Julian Wadden Reviews 627

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, often highlighting their proactive approach and efficiency. The service provided is frequently described as excellent, with many appreciating the smooth and stress-free processes, prompt handling of issues, and clear communication. Reviewers also commend the quick response times and the overall attentive support from the customer service team. However, some customers reported dissatisfaction with the timeliness of issue resolution, mentioning delays in getting problems fixed and slow responses to their inquiries. A few other people also felt that the service quality declined after an acquisition, citing inadequate service, communication issues, and concerns about increasing fees and a limited network of contractors.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and availability of staff.... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the promptness... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers praise specific individuals like Sophie,... See more

Based on these reviews

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

Julian Wadden have managed the letting of my property since August 2025, and I’ve been very happy with the service throughout. Any issues have been dealt with promptly and professionally, giving me pe... See more

Company replied

Rated 5 out of 5 stars

Really satisfied with the service and support provided by the team at Julian Wadden. We have found them to be proactive and on top of emerging legislation etc. Special shout out to Jade, who ha... See more

Company replied

Rated 5 out of 5 stars

Renting through Julian Wadden was a seamless and enjoyable experience. I had my heart set on a specific property, and the team went above and beyond to help me secure it. I also needed an EV wall char... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied

Rated 5 out of 5 stars

As an older person I prefer to talk and not email as I don't always check my emails. Everytime I contact Chelsea, I find she responds very soon , and also in a polite professional manner. Chelsea... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Julian Wadden highly enough. Nicola Viner has been instrumental in pushing through the sale of my property in Didsbury. Nicola’s calm demeanour and can-do attitude helped me deal... See more

Company replied

Rated 5 out of 5 stars

Collette Mitchell was extremely helpful when answering our questions regarding the move out process and general queries regarding the property during the latter part of our tenancy. Collette m... See more

Company replied

Rated 5 out of 5 stars

Julian Wadden Agency was incredibly helpful in helping me with renting a new property. I had a very difficult situation and I urgently needed to rent a place. The whole process, from viewing to signin... See more

Company replied

Rated 5 out of 5 stars

I have had Chelsea Percival as my property agent for a number of years. I have found her expertise and enthusiasm for doing the job right to be first class. As long as Chelsea is managing my property... See more

Company replied

Rated 5 out of 5 stars

The team at Julian wadden are some of the most hard working girls I’ve ever come across. They are straight on the ball as soon as there is a problem. All super friendly and neighbouring there way if n... See more

Company replied

Rated 5 out of 5 stars

I am the landlord. I have been with Julian Wadden for more than ten years now. I am really happy for their service. Especially Collette Mitchell in the Heatons branch who is responsible to manage my p... See more

Company replied

Rated 5 out of 5 stars

We got our first home through Julian Wadden and the experience was fantastic from start to finish. The service was amazing, with excellent follow-ups and clear communication throughout the process. Th... See more

Company replied

Rated 5 out of 5 stars

Estelle has done a brilliant job sorting out our flat between tenants. She communicated regularly and got everything sorted within a short timeline. She is very efficient in her role.

Company replied

Rated 5 out of 5 stars

I’ve had an excellent experience with Jade, my letting agent. She has been incredibly attentive, professional, and always quick to respond to any questions or concerns. Jade goes above and beyond to m... See more

Company replied

Rated 5 out of 5 stars

This is a fantastic Letting agency with Fantastic staff . They attend to issue as fast as possible and the staff are very kind especially Jade and Sophie at the Heaton Moor branch in Stockport . Both... See more

Company replied

Rated 5 out of 5 stars

Just used Julian Wadden to sign for my current flat and they were so lovely and helpful. The system they use to check your references did not work very well for me and my partner but Ellis did everyth... See more

Company replied

Rated 1 out of 5 stars

Currently a Tennant at one of the property and issues are never resolved timely. Sincerely regret getting an accommodation from you guys. I rang on Monday to let you know my cooker wasn't working prop... See more

