Very helpful staff, especially Kiran, who answered all my questions fully and never rushed me. Car delivered on time and delivery driver very friendly and helpful. Only downside is that the car arrive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The experience was very professional throughout. I only bought a 2016 Range Rover Evoque but felt like it was truly a new car purchase experience. Staff were helpful and not pushy in anyway and highl... See more
Company replied
Great service from contacting via the phone to getting the car. Viewed the car and took away the next day. I had a great experience getting my car. The process was smooth from start to finish, and eve... See more
Company replied
I purchased my car from Jagland Empire Ltd on 11 January 2026 and had a very positive experience. The whole process was smooth, clear, and well organised from start to finish. The team was friend... See more
Company details
About Jagland Empire Ltd
Written by the company
Jagland Empire Ltd is an independent car supermarket with a wide range of vehicles from all the main manufacturers. Whether you want a luxury car or something practical, we have got options that suit different budgets.
We aim to make buying a car as simple as possible. We offer competitive prices, flexible finance, and nationwide delivery, so you can get your car without any hassle.
Our team is here to help with any questions, and we provide warranty products to give you extra peace of mind.
We are proud to have been Highly Rated for Customer Service by Auto Trader. Thousands of customers have trusted us to help them find the right car.
Browse our stock online or get in touch to see how we can help you.
Contact info
3 King Street, HX1 1SR, Halifax, United Kingdom
- 01422 321111
- sales@jaglandempire.co.uk
- jaglandempire.co.uk
4.1
Great
877 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jagland Empire Ltd
Thanks so much, Morgan! We’re really glad our team could make things easy and supportive for you. It means a lot to hear such kind words.
Many Thanks,
Customer Service Team
Great car in fantastic condition!
5 October 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you! We’re so pleased to hear you’re happy with your car. It’s great to know it’s in such fantastic condition and that you’re enjoying it.
Many Thanks,
Customer Service Team
What a great team!
My experience with Jagland has been superb. They have great selection of vehicles and I found exactly what I wanted for the price I wanted.
The team were superb and looked after me…
So happy with my shiny new car that proudly sitting in my driveway while I write this.
Highly recommended ❤️
4 October 2025
Unprompted review
Reply from Jagland Empire Ltd
Thanks so much for your lovely review, Grant! We’re thrilled you found the perfect car and that our team could help you along the way. It’s fantastic to hear how happy you are with it, and we really appreciate your recommendation.
Many Thanks,
Customer Service Team
Excellent customer service
Excellent customer service, great car selection
5 October 2025
Unprompted review
Reply from Jagland Empire Ltd
Thanks so much, Mr Watson! We’re glad you enjoyed our car selection and that our team could provide excellent service.
Many Thanks,
Customer Service Team
Reply from Jagland Empire Ltd
Thank you, Kieran! We’re happy to hear you found our service fast and efficient.
Many Thanks,
Customer Service Team
Reply from Jagland Empire Ltd
Thanks, Marcus! We’re pleased your experience with us was a positive one.
Many Thanks,
Customer Service Team
Zack was a verry helpful and funny guy…
Zack was a verry helpful and funny guy and had a grate experience
4 October 2025
Unprompted review
Reply from Jagland Empire Ltd
Thanks so much, Philip! We’re glad Zack could make your experience both helpful and enjoyable. We’ll be sure to pass your kind words on!
Many Thanks,
Customer Service Team
Reply from Jagland Empire Ltd
Thank you, Tunde! We’re pleased everything went smoothly and quickly for you, and even happier that our finance deal turned out to be more competitive than the one you had pre-arranged. We always encourage customers to come directly to us for finance, as we can often offer the best deals.
Many Thanks,
Customer Service Team
I bought my car with Jagland
I bought my car with Jagland, the employees are super attentive, very friendly, great treatment, thank you for the service
4 October 2025
Unprompted review
Reply from Jagland Empire Ltd
Thanks so much, Danilo! We’re thrilled to hear you enjoyed the attentive and friendly service from our team. We hope you’re loving your new car!
Many Thanks,
Customer Service Team
Very good experience
Very good experience, very professional, and everything was done in a timely manner.
Very happy with the purchase.
They have great deals.
4 October 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you, Denise! We’re glad your experience was professional, timely, and enjoyable. It’s great to hear you’re happy with your purchase and the deals we offered.
Many Thanks,
Customer Service Team
Really helpful with every stage of the…
Really helpful with every stage of the process. Very knowledgeable and answered every question I had. Great customer service
4 October 2025
Unprompted review
Reply from Jagland Empire Ltd
Thanks so much, Tina! We’re pleased we could guide you through every stage and answer all your questions. Your feedback about our service means a lot.
Many Thanks,
Customer Service Team
Excellent service from the start 👍
26 September 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you, Pubudu! We’re glad our service from the start made a positive impression.
