Laird London Reviews 

My favourite trilby

What a great store. Beautiful handmade British hats. Many styles and colors to choose from. Fantastic and friendly staff Highly recommend. Their other store that I visited had some lovely simple yet elegant clothes as well. All handmade simple yet refined. A+++

Such great online experience from Laird. I live in Jersey, but first saw one of its stores in Oxford when my brother helped me get there for a heart op at the John Radcliffe in February 2025. My brother was really taken with the cool Panama hats, so this year for his 65th birthday I ordered a classic Fedora online to arrive in time his big day. I'd left it a bit late but, through the friendly and helpful service from Laird, the hat arrived in time! Overall a really positive experience and I'm very grateful. I'm also all letting my friends and family know!

Amazing service each time! Hats to die for! Great style & incredible quality they are the best around! Highly recommended 💫🙌🏽

I visited in store in Covent garden and had an absolutely wonderful experience. From the professionalism and wonderful attitude of the employees to the high quality products. I walked out with 2 hats and absolutely love them. The quality and the fit is absolutely perfect. Wonderful store

I first saw Laird’s on the Alan Titchmarsh Show, then visited their Covent Garden store — I love this shop! I bought a forest green Ranger fedora, and that’s when my collection (or maybe obsession) began. I now have 6 more hats and 3 caps, making 10 in total. The quality of these hats and craftsmanship is second to none!

I can’t recommend them enough. They had a hat in-store, but it wasn’t my size. They said they could stretch it to fit if I came back in about an hour — which I did. This level of service is fantastic. They even told me that if I didn’t like how it fitted once stretched, there would be no problem at all.

If you’re looking for a great hat or cap, with exceptional quality and wonderful customer service, definitely check them out!

Always a fab experience with Laird, I have three hats from them now. Bit of an addiction because of the hats themselves but also the presentation and the service you receive from Laird. Can’t recommend them enough. The craftsmanship, the clear love that’s gone in, the presentation and the service. Thanks again to all at Laird ❤️

Absolutely superb Company with second to non customer service. I currently have 4 hats from them and Im eyeing up a beautiful Panama hat for a very special occasion. The team at Laird have been so helpful with this and Im very grateful. Highly reccomended withiut hesitation

Exelent customer service. Responds to questions really fast. Fast shipping. Impresive quality. Amazing job on my bespoke cap. Will buy again and recomend.
From Anne inn Norway.

Excellent customer service, will definitely be back!

Amazing company amazing hats/caps and amazing service online and in store.

Good communication with the shop and the fedora I received is really amazing!

The team were really helpful when I needed to exchange my hat and helping me get to the right result. And it’s a great product. Would fully recommend.

I just received my sixth Laird cap, the Tactical Brooklyn Newsboy. The quality is impeccable, I love the weight and shape of this cap. Free shipping to the U.S. arrived in six days.

Fabulous after sales service - quick to replace my wrong sized Trilby, and quick to deal with a quality issue as well without quibble - also my hat is terrific; fab quality.

Great item and great customer service, beautiful packed

Picked up a beautiful hat today. An excellent product which is great as I came across from Austria to purchase while on my trip in England. Company that has excellent customer service and friendly & knowledgeable staff so enjoyed the visit too.

Best hats out there!

Amazing experience from finding the right hat to it being delievered within days

Spoke to a lovely lady on the phone and the hat i received was stunning