Mortimers Estate Agents Reviews 437

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting specific individuals for their exceptional service. People frequently mention the excellent customer service, noting prompt responses to queries and consistent communication throughout the process. The overall service is described as efficient and smooth, with many appreciating how the company kept them informed and reduced stress during what can be a complex process. However, some customers also noted issues with communication regarding key collection on moving day, experiencing delays and a lack of proactive updates from the company. These individuals felt they were not treated as customers and that the company was unhelpful in resolving the situation.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for going above and beyond to... See more

Response time

Customers had positive experiences with response times. Reviewers frequently highlight that staff were quick... See more

Customer communications

People report positive experiences with contact. Customers consistently praise the clear, proactive, and... See more

Based on these reviews

Rated 5 out of 5 stars

I'd highly recommend Mortimers Accrington and Alex in particular. In what ended up being a tricky chain for our house sale, Alex went above and beyond to make sure all elements in the chain were up... See more

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Rated 5 out of 5 stars

We purchased our home through Mortimer’s and from first viewing to completion everything ran smoothly and considerably quicker than expected. Alex was always prompt to reply to any queries and kept us... See more

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Rated 5 out of 5 stars

Our purchase was being handled by Mortimer’s and we had Alex coordinating our sale. From the beginning, we couldn’t have asked for more. We were able to view the property as soon as it went on the mar... See more

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Rated 5 out of 5 stars

Would definitely use Mortimers again. From initial instruction, property was on the market within two days. Emily was our contact, she was very professional and polite. Always rang me back or emailed... See more

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Rated 5 out of 5 stars

Recently bought a home through Mortimers, from start to finish it took three months, from getting a mortgage with their Mortgage advisor, to getting the keys. Grace has been amazing throughout this... See more

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Rated 5 out of 5 stars

Great experience with this estate agents recently. Just used them for a house move and they were brilliant. Kept us informed along the way and nothing was too much trouble for them. They sorted out al... See more

Rated 5 out of 5 stars

We could not speak more highly of Mortimers from start to finish! Charlotte Barker was exceptional and made the whole buying process stress free. She was always on the other end of emails/the phone,... See more

Rated 5 out of 5 stars

Mortimers were both helpful and realistic when helping us to sell our house. The initial consultation with Matthew was professional and the price suggested for sale reasonable. Photographs were of a f... See more

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Rated 5 out of 5 stars

Leaoni at Mortimers was fantastic. She was always prompt, and brought an air of calm, competence and organisation that we desperately needed. Our experience for our sale and the chain below was dif... See more

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Rated 5 out of 5 stars

Our agent Matt Hale was an absolute gem, he was always available for me, when we wanted viewings he bent over backwards to get them for us and there were several. Matt got answers to all our questio... See more

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Rated 5 out of 5 stars

Fantastic service from the team at Mortimers, especially Emmy Spiers, who has worked so hard during a prolonged sale, with numerous delays and issues,over many months. I thought the sale would fall th... See more

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Rated 5 out of 5 stars

The entire Mortimers team were super efficient and assisted with every step of the way! Chloe - Bburn branch manager explained all from the initial steps to ensuring I was happy with the way all was h... See more

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Rated 5 out of 5 stars

Couldn’t have wished for a better experience selling my house with Mortimers. Communication was excellent and Grace kept in touch with us all the way through the process and was so lovely and helpful... See more

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Rated 5 out of 5 stars

Grace was amazing, despite issues with the chain and a few delays, Grace always kept us informed of progress and worked tirelessly to ensure we moved into our dream home as quickly as possible. Grace... See more

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Rated 5 out of 5 stars

From the start, Mortimers did a great job. Matthew provided the advice needed to start the process, then Alex and Cara kept me up to date with viewings and feedback. Once a sale was agreed, Grace Blea... See more

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Rated 5 out of 5 stars

Mortimers were incredibly hard working and diligent. The house we were selling had some significant issues which made it tricky, and a lot of buyers pulled out after doing a survey. But Mortimer... See more