Company replied

Rated 5 out of 5 stars

As a landlord I had a query regarding the new Renters rights bill and also management charges. I spoke to Estelle at the Heaton Moor branch she was extremely helpful and explained my query with good... See more

Company replied

Rated 5 out of 5 stars

I don't usually write reviews however i feel this was valid. My property manager Ria has shown how it should be, she goes out her way to show why your paying for a service. Excellent communication, up... See more

Company replied

Rated 1 out of 5 stars

Fees are extortionate and the service is poor. We have used Julian Walden for a number of years now acting as an agent for our rental property. The goal to use them is geographically they are lo... See more

Company replied

Rated 4 out of 5 stars

It’s not always been great to have JW as our letting agents if I’m honest - but since we have had Annie E helping us as our assigned contact it’s a whole lot better. Prompt, polite, professional. The... See more

Company replied

Rated 1 out of 5 stars

From the moment we moved in, we felt the service provided was extremely poor. Upon entering the property, despite being told it “looks clean in there,” we found cobwebs throughout, thick bla... See more

Company replied

Rated 4 out of 5 stars

They made the process, less hectic for me and are transparent. This was made possible by Ellis Locks and team.

Company replied

Rated 4 out of 5 stars

Communication is good. Staff polite amd friendly. Deal with problems/issues quickly. Knowledgeable.

Company replied

Rated 5 out of 5 stars

We have been extremely pleased with the service provided by Julian Wadden throughout our sale and purchase (they handled both). The initial valuation and subsequent advice from Tom regarding our sale... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with the service provided by Julian Wadden. Communication has been prompt, and professional, which gives me some peace of mind as a landlord. They carry out periodic inspect... See more

Company replied

Rated 5 out of 5 stars

Our agent Alice McAleer was great. This wasn't an easy or straightforward sale and Alice took over the case half way through, due to our previous agent leaving. There were quite a few stumbling bloc... See more

Company replied

Rated 5 out of 5 stars

Estelle Fletcher has been super helpful and supportive as our property manager. She is always quick to helping us with any problems that have arisen at our property. Additionally, she is super respons... See more

Company replied

Rated 5 out of 5 stars

Chelsea has been an absolute pleasure to work with as my property manager. From the very start, she’s been professional, proactive, and incredibly reliable. She takes care of everything and keeps... See more

Company replied

Rated 5 out of 5 stars

I dealt with Abby to source new tenants which she successfully did very swiftly Abby was professional, knowledgable and made the whole process incredibly easy without hassle; communicating every... See more

Company replied

Rated 5 out of 5 stars

Jade Galtrey- Smith has been my go to person throughout my tenancy & I can't fault her in any way. She is very prompt, very helpful & has always worked around my working times if things have ever need... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service we’ve received over the years from Jade Galtrey Smith at JW, she’s always been helpful and prompt in responding to any queries with our rental. Thanks again Mike.

Company replied

Rated 5 out of 5 stars

Sophie is always very helpful with the maintenance issues I have been having recently, it has been refreshing to have somebody to speak to that actually seems to care and help. Always being kept in t... See more

Company replied

Rated 5 out of 5 stars

Everyone I have had cause to deal with at Julian Wadden has been pleasant, helpful and professional. Most of my contact has been with Jade and Georgia, both of whom are outstanding. Customer service... See more

Company replied

Rated 1 out of 5 stars

Since 2015 I have used the services of Julian Wadden to manage the letting of the above property without having problems with the letting whatsoever. I cannot say the same since the agency was acquir... See more

Company replied

Rated 5 out of 5 stars

After some more valuable advice I wanted to say how Chelsea has helped me out for many years now and always provides knowledgeable information and responds to my messages very promptly.

