Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
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Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
521 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I was able to get a prompt appointment…
I was able to get a prompt appointment and was provided with efficient, helpful and courteous service.
26 May 2025
Reply from House of Hearing
Thank you for your review, Elizabeth! ^CW
Robbie the Audiologist very carefully explained.
Robbie the Audiologist very carefully explained,once more,how to change filters and why I should be wearing my hearing aids longer.
He also showed me,again,how to use my phone with them.
6 June 2025
Reply from House of Hearing
Thank you for your lovely review, Derek! I'm glad we were able to offer you the right level of support. ^CW
The whole experience was excellent.
2 May 2025
Reply from House of Hearing
Thank you for your kind review, David! ^CW
Couldn't be happier with my new hearing aid
Couldn't be happier with my new hearing aid!
Went through lots of settings and fittings and tried a couple brands, nothing was too much trouble.
Perfect fit, perfect settings and David really went out of his way to make sure everything was perfect for me.
28 April 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Doug. We're glad we were able to find the right hearing solution for you. We look forward to seeing you in clinic again soon. ^CW
Amazing service
Visited a local hearing centre who carried out micro suction to both ears and then sold my wife £4000 hearing aids. Her right ear was still no better so she visited her GP who said she still had earwax and recommended the hearing centre in Kersey Suffolk.
It was found to be a lot of wax pressed against her ear drum it was removed and now she doesn’t need the aids.
6 May 2025
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave us a review. We're so glad to have helped and provide some much needed relief. Please do call again if there's anything else we can do to offer support. ^CW
Left ear was blocked
Left ear was blocked and called them to get an appointment and got an appointment that day as a cancellation. The receptionist was very nice and Mara who did my ears was very helpful and nice as well. Really helpful and got my ears done in 15 minutes which was good. I Usually go once a year. Would recommend. Keith
5 May 2025
Unprompted review
Reply from House of Hearing
Thank you for your review, Keith. We look forward to seeing you again soon. ^CW
Very supportive and caring with helpful…
Very supportive and caring with helpful advice. I would highly recommend.
Thank you S Fenton
15 April 2025
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave such a lovely review. We're glad you had a positive experience with us and we look forward to seeing you in clinic again soon. ^CW
The perfect audiologist!
I never used to looked forward to audiology appointments before, but I genuinely look forward to my appointments with Daniel because, as a hearing aid user himself, he totally 'gets it'. His personal experience coupled with his expert knowledge makes him the perfect audiologist!
11 April 2025
Unprompted review
Reply from House of Hearing
Thanks for your review, Angie. I'm glad to hear that Daniel was able to offer you the right support. We look forward to seeing you again soon! ^CW
Very friendly professional staff
Very friendly professional staff.
Top of the range equipment for testing and explaining what is going on with all the hearing mechanisms.
4 April 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Cat! ^CW
Don't shout!!! I'm not deaf,yet,!!!!
So pleased to get an appointment one week earlier than given due to a cancellation, great service,my hearing was getting worse gradually, I did suspect it was ear wax build up. My consultant was brilliant,managed to get my ears cleaned and I finally got my hearing back. Left feeling great, told my husband no need to shout!!! Bless him.
8 April 2025
Unprompted review
Reply from House of Hearing
Thank you for taking the time to share your review. We're glad to hear that we were able to offer the right support. Please don't hesitate to get in touch whenever you need. ^CW
Very thorough annual hearing check
Very thorough annual hearing check and test. Improved my existing hearing aids immensely. We were very pleased with Ashley our new audiologist who explained everything clearly and was very professional.
25 March 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, David. I'm glad to hear that Ashley was able to offer you the right support. We look forward to seeing you in clinic again soon. ^CW
Michael provides a very friendly and professional service at Hadleigh
very friendly and professional service
14 March 2025
Unprompted review
Reply from House of Hearing
Thank you for leaving such as kind review, David. We're glad you had a positive experience with us in Hadleigh and we hope to see you in clinic again soon. ^CW
Excellent service Ashley at House of Hearing is an…
Ashley at House of Hearing is an excellent practitioner. I’m very happy with my aids and all was explained very clearly and in a very professional manner. I thoroughly recommend and cannot fault the service provided.
5 March 2025
Unprompted review
Reply from House of Hearing
Thank you for your review. We'll be sure to pass it on to Ashley! ^CW
Ear Irrigation & Microsuction
Came to the centre on Woodbridge Road, Ipswich. From the moment I walked through the door I received nothing but a highly professional yet personal service. Came to have my ears unblocked with microsuction irrigation. It was amazing. Such a calm & peaceful environment. Why can’t the NHS be like this?
25 February 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Julia. We're glad we were able to offer the right level of support and we look forward to seeing you again soon. ^CW
We have been clients for many years and…
We have been clients for many years and have advised family to go. Excellent service, knowledge, helpfulness and great value for money. As a health professional I couldn’t recommend them more highly.
11 February 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Charles! ^CW
Excellent service
I have been a patient at Hearing Matters for over 30 years. My recent appointment was at the Knutsford clinic where I met Lee for the first time. He listened very carefully to my experience with my hearing aids and took a detailed history. He then gave me a hearing test and tested my hearing aids as I felt they were no longer working as well as they used to.
Lee suggested I try some new aids for a week, and then decide if they are an improvement.
Lee was very friendly and professional. He spent a long time listening to me. I would recommend Lee and Hearing Matters unreservedly to any one having trouble with their hearing.
21 January 2025
Unprompted review
Excellent service
Excellent service, Ashley was brilliant nothing was to much trouble. Would certainly recommend
17 January 2025
Unprompted review
Impressive service
I have been highly impressed by the service from Dove. From the first evaluative meeting through the three subsequent appointments, namely fitting, tuning and then retuning, the audiologist has been highly professional, purposeful and friendly and the outcome is most satisfactory. It is the care and time given to fine tuning the devices which makes all the difference.
21 November 2024
Unprompted review
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