Rated 5 out of 5 stars

Outstanding, professional, pro-active estate agent. A credit to Chloe the branch manager, of the Blackburn Branch I would like to take this opportunity to thank Joe who has been dealing wit... See more

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Rated 5 out of 5 stars

I’ve recently bought my first home and used Mortimers, I couldn’t recommend Ada Grundy enough! Ada helped me very much and always kept in contact keeping me updated with emails with the solicitor... See more

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Rated 5 out of 5 stars

I would highly recommend this estate agents after two years with another agent I moved to Mortimers and it has sold.Charlotte was fantastic I am in Australia but that did not matter her communication... See more

Rated 4 out of 5 stars

Some of the agents who accompanied viewers were next to clueless did this result in lost sales? and arrived late others actually from the estate agents were fine. The photos were adequate but could ha... See more

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Rated 4 out of 5 stars

Recently sold my house through Mortimers - (a quick sale too from the first viewing) the same house I actually purchased through them 4 yrs prior. Straight forward as no chain from either party. Comm... See more

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Rated 4 out of 5 stars

Good communications throughout the process. Pleasant personnel at the office. Cara Cavanagh who dealt with me primarily was well versed in all aspects of the sale and made for a quick outcome.

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Rated 4 out of 5 stars

Overall mortimers were great. We had a little bumpy start with a slightly rushed brochure writing and the odd viewing that probably shouldnt have happened. However, following the sale the communicat... See more

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Rated 4 out of 5 stars

I used Mortimers again for the sale of my house and found them to be very reliable and honest. Grace Bleasdale who is the "Move Manager" was exceptional and as always Matthew, the manager was very h... See more

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Rated 5 out of 5 stars

Grace Bleasdale went over and beyond to help us complete on a purchase with going out of her way to chase solicitors for answers ensuring we completed as soon as we could. She has been a pleasure to w... See more

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Rated 5 out of 5 stars

Mortimers were there all the way for us during our house sale. Their communication was excellent, providing progress updates , feedback from viewings etc. All the team were extremely helpful and... See more

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Rated 5 out of 5 stars

We initially went with Mortimers as this is who we purchased our house off. I couldn't be more pleased. From the beginning the communication was great with arranging viewings ect & once the house was... See more

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Rated 5 out of 5 stars

Excellent service. Would highly recommend using Mortimers. I used the Blackburn team when selling my property and Lewis was exceptional - he updated me after every viewing and went above and beyond in... See more

Rated 5 out of 5 stars

We had the pleasure of getting Alexandra's help with purchasing our first home! She was lovely, kept us updated and helped us with any queries we had. I can only praise Alex & Mortimers for making th... See more

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Rated 5 out of 5 stars

I would definitely recommend Mortimers Estate Agents Accrington Branch. The team were very professional, Grace dealt with our sale and was brilliant we had a few setbacks along the way but she always... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We had a great experience with Mortimers Estate Agents, especially Veda and Joe. They were professional, friendly, and extremely helpful throughout the entire process. Everything was handle... See more

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Rated 5 out of 5 stars

Ada was fantastic with us, always polite and responded quickly. The whole process went smoothly and any questions Ada would happily answer or find out and get back to us. If Ada was not available the... See more

Rated 5 out of 5 stars

Mortimers responded quickly to my initial approach and came up with a fair valuation on their first visit. The house sold quickly and Mortimers kept me up to date with every step. They were very helpf... See more

Rated 5 out of 5 stars

The service provided by Mortimers was excellent. We were very impressed with Chloe who did the initial visit where she appreciated the property and advised us on the best marketing strategies. They f... See more

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Rated 5 out of 5 stars

We had the privilege of Grace Bleasdale being allocated to us to progress our sale once a buyer had been found. She greatly reduced the stress of moving, always being there if we had an enquiry. Thank... See more

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Rated 5 out of 5 stars

Just completed the purchase through Mortimers. Grace has been amazing and very helpful through the process. She has always kept me updated and informed all the way. I felt the entire process was smoot... See more

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Rated 2 out of 5 stars

In my opinion, a buyer is not a customer when dealing with an estate agent. This is an important consideration. Here is my experience. I was contacted by my conveyanc... See more