Company replied

Rated 5 out of 5 stars

Sophie is great to work with. She consistently provides a professional, efficient and friendly service regarding the management of our rental property. Over the years my wife and I have really apprec... See more

Company replied

Rated 5 out of 5 stars

The team at Julian Wadden are efficient and thorough and do seem to keep on top of things. Currently I am dealing mostly with Jake, and we are liasing well and solving all issues positively. Keep it u... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff who really know what they are doing. It's great to have somebody knowledgeable who can advise and guide you through the process. And even better when everyone (especially Jodie... See more

Company replied

Rated 5 out of 5 stars

Julian Wadden were fantastic with our house sale and subsequent purchase. Tom was incredibly knowledgable about the market, whilst Nicola helped us through the process, providing constant updates an... See more

Company replied

Rated 5 out of 5 stars

We have been with Julian Wadden for many years. Thank you to the team at Julian Wadden especially Sophie Ormsby, our property manager, also Georgia Aldridge, Chelsea Percival, Stacey Rushworth, Jade G... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided by Jade. Deals with queries quickly and resolves the issue efficiently. Really happy with the work she has done from the handover from Edward Mellors to Jullian Wadden, with... See more

Company replied

Rated 5 out of 5 stars

Since taking over my property for let from Edward Mellor I have been very happy with their service, especially my property manager Jade Galtrey-Smith. Jade has looked after my property for several yea... See more

Company replied

Rated 5 out of 5 stars

Jake is always very helpful when any issues arise with my let property. He is polite and professional and I feel confident he will work towards a solution in a timely manner.

Company replied

Rated 5 out of 5 stars

Thanks Julian Wadden for your help throughout this process. I was very satisfy with the team. A very big Thank to you for Ellis at Stockport for your help. Really Appreciated.

Company replied

Rated 5 out of 5 stars

Sophie Ormsby is brilliant to work with. I deal with her on an ongoing basis and her customer service is always spot on. She’s super friendly and just very easy to get along with—highly recommend her

Company replied

Rated 5 out of 5 stars

Great service from our manager, Chelsea Percival. She was so efficient and quick to respond, as well as being very personable. We’ll miss her. Let’s hope our new manager keeps up the good work.

Company replied

Rated 5 out of 5 stars

I had a enquiry and emailed Jade who replied back very quickly. Jade is very professional & friendly & it's a pleasure knowing that we can rely on her for any inquiries we might have.

Company replied

Rated 5 out of 5 stars

It’s great to have a consistent person to deal with to resolve any issues and Jade has been a true asset over the last few years dealing with issues and working hard to maintain communication during d... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Julian wadden in didsbury. In particular Nicola. From the day that we put our apartment on the market, to the day of completion, everything was handled in a professional manner. We wer... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

🌟 Amazing

Nicola and Maddy were both amazing throughout the process of buying and selling our house.

They both went the extra mile for us at every stage and we felt super looked after by the whole team but especially them!

Amazing estate agents who really understand the market, are transparent and who work really hard for you as vendors to get the best out of your sale!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Mia Aspinall was helpful and quick to…

Mia Aspinall was helpful and quick to respond to my queries.

13 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Sarah,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden Stockport. Mia will be delighted that you took the time to acknowledge her service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Really pleased with the service I…

Really pleased with the service I received. The team was helpful, polite, and efficient. They kept me updated and made the whole process easy and stress-free. I would definitely use them again.

12 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Muhammad,

Thank you for taking the time to leave Julian Wadden a 5 star review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

contacted my property manager mia for…

contacted my property manager mia for the first time and she responded promptly and answered my inquiry with understanding and a friendly manner

11 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Alan, 

Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden Stockport.

Mia will be delighted that you took the time to acknowledge her service. 

Kind regards, Customer Care Team

Rated 5 out of 5 stars

My tenancy here was great

My tenancy here was great, I got my deposit back really quick just want to thank Ria for her service as my property organiser

13 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jay,

Thank you for your 5 star review of Julian Wadden Heaton Moor. We're thrilled to hear that your tenancy was great and that you received your deposit back quickly. Ria is indeed a fantastic part of our team, we really appreciate your kind words.

Kind regards,
Customer Care Team

Rated 4 out of 5 stars

Helpful Maintenance Process

Annie was really helpful when we experienced a handful of maintenance issues all at once, updating us every day with each step taken and expediting issues when requested. It's a nice change following some bad experiences with other agencies.

