Digital Direct Aerials  Reviews 3,854

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making every interaction pleasant. Many highlight the excellent service, noting its reliability, efficiency, and the clear, upfront communication regarding costs. People also appreciate the reasonable pricing for the work performed and the ease of contact with the company. However, some people were dissatisfied with the customer service, mentioning issues like unexpected call-out fees, engineers finishing early, or waiting all day without clear communication about their appointment slot.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Price

Users describe positive interactions with price, consistently finding it reasonable, competitive, and fair.... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease and efficiency of reaching the company.... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness and professionalism... See more

Based on these reviews

Rated 5 out of 5 stars

Fast reliable and cost was very reasonable. Same day response when i got in touch with them .Thank you to the team at Direct Digital , Thank you to Elaine who was really helpful with the booking... See more

Company replied

Rated 5 out of 5 stars

Although my original tv aerial had lasted only 7 years from aerials direct I was again really happy with them. The service they give is second to none, they explain up front the cost and offer advice.... See more

Company replied

Rated 5 out of 5 stars

Rob sorted out our connection issue in seconds, and then fitted a wall-mount to one of our TV’s. No fuss, no mess - a job really well done and two very happy customers. Really impressed by him, h... See more

Company replied

Rated 5 out of 5 stars

Very pleasant receptionist who responded to our request for help in sorting out our new tv recording box. Engineer arrived same day and quickly identified problem. Sorted out and now working correctl... See more

Company replied


Company details

  1. Cable Company
  2. Closed Circuit Television Store
  3. Electrician
  4. Satellite Communication Service
  5. Security System Installer
  6. TV store

Written by the company

Why Choose Digital Direct and our sister company Switched On Digital ? Digital Direct and Switched On are a family business based on getting it right first time and not letting you down. We work together providing seamless helpful solutions for all your TV, Security , WiFi and Electrical needs. We have built up a highly regarded reputation based on a friendly and professional installation and repair service. We are approved Registered digital and electrical installers CAI company of the year . We welcome the opportunity to give you expert advice and are friendly reliable and approachable. We are confident that with are wealth of knowledge and skilled installers we will not let you down so please feel free to contact us today Providing all aspects of TV , Sound WiFi, CCTV and Electrical Installations. Call Today for a free quote .

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Used Digital Direct previously and…

Used Digital Direct previously and didn't hesitate to contact them again for further work I required to be done. They apply 100+% customer service, they are very polite, helpful and friendly when you liaise with them. Keep you updated at all times. The Technical team respect your property, and they keep to the price quoted upon completion of the works. Would highly recommend this company.

13 April 2026
Rated 5 out of 5 stars

Ethernet cable installation

Ethernet cable installation - we had excellent service from Digital Direct Aerials. Installation was of professional standard with care taken to not cause and disturbance or mess. Would definitely recommend

9 April 2026
Rated 5 out of 5 stars

Fixed our WiFi problem

We have had problems with WiFi in our home since signing up for full fibre with Vodafone last summer. Despite trying several ways to improve the WiFi we were unsuccessful. We then contacted Digital Direct and Ben came to the rescue!

In a little over 3 hours he had fixed the problem and set up all of our appliances for us to enable a better network.

Ben was really patient and knowledgeable. Thank you.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional old fashioned approach …

Richard the fitter was polite and took time to explain what he would do to help sort our problem out.He gave us a guaranteed clear price. The work was was carried out within a day, and so far so good. I feel the satisfaction that in the unlikely situation that the problem is not resolved it will not mean more money, money. Thank you. Geoff.

9 April 2026
Rated 5 out of 5 stars

engineer was very helpful

engineer was very helpful, advised what was needed and carried out the work swiftly and neatly.

8 April 2026
Digital Direct Aerials  logo

Reply from Digital Direct Aerials

We really appreciate your feedback, thank you Mr Cook. We are always delighted when customers take the time to complete our review.

Rated 5 out of 5 stars

Although my original tv aerial had…

Although my original tv aerial had lasted only 7 years from aerials direct I was again really happy with them. The service they give is second to none, they explain up front the cost and offer advice. I would use them again and recommend them to friends and family.

8 April 2026
Digital Direct Aerials  logo

Reply from Digital Direct Aerials

Thank's Mr Stubbings, lovely comments and we will always be here to help.

Rated 5 out of 5 stars

Great service, great price

What a pleasant surprise a company that does what it says. A great chap called Andy arrived listened to our needs and then provided a fantastic service. No hard sell just plain honest professional advise . Friendly and hard working a pleasure to have the company at my property. I also think he did the Areial change swiftly. No mess left just the old metal for the scrap man. Price was better than I expected as well but that’s probably asking some others who were not so professional.

7 April 2026
Digital Direct Aerials  logo

Reply from Digital Direct Aerials

What a lovely review Mr Franklin and fantastic comments. We will always be here to help and really appreciate your support for our small local company. Thank you

Rated 5 out of 5 stars

Excellent, Excellent service!

Fast reliable and cost was very reasonable. Same day response when i got in touch with them .Thank you to the team at Direct Digital , Thank you to Elaine who was really helpful with the booking and the needs that i required and to Richard who explained everything clearly and knowledgeably, a lovely man.
I would have no problem in recommending this company

2 April 2026
Unprompted review
Digital Direct Aerials  logo

Reply from Digital Direct Aerials

What lovely comments, thank you Trudy. We will always be here to help and are really happy you were delighted with the services of the engineer and reception. We will forward your thanks onto the colleagues mentioned.

Rated 5 out of 5 stars

A good experience

I was impressed with the efficiency, attention to detail and friendly attitude of the installer

23 March 2026
Digital Direct Aerials  logo

Reply from Digital Direct Aerials

Thank's Mr Saunders, we really appreciate your feedback.

Rated 5 out of 5 stars

Job done without fuss.

Job done without fuss.

25 March 2026
Digital Direct Aerials  logo

Reply from Digital Direct Aerials

Thank you for taking the time to complete our review, we know how important customers comments are.

Rated 4 out of 5 stars

I had a new Ariel fitted to my chimney…

I had a new Ariel fitted to my chimney on my terraced house which proved to be quite tricky . The Ariel fitter was friendly and polite and did a great job !

23 March 2026
Digital Direct Aerials  logo

Reply from Digital Direct Aerials

Lovely review, thank you Mr Gibney. Your comments will be passed to the engineer and also shared with the team.

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