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Rated 5 out of 5 stars

I recently bought a property through Mortimers and had a great experience from start to finish. The team were professional, friendly, and always quick to respond. They kept me well-informed throug... See more

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Rated 5 out of 5 stars

Mortimers get the job done. Original bid went in around August, I worked with Grace throughout process, she's straight to the point, no messing around. Constant updates, Grace will get you across the... See more

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Rated 5 out of 5 stars

Lewis at Mortimers in Blackburn worked extremely hard to get our sale through. He was always helpful and ready and happy to take our phone calls which meant alot during the frustrating times of movi... See more

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Rated 1 out of 5 stars

Improves communication skills, listen to their customers. Keep them updated. Be reliable and honest, don't make assumptions. Need training on how to behave professionally. Refrain from publicly cr... See more

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Rated 5 out of 5 stars

Absolutely no hesitation in giving Mortimer's a review. Brilliant service from start to finish. We sold our property back in April 25 with Mortimer's in Blackburn ,put our belongings in storage and... See more

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Rated 5 out of 5 stars

Purchased a property from Mortimers. Alex specifically was always very efficient and kept in touch throughout a stressful process. Alex always kept us up to date and would chase enquiries where possib... See more

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Rated 5 out of 5 stars

Grace Bleasdale thank you for making the sale of my house seamless. You helped me fill the paperwork in and kept me informed at ever stage and ironed out any problems that came to light. You kept on... See more

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Rated 5 out of 5 stars

Veda was our contact at Mortimers during our house purchase process. Right from the start she was really helpful and reassuring and got back very quickly with the number of queries we had - nothing wa... See more

Rated 5 out of 5 stars

Perfect service from start to finish. From the initial valuation from Chloe, through to the handling from Joe and the after sales support from Veda, I would highly recommend to anyone looking to buy o... See more

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Rated 5 out of 5 stars

We've just completed on our 2nd property sale with Mortimers. I honestly can't thank them all enough, Grace, Emily, Cara, Alex, Freddie and Matt (sorry if I've missed anyone). They all played a huge p... See more

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Rated 5 out of 5 stars

Alexandra McMahon has been amazing helping us buy our first home, would highly recommend. She always replied as quick as possible whenever we needed some help with things and always guaranteed a respo... See more

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Rated 5 out of 5 stars

Great experience selling our house with Mortimers. Leaoni was excellent. Always chasing feedback after viewings and updating me after each one. Also great at pushing through the sale and keeping the s... See more

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Rated 5 out of 5 stars

Ben, Charlotte and Mia at Mortimers Clitheroe have been great throughout the buying and selling process. Very friendly, polite, professional, extremely helpful and kept me fully informed from start t... See more

Rated 5 out of 5 stars

Thank you to Grace Bleasdale at Mortimers for dealing with the sale of my mums bungalow. It was not an easy process as we had previously been let down by a private buyer. Grace ensured we got the b... See more

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Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Mortimers Estate Agents

Written by the company

Family Run Community Driven

At Mortimers, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info


4.8

Excellent

TrustScore 5 out of 5

437 reviews

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Rated 5 out of 5 stars

House move

We are now settled into our new house and the 'experience' of moving which began in August is starting to recede into the distance. We chose Mortimers to guide us through the process as we had previous experience with them. Our instincts proved correct as from start to finish all the staff we encountered were extremely professional, helpful, efficient and courteous. However, I must make a special mention of Joe Varey who I know is spinning many plates all at once. Joe always made you feel like you were the most important client he was dealing with, no matter the questions, worries or concerns.
Thanks Joe and all the team !

6 March 2026
Unprompted review
Rated 5 out of 5 stars

The whole team at Mortimers were…

The whole team at Mortimers were absolutely amazing from start to finish, so friendly, efficient and very professional. The front of house team, Veda was so brilliant at keeping me updated on what was happening between solicitors etc, Kylie and Katie sorted out the mortgage, house/heath insurance etc, the Blackburn branch were awesome! Highly highly recommend these guys !

