From the moment we entered the yard, we realised that this was an exceptional and well orcistrated operation. Not only was the advice spot on. The goods was put together and delivered within momen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some Easy Joint compound from JT Atkinson which was delivered promptly, as requested. I left it a couple of months before starting the project and all was good, until I opened the final tub... See more
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Went above and beyond to deliver extra product. I didnt order enough sand for a renovation project and was told delivery would take 3 days. A lady from head office went above and beyond to get me the... See more
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Visited the Skipton branch twice last week, and found both times the staff friendly, helpful and efficient. Didn't have in stock the item I wanted on my second visit(a small amount of coloured pebbles... See more
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Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Effortless online ordering and excellent customer service.
It was really easy to order online and raise queries by email which were promptly answered. Delivery guys were really helpful and considerate about where to leave the gravel. Easy payment too. Will definitely use Atkinsons again.
29 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Helmsley branch, it is great to hear you are so pleased with the customer service provided both via email and also upon delivery. Thank you for choosing JT Atkinson and we look forward to seeing you again
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Skipton branch, it is great to hear you are so pleased with the quick delivery times we offer here. Thank you for choosing JT Atkinson and we hope to see you again soon.
Timely delivery got exactly what I…
Timely delivery got exactly what I ordered good price
29 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Stockton branch, it is great to hear you are pleased with the timely delivery and also the pricing. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Reply from JT Atkinson Builders Merchant
Thank you for this review Justin. We are pleased to hear that you are happy with the service and products available. Thank you for choosing JT Atkinson and we hope to see you again soon.
The driver was really helpful and…
The driver was really helpful and dropped off the delivery exactly where it was needed
29 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Terry. It is great to hear that our driver from our Skipton branch was so helpful. Thank you for choosing JT Atkinson and we hope to see you again soon
First class service from ordering through to delivery
Easy ordering via the website. Friendly and helpful customer services team. Prompt delivery on both occasions that we have placed an order, with our goods have delivered earlier that expected.
22 May 2026
Reply from JT Atkinson Builders Merchant
Thank you Vincent for this review. Its great to hear that you found our customer service team to be friendly and helpful. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you Allen for taking the time to write this review. It is great to hear that our driver from our Darlington branch gave such great service. Thank you for choosing JT Atkinson and we hope to see you again soon
Albeit
Albeit the order came in two parts. Customer Service was excellent, which is what it is there for, if things do not go to plan. Product is first class , with a super price which prompted the purchase in first place. However would recommend and definitely use again.
28 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Neil. It is great to hear that you rated our customer service team as 5* for service and that you would recommend us to others. Thank you for choosing JT Atkinson and we hope to see you again soon.
Company was good however there delivery…
Company was good however there delivery company dhl absolutely useless
22 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review, it is great to hear that you were happy with the service you received from us despite delivery issues. Thank you for choosing JT Atkinson and we hope to see you again soon.
I've made several visits to JT Atkinson…
I've made several visits to JT Atkinson over the last two months. The service has been exemplary by the staff at the Pickering and Helmsley Branches (Duncombe Sawmill Section). They have been so helpful in helping us choose our materials for several jobs. Highly recommended for collection or delivery.
21 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Phil. We are pleased to hear that you have received such great service from our Helmsley and Pickering branches. Thank you for choosing JT Atkinson and we hope to see you again soon.
Avoid if you are a woman.
I went there yesterday in need of a large piece of chipboard. I found myself faced with the sales equivalent of Andrew Tate.
I would advise any woman to avoid this place like the plague!
10 June 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for your feedback, we will contact you offline to try to resolve this issue for you. JT Atkinson
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Kalsoom. It is great to hear that the staff in our Stockton branch are lovely and you have received great service from them from start to finish. We greatly appreciate your feedback and we hope to see you again very soon!
Fabulous first purchase from this…
Fabulous first purchase from this company, and won’t be the last.
26 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Jim. We are delighted to hear that you had a fabulous first purchase from us and you have rated our service as 5 stars! We really do hope that this will be your first purchase of many from us and we hope to see you again very soon.
Correct order delivered promptly.
19 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review, it is great to hear that our Penrith branch delivered your order accurately and in good time. Thank you for choosing JT Atkinson and we hope to see you again soon.
A good price and delivery was early.
25 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Andrew. We are pleased to hear that your delivery arrived quickly and that you were happy with the price. Thank you for choosing JT Atkinson and we hope to see you again soon
The delivery driver was more than happy…
The delivery driver was more than happy putting the stones exactly where I needed them, so I was very happy.
23 May 2026
Reply from JT Atkinson Builders Merchant
Thank you Lisa for taking the time to write this review. It is great to hear that the driver from our Cockermouth branch was able to deliver you order exactly where you needed them. Thank you for choosing JT Atkinson and we hope to see you again soon
Great Staff and good value
Atkinsons Penrith are so good to communicate with - drivers are great with great hi-ab skills, thank you. Good value products as well.
18 May 2026
Reply from JT Atkinson Builders Merchant
Thank you Linda for taking the time to write this review. It is great to hear that our colleagues in our Penrith branch gave such great service. Thank you for choosing JT Atkinson and we hope to see you again soon
Everything arrived on time
23 May 2026
Reply from JT Atkinson Builders Merchant
Thank you Ian for taking the time to write this review. It is great to hear that our Middlesbrough branch delivered your order on time. Thank you for choosing JT Atkinson and we hope to see you again soon.
Delivered quickly and left exactly…
Delivered quickly and left exactly where we asked for it to be left.
24 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Jess, it is great to hear that our Kirkby Stephen branch delivered your order quickly and left it where you requested. Thank you for choosing JT Atkinson and we hope to see you again soon
Excellent
Very happy, made 3 orders in the same week and all were delivered quickly. Staff are very helpful and friendly. Overall 5 star service.
22 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review. It is great to hear that our Otley branch were able to deliver your orders quickly and that they were friendly and helpful. Thank you for choosing JT Atkinson and we hope to see you again soon
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