Issac and Kyle were brilliant, they worked so hard and it was a long day. Tidied up and sorted me out. I can't recommend Custom Heat highly enough right from first contact and everyone including Sa... See more
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Review summary
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Unlike a lot of firms you actually do what you say We booked a boiler service with you and not only did your engineer turn up on time he was polite and knew what he was doing The staff we deal wit... See more
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The Custom Heat team did System Boiler replacement for me .Their call out service diagnostics and ease of booking was first class . A highly efficient engineer did a brilliant job with the new ins... See more
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Custom Heat had to cancel my initial booking at short notice. Rather than not turn up, they got in touch, re-scheduled the visit. Checked again the day before & then rocked up on time & did a tip top... See more
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Company details
Written by the company
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Custom Heat Ltd
Thanks for this feedback, P O'Donnell. Really pleased to hear everything went smoothly with no issues. We appreciate you taking the time to let us know.
The Custom Heat Team
Engineer came within 24 hrs and had in…
Engineer came within 24 hrs and had in the can the part we needed.
29 April 2026
Reply from Custom Heat Ltd
Thanks for taking the time to leave this review, David. It's great to hear our engineer could get to you so quickly and had the right part ready to go.
The Custom Heat team
Boiler fitment
Arrived on time , fitted the boiler , checked everything worked , instructed us on how to use it , the lads were really friendly and helpful !
28 April 2026
Reply from Custom Heat Ltd
Thanks so much for the brilliant review, Tony! It's great to hear the lads were friendly and helpful, and that they took the time to properly show you how to use your new boiler. Really appreciate you taking the time to share your experience.
Lincoln, Custom Heat
Great Service Provider
All good!
Installed a new oil fired combi boiler a year ago.
All done in a timely way to budget.
No issues encountered after 12 months of use.
They have also done some electrical work for me.
Just had its first service - signed up for a service plan paying on a monthly basis.
Great communication with super AI communication platform - always answered promptly and hard to tell you are not dealing with a human - although it is too polite and too responsive so a giveaway - however the real humans are great as well.
23 April 2026
Reply from Custom Heat Ltd
Thanks Brian! It's wonderful to hear the oil combi is still running perfectly after a full year and that you're pleased with the service plan. Really appreciate your feedback about our communication system - we do work hard to make everything as smooth as possible for our customers.
Lisa, Custom Heat
Great service and quality
Very reliable service, and they arrived in a timely manner. Very professional service andimpressedwith the quality of work. Highly recommended
24 April 2026
Reply from Custom Heat Ltd
Thank you for the wonderful feedback, Mr Mistry! We're really pleased our team delivered the professional service you expected and arrived promptly as promised. Your recommendation means the world to us.
Lisa, Custom Heat
Reply from Custom Heat Ltd
Thank you for the great feedback, Mr Hender! Really pleased we could provide the flexible and punctual service you needed. Your kind words mean a lot to us.
The Custom Heat Team
Brilliant company and lovely staff and…
Brilliant company and lovely staff and a great price, would recommend.
29 April 2026
Unlike a lot of firms you actually do…
Unlike a lot of firms you actually do what you say
We booked a boiler service with you and not only did your engineer turn up on time he was polite and knew what he was doing
The staff we deal with on line again know what they are doing and they are also polite and professional
Now you know why we picked you to change our boiler and carry out the service THANK YOU
24 April 2026
Reply from Custom Heat Ltd
Thank you Tony, it's brilliant to hear that our reliability and professionalism have made such a positive impression. We're really pleased both our engineer and office team delivered the service you expected. Looking forward to helping with your boiler replacement when you're ready.
Lincoln, Custom Heat
Prompt and efficient service
Prompt and efficient service. The plumber quickly diagnosed the problem, ordered in the new part and returned to install with no delays.
23 April 2026
Reply from Custom Heat Ltd
Thanks for your feedback! Great to hear the issue was quickly diagnosed and resolved without delay.
From the first enquiry
From the first enquiry, and the visit from the engineer, very helpful and professional
23 April 2026
Reply from Custom Heat Ltd
Thank you for your feedback! We're really pleased to hear you found everything helpful and professional from start to finish.
Ruby was excellent!
Ruby was excellent, punctual, kind and efficient! I wouldn’t hesitate to call for a boiler service again!
Excellent service.
30 April 2026
Reply from Custom Heat Ltd
Thank you for your lovely feedback! We're so pleased to hear Ruby provided such a punctual and friendly service, we look forward to helping you again in the future.
Reply from Custom Heat Ltd
Thank you for your 5 star review and for choosing Custom Heat!
Reply from Custom Heat Ltd
Thank you for your 5 star review and for choosing Custom Heat!
Reply from Custom Heat Ltd
Thank you for your review and for choosing Custom Heat!
Very professional and gas engineer was…
Very professional and gas engineer was polite and explained work carried out in detail.
28 April 2026
Reply from Custom Heat Ltd
Thank you for your kind feedback. We're really pleased to hear that you found our service professional and that the engineer took the time to explain everything clearly. If you need anything in the future, we’re here to help.
He was only there for fifteen minutes
He was only there for fifteen minutes, good money making!
21 April 2026
Reply from Custom Heat Ltd
Thanks for your feedback. We always aim to provide value for money as well as a prompt and thorough service. If you have any concerns, we’d be happy to discuss them further.
Ruby was friendly and knowledgeable
Ruby was friendly and knowledgeable, and tidied up where she was working after herself.
22 April 2026
Reply from Custom Heat Ltd
Thank you for your lovely feedback! We're so pleased to hear that Ruby made a great impression with her friendliness and knowledge. It's also wonderful to know she left everything neat and tidy - she’ll be delighted to hear your kind words. We really appreciate you taking the time to share your experience!
Reply from Custom Heat Ltd
Appreciate your feedback! Glad to hear the engineer was both prompt and polite.
Easy appointment system
Easy appointment system. Reminders of the appointment and Ruby did a great job of servicing the boiler and sorting some jiggling issues on 3 rads. Prompt, professional and friendly service as always.
27 April 2026
Unprompted review
Reply from Custom Heat Ltd
Thank you for your great feedback! We're really pleased to hear everything ran smoothly and that Ruby was able to get everything sorted for you.
Great Service
Been with Custom Heat for many years and have always received a high standard of Service. From a simple phone call for a query or a full repair of a boiler the Service is always excellent .
17 April 2026
Reply from Custom Heat Ltd
Thank you for your 5 star review, and for your continued support over the years - it really means a lot to us. We’re delighted to hear that you’ve consistently received excellent service, whether it’s been a quick query or a full boiler repair. We always strive to provide the highest standard of care, and your feedback reassures us that we’re on the right track. Please don’t hesitate to reach out if you ever need anything in the future.
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