12 March 2026
Rated 5 out of 5 stars

Fantastic service from the team at Mortimers!

Fantastic service from the team at Mortimers, especially Emmy Spiers, who has worked so hard during a prolonged sale, with numerous delays and issues,over many months. I thought the sale would fall through at a few points, but Emmy helped make sure the it progressed through the difficult stages, keeping the seller fully informed of any issues, and therefore with her help I now have the keys to a great purchase! A really huge thank you to Emmy for her professionalism and assistance in this, great service from Mortimers as always!!

9 March 2026
Unprompted review
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We're happy to hear about your positive experience. We appreciate your acknowledgment of the hard work during the prolonged sale, especially with the delays. We're so glad we could help you progress through the difficult stages and that you now have the keys to your purchase! Thank you for your feedback.

Rated 5 out of 5 stars

Great customer service

Great, prompt and friendly communication

12 March 2026
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We're happy to hear that you had a positive experience with our prompt and friendly communication. Thank you for your feedback!

Rated 5 out of 5 stars

Great estate agents

Mortimers Estate Agents were great from start to finish in selling our property. The team, especially Leoni Magne, were extremely helpful. They explained the market and how best to sell our property. They went above and beyond to support us and were always available to answer questions and take calls. Highly recommend.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Mortimers were excellent to deal with…

Mortimers were excellent to deal with easy, quick reliable, Grace was a dream to work with while completing the sale, always had answers there and then no delay did everything to make the purchase as quick as possible, with it being a stressful process moving house Grace took all the stress away thankyou so much for everything

25 February 2026
Unprompted review
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Reply from Mortimers Estate Agents

We're happy to hear that your experience was easy and quick. We appreciate your kind words and are so glad the sale went smoothly. It's great to know we took the stress away during your move. Thank you for your feedback.

Rated 5 out of 5 stars

Highly recommend professional service

We recently sold our home and purchased our new home through Mortimers. We had dealings with both the Blackburn and Accrington branches, and all the staff we dealt with were helpful, knowledgable and professional. Special thanks to Grace at Accrington for seeing both exchanges through to the end. Would highly recommend Mortimers to anyone looking for a great service.

16 February 2026
Unprompted review
Rated 4 out of 5 stars

Good communications throughout the…

Good communications throughout the process.
Pleasant personnel at the office. Cara Cavanagh
who dealt with me primarily was well versed in all
aspects of the sale and made for a quick outcome.

4 March 2026
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We appreciate your positive feedback and are happy to hear that you had good communications and a quick outcome. We're glad our personnel were pleasant and helpful!

Rated 5 out of 5 stars

Mortimers have been helpful once again…

Mortimers have been helpful once again in assisting me with purchasing a property. I dealt with Cara this time and she was great and very sufficient. Highly recommend.

4 March 2026
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We're happy to hear that we were helpful with your property purchase. We appreciate your kind words regarding the service you received; thank you for the recommendation!

Rated 5 out of 5 stars

Grace at mortimers was great throughout…

Grace at mortimers was great throughout the whole process on our purchase. She was always contactable and kept us up to date with everything on the purchase.

Would highly recommend.

16 February 2026
Unprompted review
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Reply from Mortimers Estate Agents

We're happy to hear that the purchase process went smoothly. We appreciate your recommendation and are so glad that you were kept informed throughout.

Rated 5 out of 5 stars

Grace Bleasdale at the Accrington made…

Grace Bleasdale at the Accrington made the whole process as stress free as possible and very professional.

13 February 2026
Unprompted review
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Reply from Mortimers Estate Agents

We're happy to hear that the process was stress-free and professional. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Excellent service

The team at Mortimers provided an excellent first class service when I was selling my parents house. They were always very professional and kept me fully informed throughout the sale process.
I would definitely recommend Mortimers Estate Agency for anyone selling a property

25 February 2026
Rated 5 out of 5 stars

Efficient and quick outcome

Mortimers handled the sale of this property efficiently and brought about a speedy outcome. Thank you to all involved

23 February 2026
Unprompted review
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We're happy to hear that the property sale was handled efficiently, resulting in a speedy outcome. Thank you for your positive feedback and kind words.

