Laird London Reviews 

91
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing knowledgeable advice and truly exceptional customer service during their in-store visits. Consumers consistently highlight the outstanding product quality, the diverse and stylish range of options, and the superb craftsmanship of these handmade British hats. However, some customers also noted that the online shopping experience and mail order delivery service are remarkably efficient, convenient, and very easy to navigate. Reviewers truly appreciate the careful sizing assistance and personalized attention provided by the team, ensuring a wonderfully comfortable fit for every individual buyer.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the exceptional quality, stylish... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, knowledgeable, and... See more

Service

Consumers find service to be positive, highlighting friendly staff who provide genuine advice and excellent... See more

Customer service

People report positive experiences with customer service, noting that staff members are friendly, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My most recent purchase was my fourth Sicilian flat cap. Absolutely perfect. The gentleman in the Covent Garden store gave me some great advice at the beginning of my Laird journey: go for contrast... See more

Rated 5 out of 5 stars

I was recommended to Laird by a friend about two years ago, having never bought a quality hat before...and in the ensuing time, I am now the proud owner of eight different hats from there! Every time... See more

Rated 5 out of 5 stars

Have just purchased another cap the linen Brooklyn, fantastic quality and service as always. A perfect cap for the summer, incredibly smart and can be worn as part of your casual wardrobe but equally... See more

Rated 5 out of 5 stars

Laird were fantastic when I needed to exchange a hat for quality reasons. I returned it via Royal Mail 24 on Friday. On the next Tuesday I received a replacement via Royal Mail Special Delivery.... See more


Company details

  1. Hat Shop
  2. Fashion Accessories Store
  3. Headwear Store

Written by the company

Laird Hatters crafts hats for those who understand that a hat is never just an accessory. Each piece begins with fine materials — rabbit felt, wool, considered straw weaves — shaped and finished by hand to hold structure while remaining light to wear. We design for longevity rather than trend: clean brim edges, structured crowns, and details built to be worn for years, not seasons. Our approach draws on traditional hatmaking, brought to a modern wardrobe. We believe in quiet quality over loud branding, and we're glad to guide customers toward the piece that suits them, rather than simply sell one.


Contact info

4.9

Excellent

TrustScore 5 out of 5

91 reviews

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No recent history of asking for reviews

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4.9

All reviews

(91)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wanted to leave a 5 star review

Wanted to leave a 5 star review. In person I got my terrific Loden "Brooklyn' Newsboy cap on 13 Feb '26. The Lairds cap was a primary quest on my London journey from the US. Beyond pleased that, when I walked out of my hotel--Strand Palace, the Lairds Hatters was directly across! Stylist, comfortable--a treasure. ab

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect products

The hat jack arrived today (sat morning), quick delivery, very well packaged & wrapped, an excellent product which I have stretched my cap slightly with very little effort.
It is so nice dealing with a company that has excellent customer service and friendly & knowledgeable staff. I purchased 2 caps from the Cambridge store May 2025 and cannot praise you all enough. The caps are quality products and always look great

Keep up the great work and providing quality products.

21 February 2026
Unprompted review
Show reviews in all languages. (91 reviews)

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