13 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Louise,

Thank you for sharing your experience and leaving a review for Julian Wadden. We're glad to hear that Annie provided attentive support during your maintenance issues. Please reach out if you need further assistance; we're here to help with personalised service.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade is always here to help

Jade is always here to help! Really appreciate to have her looking after me and my flat!

10 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Riccardo,

Thank you for your review of Julian Wadden Heaton Moor. We're thrilled to hear that Jade's excellent service has made a difference for you and your flat. Reviews such as yours will help others in choosing their agent, so it really is appreciated.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Very friendly, efficient staff

Very friendly staff who really know what they are doing.

It's great to have somebody knowledgeable who can advise and guide you through the process. And even better when everyone (especially Jodie...) is so nice.

10 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Liz,
 
Thank you for taking the time to leave Julian Wadden Marple a review, especially noting the great service provided by Jodie.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Great communication and services

We’d like to express our sincere thanks to Annie, our Property Relationship Manager, for the excellent support and guidance throughout our tenancy. Your professionalism, responsiveness, and willingness to assist made the whole process smooth and stress-free.

We truly appreciate the time and effort you put into addressing our concerns and communicating effectively with the landlord on our behalf. It’s reassuring to know we had someone so reliable and supportive throughout.

Thank you again for all your help Annie.
It has made a real difference to our experience with Jullian wadden.

9 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Muhammad,
 
Thank you for your 5 star review of Julian Wadden in Heaton Moor.
 
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Maintenance

Had so many problems with the house, jade was understanding.

9 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Charisse,

Thank you for taking the time to leave a 5 star review on Trustpilot, noting the excellent service by Jade.
 
Kind Regards,
Customer Care Team

Rated 5 out of 5 stars

Review from tenant

Thank you Chelsea for being proactive and helpful, ensuring any repairs at the property are swiftly booked in and any other queries are sorted. It is appreciated

9 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Maisy,
 
Thank you for taking the time to leave Julian Wadden Stockport a review, especially noting the great service provided by Chelsea.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent landlord agent service

After some more valuable advice I wanted to say how Chelsea has helped me out for many years now and always provides knowledgeable information and responds to my messages very promptly.

7 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Paul,
 
Thank you for your 5 star review, mentioning the excellent service you have received from Chelsea, at Julian Wadden Stockport recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Quick response and good management of…

Quick response and good management of properties

3 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Matt,
 
Thank you for this 5 star review! Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I would like to thank Jade for her…

I would like to thank Jade for her professional, responsive, and very supportive manner during what has been quite a stressful process for me.

Jade kept me informed at every stage and always took the time to explain things clearly, which I really appreciated. She handled communication efficiently and remained patient and understanding, helping everything move along as smoothly as possible.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Recovery of defaulting tenant's security deposit

Jade at Julian Wadden was able to recover a tenant's security deposit for me, even though it is several years since the tenant vacated the property. Once she was aware the funds were released she quickly dealt with the administration of the payment to me

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Carole,
 
Thank you for taking the time to leave Julian Wadden Heaton Moor a review, especially noting the great service provided by Jade.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We had a great experience with Abby

We had a great experience with
Abby Burrows Senior Lettings Negotiator
Of Julian wadden
Thankyou for all steps & communicating throughout the process of letting my property
Highly recommend.
Much appreciated Abby 👍

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Nat,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Abby, in the Julian Wadden Stockport Office recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

They solve the problems in no…

They solve the problems in no time.Their flexibility is phenomenal.

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Laszlo,

Thank you for taking the time to leave a review on Trustpilot, we are glad to hear that we have been efficient and flexible when solving problems for you.
 
Kind Regards,
Customer Care Team

Rated 5 out of 5 stars

Staff are always helpful and available…

Staff are always helpful and available . Provide options and allow landlords to guide the process

1 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,
 
Thank you for taking the time to leave Julian Wadden a 5 star review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look