Rated 5 out of 5 stars

Handled the sale of our property with…

Handled the sale of our property with excellent efficiency and professionalism.
A particular mention for Grace, our sales progressor, who kept in regular contact with updates on progress proving to be an invaluable liaison between all relevant parties within the chain, ensuring a positive outcome,

Thank you.

12 December 2025
Unprompted review
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Reply from Mortimers Estate Agents

We're happy to hear that the sale of your property was handled with excellent efficiency and professionalism. We appreciate your highlighting the invaluable support provided and thank you for your positive feedback.

Rated 5 out of 5 stars

Trustworthy and hardworking team.

The team at Mortimers are professional, efficient and very approachable. Charlotte has a very caring attitude. She supported me throughout the whole process with great communication and understanding which is greatly appreciated. Thank you!

12 February 2026
Rated 5 out of 5 stars

Amazing!

First time using Mortimer's to sell a property, they gave us a valuation way above what I was expecting and they managed to find us a buyer in no time at all, for that price. I unfortunately ran in to a LOT of issues with solicitors along the way, but Leaoni made sure everyone was updated, kept in touch regularly with me too, helped where possible with the issues I was facing, and was even just there for me to cry to or have a rant to when it all got too much. Considering everything that happened, plus my personal circumstances, you have no idea how much those phone calls meant.

I would whole heartedly recommend Mortimer's to anyone looking to sell, or buy, you won't be disappointed.

Thank you to the whole team who were involved, especially Leaoni and Chloe.

13 February 2026
Unprompted review
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We're happy to hear that we exceeded your expectations in selling your property. We appreciate you mentioning the challenges with the solicitors, and we're glad our team, especially Leaoni and Chloe, were there to support you. Thank you for recommending us!

Rated 5 out of 5 stars

My Experience with Mortimers was outstanding

My Experience with Mortimers was outstanding, i was informed and kept up to date though out the whole process, Veda was amazing, will definitely be using Mortimers for my next purchase

13 February 2026
Unprompted review
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We're happy to hear that you had such a positive experience! It's great to know that you were well-informed throughout the process. Thank you for your kind words!

Rated 5 out of 5 stars

Valuable Service

Throughout the time it took to sell the property, from initial valuation to final closure of sale, the staff from Mortimers were unfailingly polite , professional and above all helpful.

It was not always an easy process due to factors beyond our control but Mortimers staff were always there at the end of the phone line or email to give valuable support and advice. Particular thanks to Veda in the Blackburn Office whose expertise has been invaluable and led, eventually, to a successful completion

13 February 2026
Unprompted review
Mortimers Estate Agents logo

Reply from Mortimers Estate Agents

We're happy to hear that our team was polite, professional, and helpful throughout the sales process. We appreciate your acknowledgment of the challenges and are glad our support and advice led to a successful completion. Thank you for your positive feedback.

Rated 5 out of 5 stars

Second property sale completed with Mortimers!

We've just completed on our 2nd property sale with Mortimers. I honestly can't thank them all enough, Grace, Emily, Cara, Alex, Freddie and Matt (sorry if I've missed anyone). They all played a huge part in getting the property over the line. We are already planning to use their services again before the end of the year.

6 February 2026
Unprompted review
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Reply from Mortimers Estate Agents

We're so happy to hear about your positive experiences with our team during your property sale. Thank you for recognizing everyone's contributions; we appreciate your continued trust in our services and look forward to working with you again.

Rated 5 out of 5 stars

I had an excellent experience with my…

I had an excellent experience with my estate agents from start to finish. The whole team were on the ball throughout the entire process and kept me informed at every stage, which made everything feel smooth and stress‑free.

A special mention has to go to Veda, who was exceptional. She went above and beyond, always proactive, always clear, and genuinely made the whole journey easier. You can tell she really cares about what she does.

Overall, a brilliant team and a brilliant service highly recommended.

11 February 2026
Unprompted review

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