Many Thanks,
Customer Service Team
Good website showing lots of photos
Good website showing lots of photos, good communication and easy to deal with. Happy with my purchase.
29 September 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you for your feedback! We’re delighted you found our website easy to use and that our communication helped make your purchase smooth. We hope you’re enjoying your new car.
Many Thanks,
Customer Service Team
!!!!!!!!AVOID AT COSTS!!!!!!!!
!!!!!!!!AVOID AT COSTS!!!!!!!!
Purchased a Range Rover sport from these cowboys, had issues within a week of having the car every time I rang to make them aware of the issues they said they would give me a call back went on for weeks, the car because unroadworthy due to the issues, luckily I part financed the car and the finance company picked up the car and delivered it to these con men, they have had my car for 6 weeks and not a single person can tell me where my car is what is going on with it or any information at all, the finance company can’t get a single bit of contact from them at all I’m still here now with no vehicle and no help from them,
They will also laugh at you down the phone when and tell you that you are wasting your own time because they are not going to help you
25 September 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you for sharing your feedback. We take every customer concern seriously and always work closely with finance companies when needed. An independent report confirmed that the vehicle showed signs of neglect, and the dealership has no liability. Whether a car is purchased with cash or finance, proper care and maintenance remain the owner’s responsibility. Our team is committed to communicating respectfully and professionally, and we always aim to provide fair, transparent, and helpful service to everyone who chooses to buy from us.
Many Thanks,
Customer Service Team
It was easy and I was made very…
It was easy and I was made very welcome, great friendly bunch
27 September 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you, Karen! We’re pleased to hear you felt welcomed and enjoyed your experience with our team. Your kind words are much appreciated.
Many Thanks,
Customer Service Team
Avoid at all cost
Avoid at all cost, i decided not to do finance and pay £28,500 for a Range Rover , firstly the battery light was saying battery low!! I called the same day to ADAM probably not his real name and I trusted him when he said I need to drive it more. Not the case, the light stayed on, as Halifax was a 40 min commute I bought a battery and still I had the issue, worse was to come when the engine light came on on , I had to turn up to the office as I was being ignored then the owner said he will fix it, not the case!! They turned the light off as it came back on 1 day later!!! The aircon didn’t work through a hot summer and it makes noice !!! Finally I decided I’d had enough of travelling to Halifax and being lied to so I tried to sell it and I was shocked ( we buy any car said it had existing finance on which is illegal) I made them aware and they brushed it off. I then asked for a subject access request ( SAR) which is legal requirement with the information commissioners office and the mega car supermarket phone number which they give you states all calls are recorded, it’s confusing isn’t it, they sell as jag land but the company is mega car supermarket phone!! Anyway they said they don’t have any recordings or evidence of calls and said I decided not to get the car fixed which was untrue. Bottom line don’t buy from them, if you have a bad experience ask for all of the information they hold on you and if they don’t provide it, report them to the information commissioners office as they think they can just steal peoples money. I have evidence of the hpi check I conducted and it was shocking as there was existing finance on my vehicle . Don’t bother complaining to Hollie ( if that’s her real name ) as you will just get standard responses and lies with no evidence. Final point they try to make you do a positive review sneaky, they say it’s part of the warranty , thank god I declined. if you have a bad experience, just ask for a SAR request with the information commissioners office, My next steps are the financial ombudsman and trading standards.
16 September 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you for sharing your feedback.
We always aim to resolve concerns quickly and offer customers two options: returning the vehicle to our dealership for repairs, or having them completed at a local, trusted garage, fully covered under our warranty.
We can only assist effectively when customers engage with the solutions provided. In this case, both options were offered but not taken up, so we were unable to fully resolve the concerns. We remain committed to providing reliable vehicles and excellent customer service, and we welcome the opportunity to assist any customer who wishes to engage with us directly.
Many Thanks,
Customer Service Team
Purchasing a car
Really positive experience from start to finish. Attentive and reliable fast service.
30 August 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you for your kind words! We’re delighted your car purchase was a smooth and positive experience from start to finish. We look forward to helping you again in the future!
Many Thanks,
Customer Service Team
Reply from Jagland Empire Ltd
Thanks for the great feedback! We’re pleased you had such a positive experience and look forward to welcoming you back next time.
Many Thanks,
Customer Service Team
Reply from Jagland Empire Ltd
Thank you, Paul! We are glad you had a positive experience.
Many Thanks,
Customer Service Team
Great car
Very pleasant discussion and an amicable outcome and the deal was completed and excellent team.
22 August 2025
Unprompted review
Reply from Jagland Empire Ltd
Thank you, Peter! We are pleased you had a positive discussion and that the deal went smoothly. We aim to provide an excellent experience for all our customers.
Many Thanks,
Customer Service Team
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