

User experience

Users describe positive interactions with the user experience, often highlighting a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Rose is the new property manager at Parkwood Court, a property managed by Lamont Estates. Our experience with David has been excellent. He is very prompt and very customer focused. He addresse... See more

Rated 5 out of 5 stars

I have had a really positive experience so far renting with lamont. Gemma went above and beyond with helping me view properties and was sensitive to my hectic work schedule. She was flexible and helpe... See more

Rated 5 out of 5 stars

I have a good experience renting agency Lamont Estates through Joe Firth. He is a professional, friendly, quick to respond and genuinely care about tenants. Always kept me updated. Made whole renti... See more

Rated 5 out of 5 stars

Lamont Estates have been wonderful throughout my whole period of renting. Over the past years, I’ve had different property managers, all of which have been great. A special shoutout to Naser though, w... See more


Company details

  1. Real Estate Rental Agency
  2. Asset Manager Service
  3. Property Investment
  4. Property Management Company
  5. Real Estate Agency

About Lamont Estates Limited

Written by the company

L&CO, a leading estate agency in the Midlands, offer a range of services to help you through every step of your property investment process.

Whether you are interested in buying a property, selling a property, letting a property or are considering investing in a buy-to-let property you will benefit from the expertise of our highly experienced and professional team.

Our aim is to provide painless and straightforward asset growth, working hard to maximise the return on investment. L&CO, working with Prosperity, have created an exclusive investor rental assurance package. With a proven track record, we provide painless and straightforward asset growth, which maximises the return on your investment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(758)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Choose Joe Firth

My agent is Joe and he is always approachable, quick to respond, understanding and sympathetic. He manages two of my properties and whilst things can be challenging, I know I have Joe to rely on. I have really grown to appreciate his hard work and dedication.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and wonderful staff.

We had a very positive experience when renting through Lamont, we are especially grateful to Naser our property manager who was incredibly receptive when we raised queries and concerns with him.

I would recommend Lamont to others because of this!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I can recommend Gemma

I can recommend Gemma, she took care of my renting apartment, it was very quick all the process and to be honest I needed to be quick so it helped. Gemma very helpful with my questions and prompt answers. I can recommend as they are very professional. You will be in good hands 🙌

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Mark Scandrett from Lamont was a joy…

Mark Scandrett from Lamont was a joy and breathe of fresh air. He showed me around the apartment and answered all of my questions. If there were any issues, he provided solutions. A really nice experience.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

David provided great service

David provided great service, he is patient and very professional, I really happy to communicate with him. And finally I rented my favorite apartment. Thanks

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Swift, helpful and understanding

Swift, helpful and understanding. I've rented through Lamont on two separats occasions and have been satisfied with how they operate. David facilitated a smooth process
for my recent tenancy and any questions I had. A few initial maintenance issues around appliances have also been very quickly resolved. Tas has also been available and supportive of queries/issues now and in my previous experience. Overall, they are very good communicators.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Very well managed tenant changeover

I recently worked with Samuel F at Lamont & Co during a tenant changeover at my property, and I was very impressed with the way he handled everything.

He was professional, prompt, clear in his communication, and consistent with updates throughout. He kept me informed on the tenancy progress, dealt with queries properly, and resolved a separate inventory issue efficiently and calmly.

What stood out most was that he inspired confidence and made the whole process feel much more manageable. I really appreciated his help.

Thank you so much, Samuel - it was a pleasure working with you.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

been with Lamont for a few years now

been with Lamont for a few years now. As UK passport holder living abroad they provide great peace of mind for our properties that they manage. Recent interactions with Gemma Burkett and previously with Kam Sandhu have been great.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great agency

Me & my partner were looking for a new home for ourselves and our daughter. Stumbled across an apartment advertised by Lamont and was immediately interested. Naser was the most helpful agent I’ve spoken to since arranging viewings and enquiring at so many other places. He was quick to respond, highly professional and made the process very smooth for us. Me & my family are very grateful for his hard work.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Professional Support

I had a great experience with Lamont Estate Limited. The team was professional, responsive, and very helpful throughout the entire process. They communicated clearly, answered all my questions promptly, and made everything feel smooth and stress-free. Their attention to detail and commitment to customer satisfaction really stood out. I would happily recommend them to anyone.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Tasneem at Lamont Estates has been…

Tasneem at Lamont Estates has been nothing but a delight to work with, always positive, especially given all the obstacles she had to deal with regarding my employment. She was always very quick with her responses and was able to get things set up for me in a timely manner. I am genuinely impressed by how professionally all my issues were handled. Everything was resolved quickly and efficiently. Huge kudos to Tasneem, who assisted me throughout this process for such outstanding service. It's clear she takes customer satisfaction seriously.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Naser has been incredibly helpful

Naser has been incredibly helpful, professional, and responsive throughout the whole process. Communication was always clear and efficient, and he made everything much smoother and less stressful for us. We really appreciated his support and would highly recommend him to anyone looking for a reliable and proactive portfolio manager.

13 May 2026
Rated 4 out of 5 stars

The lettings company did a good job in…

The lettings company did a good job in promptly arranging a viewing for me, which I appreciated. However, I was disappointed with the communication regarding the property I was initially interested in. Although I had expressed my interest on the day, I was later informed that someone else had already placed a holding deposit. It would have been helpful to know that other viewings were ongoing and that the property could be secured quickly, as this might have allowed me to act sooner.
Additionally, I found it inconvenient that I could not reach the agent directly. Each time I called, I was redirected to the main office line and had to leave a message for a callback. Interestingly, when the agent returned my call, it still appeared as the same general company number, which made direct communication difficult.
Overall, my experience was positive, but it would have been significantly better with clearer communication and easier access to the agent.

30 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look